Customer reviews from folgerscoffee.com
Folgers - 22.6 oz. Canister Black Silk Coffee
Average customer rating
4.4
(879 Reviews)
Rating breakdown 879 reviews
5 Stars
652
4 Stars
94
3 Stars
40
2 Stars
28
1 Star
65
83%of customers recommend this product.
(
462 out of
556)
Customer Reviews for Folgers - 22.6 oz. Canister Black Silk Coffee
Customer Rating
5
Smooth taste
on December 15, 2024
Posted by: Tracy Maria
from Manteca California
I purchased this brand a few days ago and do not regret it one bit excellent quality and a smooth taste I feel like a zombie when I do not have my morning coffee. I would like to try other flavors
I would recommend this to a friend!
Written by a customer while visiting folgerscoffee.com
Customer Rating
1
Folgers Black Silk has TANKED??!!
on November 29, 2024
Posted by: KimE.
from Shelbyville, TN
Gender:Female
What has happened??? I’m picky about my coffee and fortunately years ago discovered Black Silk. This was after subscribing to coffee clubs, buying gourmet coffees in specialty stores etc and then my mom told me to try black silk. It became my favorite, which was so awesome because I could simply get it at my grocery store and the price has always been great especially given the quality of the product. It’s always been the perfect balance of bold, dark, smooth and chocolatety. My coworker and I talked about this one day and found that we both had a very similar coffee journey and both agreed hands down this is the best coffee out there (for our taste). We both have Bunn coffee makers and have had many conversations about how much we have become dependent on this great coffee and how nothing else compares.
But lately…. I have noticed very disappointing cups of coffee. I thought maybe I got a bad batch. I got another container. Still not good. Thought maybe I just need to clean my coffee maker. Nope. Something is wrong. The last 3 containers I’ve bought have been bad. I thought maybe it was just me but my coworker and I talked about this last week and found she was feeling the exact same thing!!! For a while now! We both googled “what is wrong with Black silk?!” And haven’t found an answer. My coworker said she saw where it’s not 100% arabica beans anymore? Is that what happened? If so did Folgers think they can lower the quality like this and people wouldn’t notice?? I know there’s “shrinkflation” everywhere with everything and prices are continuously going up, but I’ll pay it for good coffee, if it’s the same quality. And pray it eventually goes back to normal again.
Lately I’ve been having to buy other brands and I have 3 bags of opened coffee that I just don’t like nearly as well and I’m depressed. I want my old Black Silk back! Please tell me what has happened!!
But lately…. I have noticed very disappointing cups of coffee. I thought maybe I got a bad batch. I got another container. Still not good. Thought maybe I just need to clean my coffee maker. Nope. Something is wrong. The last 3 containers I’ve bought have been bad. I thought maybe it was just me but my coworker and I talked about this last week and found she was feeling the exact same thing!!! For a while now! We both googled “what is wrong with Black silk?!” And haven’t found an answer. My coworker said she saw where it’s not 100% arabica beans anymore? Is that what happened? If so did Folgers think they can lower the quality like this and people wouldn’t notice?? I know there’s “shrinkflation” everywhere with everything and prices are continuously going up, but I’ll pay it for good coffee, if it’s the same quality. And pray it eventually goes back to normal again.
Lately I’ve been having to buy other brands and I have 3 bags of opened coffee that I just don’t like nearly as well and I’m depressed. I want my old Black Silk back! Please tell me what has happened!!
No, I would not recommend this to a friend.
Written by a customer while visiting folgerscoffee.com
Customer Rating
5
Excellent taste
on November 13, 2024
Posted by: CChance
from Webster, FL
Gender:Female
Love the smoothness of this coffee. The black silk is very smooth for a dark roast.
I would recommend this to a friend!
Written by a customer while visiting folgerscoffee.com
Customer Rating
2
Normally great coffee not this time.
on November 12, 2024
Posted by: Steve41
Gender:Male
I have been drinking black silk for years. I bought this container coffee about two weeks ago. It tastes like it has hazelnut in it my wife and son also agree that it doesn’t taste like it usually does.
I would recommend this to a friend!
Response from folgerscoffee.comBy Consumer Relations, November 20, 2024
Thank you for bringing this to our attention, that's not the quality we expect. So we can learn more and best help, we have reached out to you directly via email.
We look forward to connecting with you soon.
We look forward to connecting with you soon.
Written by a customer while visiting folgerscoffee.com
Customer Rating
5
Dark and smooth
on November 10, 2024
Posted by: Timber7474
from Missouri
Gender:Male
Thought I would give it a try and found it to be a dark smooth delicious cup of coffee.
I would recommend this to a friend!
Written by a customer while visiting folgerscoffee.com
Customer Rating
1
Weak not bold
on October 12, 2024
Posted by: Greenleaf69
from Wolfeboro,nh
Gender:Male
I am wondering if you have changed the blend ,as I always buy the. Brand this time 22.6 ,was real weak and not dark as the container said
No, I would not recommend this to a friend.
Response from folgerscoffee.comBy Educational, Consumer Care, October 15, 2024
We are sorry to hear about your experience, as our French Roast has not changed and the taste you described certainly does not meet our quality expectations either. Please know that we value the opportunity to receive your honest feedback on this matter, and will inform our team of your experience. We are reaching out to you via email, so we may learn more about your experience and to best help. We look forward to connecting with you soon!
Written by a customer while visiting folgerscoffee.com
Customer Rating
5
Coffee- llicious
on October 11, 2024
Posted by: samanthakegleyweaver
[This review was collected as part of a promotion.] For a pot of 12 cups I used 3 heaping spoons, oh the beautiful aroma and love the way the container was designed to keep it fresh with a lid design for freshness! Love the strong coffee taste. It's just up my alley!!!! Definitely will be my go to!
Written by a customer while visiting folgerscoffee.com
Customer Rating
5
Folgers Black silk is definitely an A+ coffee
on October 6, 2024
Posted by: Coffee lover2025
from Texas/Louisiana
Gender:Female
I have tried many many different dark roast coffees over the years. The best by far is the Folgers Black silk. This does not have a lot of acid in it as people say. I have a sensitive stomach and this Folgers Black silk is definitely the best. If you're a coffee drinker you will definitely love this one.
I would recommend this to a friend!
Written by a customer while visiting folgerscoffee.com