Customer reviews from folgerscoffee.com
Folgers - 22.6 oz. Canister Black Silk Coffee
Average customer rating
4.4
(879 Reviews)
Rating breakdown 879 reviews
5 Stars
652
4 Stars
94
3 Stars
40
2 Stars
28
1 Star
65
83%of customers recommend this product.
(
462 out of
556)
Customer Reviews for Folgers - 22.6 oz. Canister Black Silk Coffee
Customer Rating
1
Blah
on June 6, 2025
Posted by: Edna
from Newton, KS
The taste has completely changed. Weaker flavor, to the point we use more grounds. Then the price is astronomical, so we can't afford to buy this anymore. This use to be our favorite coffee. Now I wouldn't recommend.
No, I would not recommend this to a friend.
Response from folgerscoffee.comBy Educational, Consumer Care, June 10, 2025
We're sorry to hear about your experience as the weak taste you described certainly does not meet our quality expectations either. It's also important to clarify that we are making these pricing adjustments to ensure that we are able to continue to meet the needs of consumers during this time of sustained and significant increases in commodity and material costs that are impacting our industry. We genuinely understand your frustration, but can assure you that these decisions are made following thorough analysis and are designed to ensure the continued long-term delivery of our consumers’ favorite products. Please know that we value the opportunity to receive your honest feedback on this matter, and will inform our team of your experience. We are reaching out to you via email, so we may learn more about your experience and to best help. We look forward to connecting with you soon!
Written by a customer while visiting folgerscoffee.com
Customer Rating
5
Folgers Black Silk is very Satisfying!
on May 31, 2025
Posted by: BARBARA ANN
from Henderson, Kentucky
I have been drinking this since it came out! I been HOOKED ever since. I will not buy anything else P E R I O D !! I will wake up in the middle of the night and put some Folgers in my cup!
I would recommend this to a friend!
Written by a customer while visiting folgerscoffee.com
Customer Rating
1
Taste very weak, like breakfast blend
on May 19, 2025
Posted by: Lizg4me
from Madison, AL
I can’t tell you how long I’ve been purchasing Folgers Black Silk ground coffee and these last 2 containers I have opened taste awful, so weak. I can even tell by the color when I’m pouring my cup or adding cream. Has there been a change in the making of this coffee?
No, I would not recommend this to a friend.
Response from folgerscoffee.comBy Educational, Consumer Care, May 27, 2025
We sincerely appreciate your loyalty to Folgers over the years! We are sorry to hear about your experience, as our Black Silk Coffee has not changed and the quality you described certainly does not meet our quality expectations either. Please know that we value the opportunity to receive your honest feedback on this matter, and will inform our team of your experience. We are reaching out to you via email, so we may learn more about your experience and to best help. We look forward to connecting with you soon!
Written by a customer while visiting folgerscoffee.com
Customer Rating
2
Unsure
on April 29, 2025
Posted by: Coffee forever
from New Hartford, NY
I love Black Silk coffee but now I am a bit confused by the taste difference in the beans are they the same? The past couple of months I (we) have noticed that something is off there is a bitter taste difference to the coffee and Black Silk definitely doesn’t have that. It also seems other notes are off ~ are you changing the something?
Response from folgerscoffee.comBy Consumer Relations, April 30, 2025
Thank you for bringing this to our attention. This is not the quality we expect and we'd like to learn more to assist you better. We have reached out to you by email and look forward to connecting with you soon.
Written by a customer while visiting folgerscoffee.com
Customer Rating
5
on April 19, 2025
Posted by: Ced57
from Holbrook Ma
It is the best I drink a ton of dark roast I go to certain places to get dark or expresso blends your Black never leaves a bitter taste Good Job I'd give U a 10
I would recommend this to a friend!
Written by a customer while visiting folgerscoffee.com
Customer Rating
5
Simply Perfect!
on April 14, 2025
Posted by: Pat68
from Hartford,Connecticut
I’ve always liked a good strong coffee in the morning, but could never find one that had great taste,& strong. Then I found your “black silk”, the first sip I had,I said “oh my God!,that’s so good! And from then on, “black silk” is all I will buy! I have even gone to two stores,to buy it cus the first one didn’t have it! You guys nailed it with the flavor,& how smooth it is. It’s not bitter,and it’s got that nice “kick in the butt”,that gets me going in the morning! But it’s also nice to relax with in the evening too! Don’t change a thing Folgers,cus I really love this coffee! It is absolutely perfect! And I wouldn’t know what to do with myself,if I couldn’t have my “black silk” in the morning!
Seriously!☹️🥺
Seriously!☹️🥺
I would recommend this to a friend!
Written by a customer while visiting folgerscoffee.com
Customer Rating
5
Definitely my Go To Coffee from now
on April 1, 2025
Posted by: Anonymous
After 16 months travelling, this is the first time I enjoy my home brew. This Folger black silk coffee is dark roasted, has bold and strong coffee without bitter or burnt note at all. Whenever I went to coffee place, I always ask whether the coffee taste sour or not as I HATE the sour one.
I would recommend this to a friend!
Written by a customer while visiting folgerscoffee.com
Customer Rating
3
Something Changed!
on March 24, 2025
Posted by: PatJ
Have used Black Silk for several years and in the last few months it has been terrible. Changing brands to be able to enjoy my coffee in the morning!!
No, I would not recommend this to a friend.
Written by a customer while visiting folgerscoffee.com