Customer reviews from otterbox.com
OtterBox - Defender Series Case for iPad (A16) and iPad (10th Gen) - Baja Beach
Average customer rating
3.5
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
25
4 Stars
9
3 Stars
10
2 Stars
3
1 Star
12
64%of customers recommend this product.
(
30 out of
47)
Customer Reviews for OtterBox - Defender Series Case for iPad (A16) and iPad (10th Gen) - Baja Beach
Posted by: Marty S
Verified Purchase:Yes
I was disappointed in the case. It is heavier than I expected and the back covers the camera lens. I expected better from Otterbox.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
1
Bad design
on February 3, 2024
Posted by: Rl12345
No, the stand on this Otterbox is almost Impossible to use. You missed the mark in trying to make it so you didn’t have to remove the back to stand it up. It’s so hard to manipulate the stand, it’s still easier to take the back off. Next time I buy a new iPad, I’ll looked for an alternative
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, February 5, 2024
Hello! We are so sorry to hear you are experiencing an issue with the shield stand portion of this case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Mike
Verified Purchase:Yes
Otterbox is the best. At 70mph my wifes phone fell off the top of the car and hit the pavement. No damage to the phone or the case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Benny
Verified Purchase:Yes
Been using otter box for many years for myself and wife’s phones and IPad. Recently bought her a new iPhone 15 and 10 gen IPad. Of course I ordered otter boxes for both and was really disappointed in the change in the products. No more screen protector. Now sold separately.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 11, 2024
Hi Benny! Hello! We apologize for any confusion. The Defender Series Pro case for the iPad 10th gen is screenless by design to allow it to pair perfectly with any of our screen protection options for the device. However, we also offer the Defender Series Case that comes with a built in screen protector. If our Customer Service Team may assist with any questions, please give us call at 1-855-688-7269 and we are happy to help.
Written by a customer while visiting otterbox.com
Posted by: D Klemmer
Verified Purchase:Yes
The case does not have a front cover to protect the skin when not in use.
Response from otterbox.comBy Customer Service, December 11, 2023
Hello! We apologize for any confusion. The Defender Pro Series case for the iPad 10th generation is screenless by design to allow it to pair perfectly with any of our screen protection options for the device. If our Customer Service Team may assist with any questions, please give us call at 1-855-688-7269 and we are happy to help.
Written by a customer while visiting otterbox.com
Posted by: Graham Arpen
Verified Purchase:Yes
Fold out stand is very stubborn. It broke in days. I expected better from otterbox. Especially for the money I paid.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, November 6, 2023
Hello Graham! We are so sorry to hear you experienced an issue, followed by a break of the shield stand portion of your Defender Pro Series case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this situation.
Written by a customer while visiting otterbox.com
Customer Rating
1
No camera hole!
on September 19, 2023
Posted by: Roberta
I have always put otter box cases on my devices, I have to say very disappointed in this case. It it is not well made at all. The stand is cheaply made, it love the way the order stands are for the other otter box’s. You can not reverse the camera, because it does not have a hole for it.
Response from otterbox.comBy Customer Service, September 19, 2023
Hello! We apologize that this specific case and shield stand are making it difficult to use the device in the way that you had intended. If you are experiencing an issue with the shield stand, we have an amazing warranty and we would be more than happy to help with this issue. Please give our Customer Service Team a call at P1-855-688-7269 and we are happy to help!
Written by a customer while visiting otterbox.com
Customer Rating
5
Best Case Ever
on August 11, 2023
Posted by: Deer
This is the best iPad case I’ve ever owned and I’ve been buying iPads for quite a few years now. I should’ve purchased otter box cases from the beginning. It’s so sturdy I don’t hesitate to allow my grandkids to use iPad . I definitely recommend it
I would recommend this to a friend!
Written by a customer while visiting otterbox.com