Customer reviews from Philips Home Appliances
Philips - Espresso Machine Descaler - Blue
Average customer rating
4.5
(462 Reviews)
Rating breakdown 462 reviews
5 Stars
322
4 Stars
87
3 Stars
23
2 Stars
11
1 Star
19
92%of customers recommend this product.
(
391 out of
425)
Customer Reviews for Philips - Espresso Machine Descaler - Blue
Customer Rating
5
Correction to previous negative
on December 29, 2021
Posted by: Rk54
Gender:Male
I like everything. I previously gave only 4 stars, but Philips customer support helped me discover what I was doing wrong.
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Customer Rating
1
Weak coffee
on December 28, 2021
Posted by: Bummedtoo
Gender:Male
I'm comparing this to the Saeco Vienna Plus coffee, espresso, capacino machine and it doesn't come close to being equal. The coffee setting is weak and a single cup is a little more than half a standard American coffee cup (12 oz.). The amount of ground coffee that is dropped into the bin after brewing looks like it's about 3-4 beans. In fact, the amount of coffe ground for an American cup of coffee is far less than what the coffee pods contain. Really weak! It's slow compared to the Saeco. It's harder to work than the Saeco. It doesn't make coffee as well as the Saeco. Why would you buy them out and then discontinue the best automatic coffee making machine ever?
No, I would not recommend this to a friend.
Response from Philips Home AppliancesBy Philips Consumer Care, December 29, 2021
Hi,
Thank you for sharing your feedback through this review. We're deeply sorry that it is not living up to your expectations. Let's try to improve its functionality together.
You mentioned that the coffee is not as strong as you'd like it to be. Luckily, with this espresso machine you can adjust the settings. We suggest adjusting the grinder to a coarser setting, and choosing the highest aroma option. Please, make sure to have enough coffee beans, and water in the tank before starting the brewing process. Other ways the brewing will be aborted and the coffee powder will be thrown away into the coffee grounds container.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Thank you for sharing your feedback through this review. We're deeply sorry that it is not living up to your expectations. Let's try to improve its functionality together.
You mentioned that the coffee is not as strong as you'd like it to be. Luckily, with this espresso machine you can adjust the settings. We suggest adjusting the grinder to a coarser setting, and choosing the highest aroma option. Please, make sure to have enough coffee beans, and water in the tank before starting the brewing process. Other ways the brewing will be aborted and the coffee powder will be thrown away into the coffee grounds container.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting Philips Home Appliances
Customer Rating
4
Very good machine !Working great, very good coffee
on December 27, 2021
Posted by: Dany_boy
Gender:Male
[This review was collected as part of a promotion.] Making custom coffees is simple, you have so many options ! Water high temp setup could be hotter. Water filter could last longer (and are expensive)
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Customer Rating
3
Enjoying homemade specialty coffee
on December 26, 2021
Posted by: Cadbelle
Gender:Female
[This review was collected as part of a promotion.] Although the machine does make a variety of coffees, the volume/amount is quite small/minimal.
The ground coffee function does not work.
A lot of water is wasted because of the system cleaning.
No, I would not recommend this to a friend.
Written by a customer while visiting Philips Home Appliances
Customer Rating
3
Great Features, but needs a lot of service
on December 23, 2021
Posted by: BFine1231
Gender:Male
[This review was collected as part of a promotion.] I love the simplicity of the device. To be honest I do not see a huge diffeence in the bean levels from the instructions, and optimizing the grind setting in the coffee bean storage section is poorly explained. Although the product is easy to use, the instructions, AND SUPPORT are below my expectation. I have a cup to catch the water when cleaning, yet the drip pan fills up constantly.. It is frustrating that it fills with water and I am unable to get in touch with support over this issue
Response from Philips Home AppliancesBy Philips Consumer Care, December 30, 2021
Hi there,
we are happy to hear you love the simplicity of the device. However, we are sorry to hear you feel parts of the instructions are poorly explained and you feel the support isn't up to par. We would like to get the chance to redeem ourselves and help you with these issues.
Please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
we are happy to hear you love the simplicity of the device. However, we are sorry to hear you feel parts of the instructions are poorly explained and you feel the support isn't up to par. We would like to get the chance to redeem ourselves and help you with these issues.
Please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting Philips Home Appliances
Customer Rating
4
You'll love the LatteGo!
on December 21, 2021
Posted by: Dubs4
Gender:Male
[This review was collected as part of a promotion.] We love our Philips LatteGo 3200 and it was well worth the wait! I love that I can get a great cup of joe with minimal cleaning and maintenance required.
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Customer Rating
4
Wish I could do 4 1/12 - I love the machine, but..
on December 20, 2021
Posted by: TheGunny
Gender:Male
[This review was collected as part of a promotion.] So, the machine makes awesome tasting coffee and latte's, etc. Absolutely love it. It is very simple to use, it is very simple to maintain, and it makes wonderful drinks. I love the all-in-one nature of it as well (grinds the beans as it makes the drinks). There are a couple of things that could have been done a little better though: 1. We have to double all the drinks in order to get a full sized cup full. In other words, we have to make two Latte's or Cappuccinos on top of each other in order to fill a regular sized coffee cup. 2. There needs to be an alarm or indication of some sort when the beans run low. It tells you when the water runs out, when it's time to change the filter, when to empty the grains... but it does not tell you when it's time to add beans to the top. And since our machine sits under a cabinet, it is not completely obvious when the beans run low... so we find our selves sometimes making "blanks" - the machine goes through the whole "grinding" and brewing process only to shoot plain water into the steamed/frothed milk! Ugh.
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Customer Rating
5
Great decently priced machine!
on December 17, 2021
Posted by: chisc
Gender:Male
[This review was collected as part of a promotion.] Excellent espresso machine!
Grinder is excellent.
Makes great latte's, americanos, capuchinos etc. Milk frother is the best part, easy to use and clean.
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances