Customer Reviews for Philips - Espresso Machine Descaler - Blue
Customer Rating
5
Excellent
on August 22, 2020
Posted by: Ann1e
Gender:Female
I LOVE LOVE LOVE this espresso latte machine!!! I am so pleased with the taste of the coffee, no problem grinding any type of beans. I asked the consultant many many questions before making this purchase. This is by far the most expensive coffee machine I ever bought. It is so easy to operate and clean. I highly recommend it to everyone who wants to enjoy a perfect cup of coffee, a perfect!
I walked through the set up, troubleshooting and online forums and yet, this machine produces the weakest coffee I've ever brewed. Extremely disappointed and I will work to exchange the machine.
Response from Philips Home AppliancesBy Philips Consumer Care, August 13, 2020
Thanks for taking the time to review the Fully automatic espresso machine. We are sorry to hear this machine is producing weak coffee, and can imagine this is disappointing. However, we hope that you give this appliance a second chance by trying a few more trouble shootings. It may be the case that your coffee is watery. Therefore, we advise you to properly clean the brew group. You can follow the user manual's instructions on page 20. Furthermore, if this machine is new, it goes through a self-adjustment procedure before it makes regular coffee. Please allow 5 cups of coffee for this procedure to be over. You can also try another coffee grounds for this. Finally, the grinder might set to a too coarse setting. Please set the grinder to a finer (lower) setting and brew 2 to 3 drinks to see the difference. If you already tried all these without any success, please contact on on Facebook (@Philips) or Twitter (@Philips) for further assistance.
I'm switching from a manual expresso machine to this Phillips automatic machines. Price point was very good for the amount of features that I got. Very happy for the purchase and in all honesty I'll buy this machine again anytime.
Received my Latte Go yesterday afternoon and set it up - easy. Made a chocolate and raspberry latte 1st thing this AM - wonderful!! I am NOT a coffee snob but I sure know bad coffee from mediocre coffee and great coffee. I only use Sumatran beans for my coffee (OK, maybe I'm half a coffee snob....) Machine does its job very well, the product was delicious. Very easy to use and clean.
I’ve been hunting for the perfect automatic espresso maker. I finally made the leap after finding this gem. With the price being just right for me and the promise of 5 amazing types of caffeine filled goodness. After a month of having my machine. I can testify with confidence, this machine ROCKS. I love the simplicity of brewing and the way it looks in my kitchen. I plan to share this with my Instagram followers soon. Do yourself a favor get this machine!