Customer reviews from Staples
Staples - Remanufactured /Cyan/Magenta/Yellow High Yield Ink Cartridge Replacements for HP 962XL - Black
Average customer rating
1.1
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
0
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
15
0%of customers recommend this product.
(
0 out of
5)
Customer Reviews for Staples - Remanufactured /Cyan/Magenta/Yellow High Yield Ink Cartridge Replacements for HP 962XL - Black
Posted by: DM
Verified Purchase:Yes
THE HP PRINTER REFUSED THESE CARTRIDGES AS "NOT GENUINE HP"
Response from StaplesBy October 8, 2025
Dear DM Thank you for your review. You can still print using your HP Remanufactured HP 962XL cartridge even though you received this error message. If you ever have questions feel free to please email us at Support@cartridge-support.com or contact our customer support team at 866.734.6548.
Written by a customer while visiting Staples
Posted by: JACK O.
Verified Purchase:Yes
Did not work in my printer Buying it was a total waste of time.
Response from StaplesBy June 9, 2025
Dear Jack O We are sorry to hear you are not fully satisfied with your remanufactured HP 962XL cartridge. This may be a defect and we would like to assist you in resolving it. Please email us at Support@cartridge-support.com or contact our customer support team at 866.734.6548 ext. 2469 so we can better assist you. Thank you.
Written by a customer while visiting Staples
Posted by: U P
Verified Purchase:Yes
I managed to get the color cartridges to work in my 9010 printer but it would not show the ink levels. However when I installed the black cartridge it was completely rejected by the printer. Not buying these again.
Response from StaplesBy June 9, 2025
Dear UP True We are sorry to hear you are not fully satisfied with your HP 962XL BRAND remanufactured cartridge. This could be related to a firmware update pushed by HP to your printer. If that is the case we would be happy to replace the cartridge with inkjets that are compatible with your printer. Please email us at Support@cartridge-support.com or contact our customer support team at 866.734.6548 ext. 2469 so we can better assist you. Thank you!
Written by a customer while visiting Staples
Posted by: Brenda G.
Verified Purchase:Yes
My printer would not operate with these substitute cartridges. I went ahead and bought the HP brand at Staples instead
Written by a customer while visiting Staples
Customer Rating
1
Doesn't work in HP 9015e printers.
on July 24, 2024
Posted by: James A.
Doesn't work in HP 9015e printers.
Written by a customer while visiting Staples
Customer Rating
1
Remanufactured but don't fit
on April 4, 2024
Posted by: MARK Z.
Great idea but two problems not described on website for my HP 9015e: 1. XL color cartridges do not physically fit into the printer. 2. Each wrapped with "Alert!" that one must disable automatic firmware updates for carts to work. There is only a url to explain how or when to do that. Because of the non-fit I didn't get there. Reordering HP brand cartridges.
Written by a customer while visiting Staples
Customer Rating
1
unacceptable
on November 26, 2023
Posted by: JOHN R.
My printer does not recognize these ink cartridges even though staples says they are compatible.
Response from StaplesBy Cindy, November 28, 2023
Dear John We truly apologize you are experiencing issues. This sounds like a firmware related issue due to your printer forcing a firmware update. Please visit our Cartridge Support site: www.cartridge-support.com for troubleshooting help or call our support team at 1-877-228-3128 and we can assist you in resolving any issue you are experiencing with the product. Thank you!
Written by a customer while visiting Staples
Posted by: PAUL A.
Verified Purchase:Yes
Hard to install and would not fill the printer.
Response from StaplesBy Cindy, November 21, 2023
Dear Paula We truly regret hearing that you're not completely satisfied with your Staples HP 962XL replacement cartridge. Please visit our Cartridge Support site: www.cartridge-support.com for troubleshooting help or call our support team at 1-877-228-3128 and we can assist you in resolving any issue you are experiencing with the product.
Written by a customer while visiting Staples