Customer reviews from otterbox.com
OtterBox - Defender Series Case for iPad (A16) and iPad (10th Gen) - Baja Beach
Average customer rating
3.5
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
25
4 Stars
9
3 Stars
10
2 Stars
3
1 Star
12
64%of customers recommend this product.
(
30 out of
47)
Customer Reviews for OtterBox - Defender Series Case for iPad (A16) and iPad (10th Gen) - Baja Beach
Customer Rating
4
It keep my iPad protected
on August 9, 2023
Posted by: Alia
It was good but a few days after my brother step on it while the back to stand the iPad the little thing came out and I can’t put it in I tried but it like it’s to small idk if I should press it I’m scared it gonna break
Written by a customer while visiting otterbox.com
Customer Rating
1
Misleading Installation Video - No Screen Cover
on July 31, 2023
Posted by: Katharine
I specifically watched the instal video to make sure this came with a screen cover. I stupidly didn’t look at the reviews because I’ve always bought OtterBox cases for my phones and iPads and didn’t expect the website to be deliberately misleading. And now I see from the review responses that I should just shell out another x dollars to buy a screen protector on top of this expensive case? If you’ve removed the screen cover to make it compatible, then update the installation video. You are being very misleading.
Response from otterbox.comBy Customer Service, July 31, 2023
Hello! We apologize for any confusion. For iPad devices, the Defender Series case has built in screen protection and the Defender Pro Series case does not have built in screen protection. If you prefer built in screen protection for your device instead of a separate screen protector, the Defender Series case may be a great option for you!
Written by a customer while visiting otterbox.com
Posted by: 1985
Verified Purchase:Yes
seems like a god case but doesnt have cover over camera or front screen so if its going to be put to work outside, get a different case.
Response from otterbox.comBy OtterBox, Customer Service Support, July 11, 2023
Hey there! While we are glad to hear that you are mostly enjoying our Defender Series Pro case for your iPad, we are sorry to hear about the screen confusion. Our engineers removed the built-in screen protector from our Defender Series case to ensure complete functionality with the newest devices. Our Defender Series cases were redesigned in order to provide the same drop protection even without the built-in screen protector. The addition of the Alpha Glass/Amplify/Alpha Flex provides your phone with premium protection and outperforms our previous Defender Series designs.
If you have any questions, or if you need some help picking out the perfect screen protector to fit your needs, give us a ring at 1-855-688-7269 and we would be happy to help.
Cheers,
OtterBox Customer Support
If you have any questions, or if you need some help picking out the perfect screen protector to fit your needs, give us a ring at 1-855-688-7269 and we would be happy to help.
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
3
Okay but has flaws
on June 19, 2023
Posted by: Blaise
The case that goes around the Otterbox is great but the shell that protects the screen and can be used as a stand is about as bad as it gets. When using the stand it gets stuck and to put it back it nearly break every time as if it gets stuck truly an awful design. Other than the stand the case does as expected.
Response from otterbox.comBy OtterBox, Customer Service Support, June 20, 2023
Oh no! We're sorry to hear about this unusual situation with your Defender Series Pro case for your iPad. The case should allow for you to utilize the stand feature with relative ease! We are certain that a replacement under our product warranty policy should help resolve this issue. Just give us a ring at 1-855-688-7269 and we would be happy to help.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Sheri
Verified Purchase:Yes
My new Otterbox case is nice and sturdy! I think that my new iPad is safe in it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: RegJoe
Verified Purchase:Yes
The rubberized case protection is superb for the iPad, but the clip-on stand adds almost 1/2 inch thickness and makes it feel bulky
Written by a customer while visiting otterbox.com
Posted by: Aziz
Verified Purchase:Yes
Absolutely great for ipads great saftey and protection.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
The I-pad was bought for my 10 year old son. Otter box has been my go to for device protection for years. This one is working great for my son. I recommend otter box for everyone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com