Customer reviews from otterbox.com
OtterBox - Defender Series Case for iPad (A16) and iPad (10th Gen) - Baja Beach
Average customer rating
3.5
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
25
4 Stars
9
3 Stars
10
2 Stars
3
1 Star
12
64%of customers recommend this product.
(
30 out of
47)
Customer Reviews for OtterBox - Defender Series Case for iPad (A16) and iPad (10th Gen) - Baja Beach
Customer Rating
5
Best Protection Available
on March 2, 2023
Posted by: nz683
from Austin, TX
Gender:Male
[This review was collected as part of a promotion.] Absolutely love this case for my iPad. It is light and easy to hold yet provides good protection even while traveling with kids. I would recommend this product for anybody that wants to protect their iPad and still enjoy using it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
The iPad 10 folding stand is useless.
on February 7, 2023
Posted by: JimFlorida
I’ve used Otterbox on every Apple device I’ve ever owned. The folding stand for my IPad 9 was perfect. The folding stand for the 10 is a joke. In making it super adjustable you’ve ruined ease and functionality. I’ll be amazed if this frustrating, flimsy stand lasts even a couple of months.
The case is great as always but I use the stand often. Terribly disappointed.
The case is great as always but I use the stand often. Terribly disappointed.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 9, 2023
Hey there! We're so sorry if you've had a discouraging experience with the Defender Series Pro case. We designed that stand to be adjustable for the viewing our your choice and you should be able to move the positioning of it with ease. We'll provide a link to a video below showing the different stand options that we hope helps. We sincerely appreciate you sharing this feedback with us though and we'll be sure to shoot your thoughts up the ladder to our design team for you. Please feel free to give our friendly Otters a ring at 1-855-688-7269 with any questions or if you'd like to chat about this a bit more.
https://www.youtube.com/watch?v=7OXDeax6Sp0
Warm regards,
OtterBox Customer Support
https://www.youtube.com/watch?v=7OXDeax6Sp0
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
5
Great Product!
on January 26, 2023
Posted by: Kelsey
from La
Gender:Female
[This review was collected as part of a promotion.] Very happy with this product. Protects the device from water and dropping. Good for kids who are rough and careless. Black color prevents the case from looking dirty and scuffs are camouflaged. Very practical product.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Adam
Verified Purchase:Yes
Thought the case I bought came with protective screen in the case. turns out it did not have one. Wish I knew that I would have bought a different one. It’s for my 9 year old so protection is a must. Would hate to damage the ipad
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Support, January 26, 2023
Hey there! We're so sorry to hear the Defender Series Pro case wasn't what you were expecting. You're correct to say this case doesn't include a built-in screen protector, but if that feature is important to you, we'll provide you a link to our Defender Series which does have a screen protector built into the case. We're happy you've found this case sufficient otherwise though. If you have any other questions or concerns, please don't hesitate to give our customer service team a call at 1-855-688-7269.
https://www.otterbox.com/en-us/protective-ipad-10th-gen-case-black/77-89953.html
Cheers,
OtterBox Customer Support
https://www.otterbox.com/en-us/protective-ipad-10th-gen-case-black/77-89953.html
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Laura G
Verified Purchase:Yes
Love that it actually feels like it’ll protect a big fall not flimsy .
Response from otterbox.comBy OtterBox, Customer Service Support, January 26, 2023
Hey there! We're stoked to hear this Defender Series Pro case has been working well for you and you find the protection it offers to be strong and sturdy. Is there a reason we missed out on those two additional stars though? We'd love to hear from you if you'd like to share anymore thoughts you might have on this case with us. Our awesome Otters are always there to help, just give us a ring at 1-855-688-7269.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
5
Protection at its finest
on January 16, 2023
Posted by: Joji45
from Des Moines, IA
Gender:Male
[This review was collected as part of a promotion.] Finally got a chance to test this product. It was pretty easy to get this on my ipad. It provides features that allows you to go hands free as well with how the product is built, which is always great! Anyway, people generally buy this brand based on it's reputation for being able to protect the product/or ipad in this instance. And that it did. I had my daughter play on it, and she threw it down a couple steps of stairs, and low and behold, no impact, no cracks to the ipad. It provided great protection!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Super durable
on January 16, 2023
Posted by: Georgiaboy86
from Ga
Gender:Male
[This review was collected as part of a promotion.] I love how durable and strong the case is. I love the built in case stand. I’m definitely purchasing more products in the future. I’m letting all my friends and family know how good this product is to me
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Absolutely Love!!!
on January 12, 2023
Posted by: NicciBabies88
from Girard Oh
Gender:Female
[This review was collected as part of a promotion.] I’m so happy with this otter box,it’s not super chunky it’s nice and has a sleek look to it. I love that it’s been redesigned and has the stand which is really durable! You will not be disappointed with this purchase. Definitely recommend!!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com