[This review was collected as part of a promotion.] Only thing I don't like about it is how loud it is and that the beans in the hopper need to be pushed down manually when the hopper gets to about 50%, the beans don't fall towards the grinder.
[This review was collected as part of a promotion.] Definitely happy with this purchase. After review of many different products, this product overall had the features we were looking for and the best price point. So far so good. Cleaning is fairly simple. If you’re looking for higher end quality material however, expects to pay several hundred dollars more on other products though don’t feel quite necessary.
[This review was collected as part of a promotion.] I have been a long time Saeco (Philips) coffee machine user. The 3200 offers full functionality that works for me. Best machine to date!
[This review was collected as part of a promotion.] Looked at several fully automatic espresso machines. Had a single-serve machine I loved, but I was going through too many pods. Several friends had comparably priced competitor machines which I had tried and liked; however, the 3200 had the automatic frother. Couldn't be happier. I drink the most coffee in our house and the regular brews, the espresso and cappuccino ones are excellent. My wife drinks decaf so I use the ground coffee by-pass for her machiattos. Our kids have figured out how to make hot choco with the frother.
You do have to stay on top of cleaning and maintenance, but that's no big deal. I had read reviews that it's loud, but it's no louder than a cappuccino machine. It takes up a little more counter space but the water receptacle is easier to access than the main competitor I was considering.
[This review was collected as part of a promotion.] My machine broke down after 3 months of use. It did not suck water any longer. Still working on getting it fixed. Overall it is an easy to use machine. However the milk frothing option is different. Since you only put an estimated amount of milk in the container you will end up throwing milk away every time. Also you can not use the milk frother without making coffee. No option available for that. Now if it would only work!
I would recommend this to a friend!
Response from Philips Home AppliancesBy Philips Consumer Care, December 17, 2021
Hi Vashti,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your Philips product handy so that we can better assist you.
You can find the right contact details on our website. Our team is available on Monday - Friday 8:00 AM - 8:00 PM EST (Excluding Major Holidays).