Customer reviews from Staples
Staples - Remanufactured /Cyan/Magenta/Yellow High Yield Ink Cartridge Replacements for HP 962XL - Black
Average customer rating
1.4
(21 Reviews)
Rating breakdown 21 reviews
5 Stars
1
4 Stars
1
3 Stars
1
2 Stars
0
1 Star
18
0%of customers recommend this product.
(
0 out of
6)
Customer Reviews for Staples - Remanufactured /Cyan/Magenta/Yellow High Yield Ink Cartridge Replacements for HP 962XL - Black
Customer Rating
1
Won't work on updated firmware
on November 3, 2025
Posted by: Mark Zanger
Bought this 10/1/2025, let the ink run out on my 9021 HP printer uses 962 carts. Install, wont print. On the inner plastic packaging, it says "Alert! Keep you cartridge working by disabling automatic firmware updates" Nothing about this on the website or even the outside of the package. Staples has always been good about this kind of problem, but its a nuisance.
Written by a customer while visiting Staples
Posted by: DM
Verified Purchase:Yes
THE HP PRINTER REFUSED THESE CARTRIDGES AS "NOT GENUINE HP"
Response from StaplesBy October 8, 2025
Dear DM Thank you for your review. You can still print using your HP Remanufactured HP 962XL cartridge even though you received this error message. If you ever have questions feel free to please email us at Support@cartridge-support.com or contact our customer support team at 866.734.6548.
Written by a customer while visiting Staples
Posted by: JACK O.
Verified Purchase:Yes
Did not work in my printer Buying it was a total waste of time.
Response from StaplesBy June 9, 2025
Dear Jack O We are sorry to hear you are not fully satisfied with your remanufactured HP 962XL cartridge. This may be a defect and we would like to assist you in resolving it. Please email us at Support@cartridge-support.com or contact our customer support team at 866.734.6548 ext. 2469 so we can better assist you. Thank you.
Written by a customer while visiting Staples
Posted by: SHERRY J
Verified Purchase:Yes
[This review was collected as part of a promotion.] 1st time purchase didn't work and after talking with Tech support had to return.
Response from StaplesBy June 9, 2025
Dear Sherry Fred Amber K We are sorry to hear you are not fully satisfied with your remanufactured HP 962XL cartridge. This may be a defect and we would like to assist you in resolving it. Please email us at Support@cartridge-support.com or contact our customer support team at 866.734.6548 ext. 2469 so we can better assist you. Thank you.
Written by a customer while visiting Staples
Posted by: U P
Verified Purchase:Yes
I managed to get the color cartridges to work in my 9010 printer but it would not show the ink levels. However when I installed the black cartridge it was completely rejected by the printer. Not buying these again.
Response from StaplesBy June 9, 2025
Dear UP True We are sorry to hear you are not fully satisfied with your HP 962XL BRAND remanufactured cartridge. This could be related to a firmware update pushed by HP to your printer. If that is the case we would be happy to replace the cartridge with inkjets that are compatible with your printer. Please email us at Support@cartridge-support.com or contact our customer support team at 866.734.6548 ext. 2469 so we can better assist you. Thank you!
Written by a customer while visiting Staples
Posted by: Brenda G.
Verified Purchase:Yes
My printer would not operate with these substitute cartridges. I went ahead and bought the HP brand at Staples instead
Written by a customer while visiting Staples
Posted by: KERRI D.
Verified Purchase:Yes
[This review was collected as part of a promotion.] This remanufactured ink works just as well as the original ink!
Written by a customer while visiting Staples
Customer Rating
1
Doesn't work in HP 9015e printers.
on July 24, 2024
Posted by: James A.
Doesn't work in HP 9015e printers.
Written by a customer while visiting Staples