Customer reviews from folgerscoffee.com
Folgers - 22.6 oz. Canister Black Silk Coffee
Average customer rating
4.4
(852 Reviews)
Rating breakdown 852 reviews
5 Stars
629
4 Stars
91
3 Stars
39
2 Stars
28
1 Star
65
83%of customers recommend this product.
(
459 out of
553)
Customer Reviews for Folgers - 22.6 oz. Canister Black Silk Coffee
Customer Rating
1
Get rid of the plastic please
on May 4, 2023
Posted by: Connie60
from Tucson
Gender:Female
My husband and I have enjoyed Black Silk coffee for years. Please get rid of the plastic cannister and bag it. We are trying so hard to eliminate single use plastic from our household.... No more laundry soap tubs, cleaner bottles, shampoo, conditioner, body wash, dish soap etc... all eliminated...coffee cannister is my next mission to eliminate.
No, I would not recommend this to a friend.
Response from folgerscoffee.comBy Folgers, Consumer Care, June 16, 2023
We are happy to hear you have enjoyed our products for years. Please know we have forwarded your suggestion and truly appreciate the feedback.
Written by a customer while visiting folgerscoffee.com
Customer Rating
1
Folgers Black Silk has changed
on May 1, 2023
Posted by: ddrich627
from New York
Gender:Female
I have been a loyal Folgers Black Silk customer for many years and I can tell you that I know the flavor as well as I know the back of my hand. I assumed I must have purchased a bad batch and therefore the next time to buy coffee, as usual, I purchased Black Silk and again was disappointed in the taste, it was not Black Silk despite what the name was on the canister.
No, I would not recommend this to a friend.
Written by a customer while visiting folgerscoffee.com
Customer Rating
1
Black Silk gone down
on April 21, 2023
Posted by: WAC22
from Florida
Gender:Female
Recently received a box of 100 kcups black silk. What has happened Folgers ? It is NOT a smooth rich coffee. Bland, bitter and leaves an aftertaste.
No, I would not recommend this to a friend.
Written by a customer while visiting folgerscoffee.com
Customer Rating
1
Great taste gone bad
on April 8, 2023
Posted by: Khl2
from South Carolina
Gender:Female
I have enjoyed my morning cup of black silk coffee for many years until I opened the most recent box of black silk. Was hoping my taste buds were still sleeping but am trying to work my way through 48 pods and it hasn’t gotten better. Why change a good product.? Sorry but I will be looking for a new product.
No, I would not recommend this to a friend.
Response from folgerscoffee.comBy Folgers, Consumer relations, May 4, 2023
We're sorry to hear about your experience as the taste you've described certainly does not meet our quality expectations either. We appreciate the opportunity to receive your honest feedback. Ce can confirm that our Folgers Black Silk Coffee has not changed. So we may learn more about your experience and best help, we're reaching out to you via email. We look forward to connecting with you soon.
Written by a customer while visiting folgerscoffee.com
Customer Rating
1
Black Silk Coffee
on March 19, 2023
Posted by: Susan K
from Florissant Mo.
Gender:Female
What did you do to your Black Silk Coffee? I Have been drinking g it for years and the flavor is off and doesn't seem to make a strong cup of coffee any more. Now I have to find a different coffee since I no longer enjoy my morni g coffee with this
No, I would not recommend this to a friend.
Response from folgerscoffee.comBy Folgers, Consumer Care, April 6, 2023
Please know that the bland flavor you've described is disappointing to our team, too, as this is never the quality that we expect from our Black Silk coffee. We are reaching out to you via email in order to provide you with the best assistance, and we look forward to connecting with you soon.
Written by a customer while visiting folgerscoffee.com
Customer Rating
5
Can't FInd the 43 oz Containers of Black Silk
on March 9, 2023
Posted by: The Bot's
from Tallahassee FL
Gender:Female
We love this coffee really love it. It is really hard to find in the large containers and to buy little ones is alot more expensive. We drink a lot of coffee. We will have to find something else to drink as I am not going to pay almost double for it.
Written by a customer while visiting folgerscoffee.com
Customer Rating
5
tastes great
on March 2, 2023
Posted by: red maple
from pa
Gender:Female
I love the taste of black silk coffee. When I'm done with it in the morning I have to go hug a tree it tastes so good.
I would recommend this to a friend!
Written by a customer while visiting folgerscoffee.com
Customer Rating
5
The name says it all!
on March 2, 2023
Posted by: Tmmiller24
from St Louis, Mo
Gender:Male
I started enjoying this wonderful coffee years ago and I now accept no substitutions. This dark blend is rich in flavor, (both taste and aroma), that never gets old.
I would recommend this to a friend!
Written by a customer while visiting folgerscoffee.com