Customer reviews from otterbox.com
OtterBox - Defender Series Case for iPad (A16) and iPad (10th Gen) - Baja Beach
Average customer rating
3.5
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
25
4 Stars
9
3 Stars
10
2 Stars
3
1 Star
12
64%of customers recommend this product.
(
30 out of
47)
Customer Reviews for OtterBox - Defender Series Case for iPad (A16) and iPad (10th Gen) - Baja Beach
Posted by: Jeff
Verified Purchase:Yes
Stand is cheap and broke first time in use. Not good
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, June 5, 2023
Hi there Jeff! We're sorry to hear about this unusual situation with your Defender Series Pro case for your iPad. Our Defender Series Pro cases are very sturdy, so it is odd to hear about this! Thankfully, we have an awesome product warranty policy, and we would be happy to get a replacement sent your way. Just give us a ring at 1-855-688-7269 and one of our friendly Otters will get you taken care of.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Very durable for children to have on there iPads..
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Sheldon
Verified Purchase:Yes
Title: Disappointing and Overpriced: OtterBox iPad Case
Rating: ★☆☆☆☆
I recently purchased the OtterBox iPad case with high hopes of protecting my device from accidental drops and damage. Unfortunately, my experience with this product has been nothing short of frustrating and underwhelming. Here are some of the reasons why I believe this OtterBox case is a disappointment:
1. Poor Build Quality: One would expect a renowned brand like OtterBox to deliver a durable and well-constructed case. However, the overall build quality of this iPad case is subpar. The material feels cheap and flimsy, failing to provide the robust protection it promises. It seems like the case is more focused on aesthetics than actual functionality.
2. Limited Functionality: This case claims to offer convenient features and easy access to buttons and ports. However, the reality is far from it. The buttons are stiff and require excessive force to operate, making the user experience highly frustrating. Additionally, the cutouts for the ports are poorly aligned, making it challenging to connect accessories without removing the case entirely.
3. Bulky and Heavy: OtterBox prides itself on producing rugged cases, but this iPad case takes it to another level. The case adds unnecessary bulk to my iPad, making it difficult to hold for extended periods. Moreover, it significantly increases the weight of the device, which is inconvenient for users who prefer a lightweight and portable iPad experience.
4. Limited Color Options: While this might not be a deal-breaker for some, it is worth mentioning that the range of color options for this OtterBox case is quite limited. If you are looking for a case that matches your personal style or adds a touch of uniqueness, you'll likely be disappointed by the lack of choices available.
5. Overpriced: Perhaps the most frustrating aspect of this OtterBox iPad case is its exorbitant price tag. Considering the lackluster quality and subpar performance, it is unjustifiable to charge such a premium for a product that fails to deliver on its promises.
In conclusion, the OtterBox iPad case is a letdown in almost every aspect. From the poor build quality and limited functionality to the excessive bulk and high price, this product falls short of expectations. I would strongly advise potential buyers to explore alternative options that offer better value for money and superior protection for their iPads.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, May 30, 2023
We're very sorry if the Defender Series Pro case for your iPad (10th gen) wasn't what you were hoping for. However, we've thoroughly drop tested and confirmed this case offers a DROP+ rating 2X the military standard (MIL-STD-810G 516.6). If you're noticing that the buttons on the case are a bit stiff, we find that things will loosen up a bit over time with some additional use, but this case was specifically design to work seamlessly with the unique features of your exact device, so all those buttons, ports, and openings should be perfectly aligned. Is there a chance you received the incorrect case for your device?
If you're looking for a more lightweight case with some additional color options, we'd recommend checking out our Symmetry Series 360 Elite cases. As far as pricing goes, we think the cost of the unit is well worth the high-caliber protection, outstanding customer service, and limited lifetime warranty that all come along with the product. We appreciate you taking the time to share all this feedback with us though. Please feel free to give our friendly Otters a buzz at 1-855-688-7269 with any questions or if you'd like to chat about this some more.
Best,
OtterBox Customer Support
If you're looking for a more lightweight case with some additional color options, we'd recommend checking out our Symmetry Series 360 Elite cases. As far as pricing goes, we think the cost of the unit is well worth the high-caliber protection, outstanding customer service, and limited lifetime warranty that all come along with the product. We appreciate you taking the time to share all this feedback with us though. Please feel free to give our friendly Otters a buzz at 1-855-688-7269 with any questions or if you'd like to chat about this some more.
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Jesse
Verified Purchase:Yes
Paid to return item because it does not have a built in screen as shown in video.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, May 15, 2023
Hi there Jesse! Our engineers removed the built-in screen protector from our Defender Series case to ensure complete functionality with the newest devices. Our Defender Series was redesigned in order to provide the same drop protection even without the built-in screen protector. The addition of the Alpha Glass/Amplify/Alpha Flex provides your device with premium protection and outperforms our previous Defender Series designs.
We apologize for any frustrations this may cause, and if you have any other questions or concerns, give us a ring at 1-855-688-7269.
Kindly,
OtterBox Customer Support
We apologize for any frustrations this may cause, and if you have any other questions or concerns, give us a ring at 1-855-688-7269.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Debby
Verified Purchase:Yes
Unable to leave on if I want to take a picture or FaceTime
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, May 11, 2023
Hey there, Debbie! We apologize for any inconvenience you may have had with the Defender Series Pro case for your iPad (10th gen). However, we specifically designed this case to work seamlessly with the unique features of your exact device, so it shouldn't be interfering with your camera in anyway. If you pop the shield stand off the case you'll be able to access all your camera features. Please give our friendly Otters a call at 1-855-688-7269 with any questions or concerns.
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
4
Good case, terrible screen shield/stand
on April 28, 2023
Posted by: MadMatty
I have used otterbox products for many years and have relied on the defender series of cases to protect my devices. Overall I am fairly pleased with this case, however I am disappointed with the screen shield/stand. The stand redesign seems ore flimsy and stubborn than before, and I hesitate to use it for fear of breaking the case. In addition there is a sizable chunk of material missing to make room for carrying the Apple Pencil (which I do not have) which leaves a portion of the screen exposed even when the shield is in place. This irritates me a great deal. Again, I don’t know why they did this when the previous case allowed for storage of the Apple Pencil on the underside of the shield.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: richone
Verified Purchase:Yes
Very good Ipad protector. The otter box defender series has been a good choice for me. I also have one for my phone. Don't leave home without it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Please bring back the old pop up stand
on March 6, 2023
Posted by: Sandra
As othere mentioned the new folding stand is useless. It’s flimsy and breaks easily and not easy to use. The pop up stand on the inside of the previous defenders was perfect. Don’t fix what’s not broken. Too bad cause I really live this series for my kids.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 8, 2023
Hey there! We're sorry to hear that our Defender Pro Series case for your iPad has missed the mark. We appreciate your feedback regarding this product, and we will be certain to share it with the proper teams.
In the meantime, we would be happy to replace your case if it has been damaged in any way! Just give us a ring at 1-855-688-7269.
Kindly,
OtterBox Customer Service
In the meantime, we would be happy to replace your case if it has been damaged in any way! Just give us a ring at 1-855-688-7269.
Kindly,
OtterBox Customer Service
Written by a customer while visiting otterbox.com