Customer reviews from folgerscoffee.com
Folgers - 22.6 oz. Canister Black Silk Coffee
Average customer rating
4.4
(851 Reviews)
Rating breakdown 851 reviews
5 Stars
629
4 Stars
91
3 Stars
39
2 Stars
28
1 Star
64
83%of customers recommend this product.
(
459 out of
552)
Customer Reviews for Folgers - 22.6 oz. Canister Black Silk Coffee
Customer Rating
1
NOT THE ORIGINAL FLAVOR!
on February 2, 2025
Posted by: SKIP
from PENNSYLVANIA
I always Drank "Jet Fuel" and they took it off the market, so I switch to Folgers Black Silk Dark Roast which was great until several months ago, it lost its robust flavor. I am on automatic ordering; but I am going to stop my deliveries...this is not the Folgers I used to drink (THUMBS DOWN)
No, I would not recommend this to a friend.
Response from folgerscoffee.comBy Educational, Consumer Care, February 10, 2025
We appreciate your loyalty to Folgers over the years and are disappointed to hear about your recent experience with our Folgers Black Silk. Rest assured, this is certainly not up to the quality standards we set for our products. We are reaching out via email to learn more about your experience and provide the best assistance. We look forward to connecting with you soon.
Written by a customer while visiting folgerscoffee.com
Customer Rating
5
Delicious
on January 27, 2025
Posted by: You'll screen
I've loved the taste of Folgers for most of my life. Thank you!
I would recommend this to a friend!
Written by a customer while visiting folgerscoffee.com
Customer Rating
5
Awesome Coffee
on December 27, 2024
Posted by: CorrinaLynn Coffee Lover
from Lancaster, MO. 63548
I so enjoy this coffee, what else is there to say!!!
I would recommend this to a friend!
Written by a customer while visiting folgerscoffee.com
Customer Rating
5
Better than Starbucks smooth and bold not bitter
on December 18, 2024
Posted by: Sharon1234
My daughter’s favorite coffee, she told me “even better than Starbucks or Tim Hortons .my husband is a huge coffee fan and drinker, takes it black. I’m a one mug in the morning girl with a splash of cream. I have stayed away from dark roast because of my stomach issues. Well, we both have fallen in love with this flavor of coffee after a week or so, so flavorful and smooth. Not bitter at all! My daughter was right, I’ll pass the Starbucks and come home to my own cup of coffee from now on!
I would recommend this to a friend!
Written by a customer while visiting folgerscoffee.com
Customer Rating
5
Smooth taste
on December 15, 2024
Posted by: Tracy Maria
from Manteca California
I purchased this brand a few days ago and do not regret it one bit excellent quality and a smooth taste I feel like a zombie when I do not have my morning coffee. I would like to try other flavors
I would recommend this to a friend!
Written by a customer while visiting folgerscoffee.com
Customer Rating
1
Folgers Black Silk has TANKED??!!
on November 29, 2024
Posted by: KimE.
from Shelbyville, TN
Gender:Female
What has happened??? I’m picky about my coffee and fortunately years ago discovered Black Silk. This was after subscribing to coffee clubs, buying gourmet coffees in specialty stores etc and then my mom told me to try black silk. It became my favorite, which was so awesome because I could simply get it at my grocery store and the price has always been great especially given the quality of the product. It’s always been the perfect balance of bold, dark, smooth and chocolatety. My coworker and I talked about this one day and found that we both had a very similar coffee journey and both agreed hands down this is the best coffee out there (for our taste). We both have Bunn coffee makers and have had many conversations about how much we have become dependent on this great coffee and how nothing else compares.
But lately…. I have noticed very disappointing cups of coffee. I thought maybe I got a bad batch. I got another container. Still not good. Thought maybe I just need to clean my coffee maker. Nope. Something is wrong. The last 3 containers I’ve bought have been bad. I thought maybe it was just me but my coworker and I talked about this last week and found she was feeling the exact same thing!!! For a while now! We both googled “what is wrong with Black silk?!” And haven’t found an answer. My coworker said she saw where it’s not 100% arabica beans anymore? Is that what happened? If so did Folgers think they can lower the quality like this and people wouldn’t notice?? I know there’s “shrinkflation” everywhere with everything and prices are continuously going up, but I’ll pay it for good coffee, if it’s the same quality. And pray it eventually goes back to normal again.
Lately I’ve been having to buy other brands and I have 3 bags of opened coffee that I just don’t like nearly as well and I’m depressed. I want my old Black Silk back! Please tell me what has happened!!
But lately…. I have noticed very disappointing cups of coffee. I thought maybe I got a bad batch. I got another container. Still not good. Thought maybe I just need to clean my coffee maker. Nope. Something is wrong. The last 3 containers I’ve bought have been bad. I thought maybe it was just me but my coworker and I talked about this last week and found she was feeling the exact same thing!!! For a while now! We both googled “what is wrong with Black silk?!” And haven’t found an answer. My coworker said she saw where it’s not 100% arabica beans anymore? Is that what happened? If so did Folgers think they can lower the quality like this and people wouldn’t notice?? I know there’s “shrinkflation” everywhere with everything and prices are continuously going up, but I’ll pay it for good coffee, if it’s the same quality. And pray it eventually goes back to normal again.
Lately I’ve been having to buy other brands and I have 3 bags of opened coffee that I just don’t like nearly as well and I’m depressed. I want my old Black Silk back! Please tell me what has happened!!
No, I would not recommend this to a friend.
Written by a customer while visiting folgerscoffee.com
Customer Rating
5
Excellent taste
on November 13, 2024
Posted by: CChance
from Webster, FL
Gender:Female
Love the smoothness of this coffee. The black silk is very smooth for a dark roast.
I would recommend this to a friend!
Written by a customer while visiting folgerscoffee.com
Customer Rating
2
Normally great coffee not this time.
on November 12, 2024
Posted by: Steve41
Gender:Male
I have been drinking black silk for years. I bought this container coffee about two weeks ago. It tastes like it has hazelnut in it my wife and son also agree that it doesn’t taste like it usually does.
I would recommend this to a friend!
Response from folgerscoffee.comBy Consumer Relations, November 20, 2024
Thank you for bringing this to our attention, that's not the quality we expect. So we can learn more and best help, we have reached out to you directly via email.
We look forward to connecting with you soon.
We look forward to connecting with you soon.
Written by a customer while visiting folgerscoffee.com