Customer reviews from Philips Home Appliances
Philips - Espresso Machine Descaler - Blue
Average customer rating
4.5
(462 Reviews)
Rating breakdown 462 reviews
5 Stars
322
4 Stars
87
3 Stars
23
2 Stars
11
1 Star
19
92%of customers recommend this product.
(
391 out of
425)
Customer Reviews for Philips - Espresso Machine Descaler - Blue
Customer Rating
5
The best Expresso/coffee machine on market.
on June 29, 2022
Posted by: chrisarpin8912
Gender:Male
[This review was collected as part of a promotion.] The Philips 3200 series Expresso with LatteGo is the best machine money can buy. This model is the EP3241/74 from the 3200 series. This Expresso machine does everything you can think of plus some you didn't. So lets start with some of the features is gives you. It allows you to make your coffee how you want it from the size to its strength. It give the perfect temperature and cream everytime. I love the milk froth it lets me put on my coffee, but even better is it's ease to clean. I love how it has a clean cycle to help the process. The digital display is very easy to understand and navigate. And of course it lets you pick your type of drink: coffee, Expresso, iced coffee, etc. The Aroma given off is something you expect walking into a coffee shop but it is in your home. I highly recommend this for all Expresso / coffee enthusiasts alike. The price is perfect for the perfection of this machine.
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Customer Rating
5
Great!!
on June 29, 2022
Posted by: Bila
[This review was collected as part of a promotion.] This espresso machine is so beautiful and looks amazing in my kitchen. This machine can do everything, and more! The coffee tastes amazing and it was easy to clean. Highly recommend for any coffee lovers!
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Customer Rating
4
Makes a great cup of coffee BE AWARE OF WARRANTY
on June 29, 2022
Posted by: urwarrantyisawful
[This review was collected as part of a promotion.] So the coffee maker itself is amazing! We have had it and it makes the best cup of coffee I have had in awhile. The only issue is ours seems to be broken and doesnt make a regular cup of coffee anymore. So the warranty states you need to buy a box, secure the coffee maker and send it out for 2-4 weeks to be serviced or they will send you a new one. They have 2 locations for service, Michigan and California. So that means you spent a ton of money on a coffee maker to be without one for 4-6 weeks (when you factor in shipping times). Does seem right.
Written by a customer while visiting Philips Home Appliances
Customer Rating
5
WOW......LOVE IT
on June 26, 2022
Posted by: RABBLE ROUSER
Gender:Male
[This review was collected as part of a promotion.] Frothing milk has never been so easy and great time after time
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Customer Rating
1
Frustrating that doesn’t perform as the manual ind
on June 26, 2022
Posted by: Nin3
Gender:Male
Very frustrating that performing the simple steps indicated in the manual “Before first use - Rinsing the machine” the machine doesn’t do anything after pressing ON. A video in the website shows water dispensing from the hot water spout but it doesn’t actually happen.
No, I would not recommend this to a friend.
Response from Philips Home AppliancesBy Philips Consumer Care, June 27, 2022
Hi. Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your Philips product handy so that we can better assist you.
1-800-933-7876
Monday - Friday 8:00 AM - 8:00 PM EST
Excluding Major Holidays
We look forward to hearing from you.
Kind regards,
1-800-933-7876
Monday - Friday 8:00 AM - 8:00 PM EST
Excluding Major Holidays
We look forward to hearing from you.
Kind regards,
Written by a customer while visiting Philips Home Appliances
Customer Rating
5
Great tasting coffee
on June 25, 2022
Posted by: 2thguy
Gender:Male
[This review was collected as part of a promotion.] Flavor of the coffee is so much better than a drip coffee maker
Written by a customer while visiting Philips Home Appliances
Customer Rating
5
Great coffee machine
on June 20, 2022
Posted by: B and C
Gender:Female
[This review was collected as part of a promotion.] I am searching a coffee machine which can use coffee bean and grinded coffee. this one has every function I prefer. In addition, it is programmed. I don`t need a smart one which is more expensive . Anyway I will add milk by myself. The only thing is when I use coffee grind , some may falling out of holder that make me has to remove water tank to clean. I guess i still need some time to learn how to avoid that happen. Anyway, I still love it.
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Customer Rating
1
This machine cannot be depended upon.
on June 20, 2022
Posted by: LenR
Gender:Male
[This review was collected as part of a promotion.] When it works, this machine makes fine cappuccinos and lattes. However, it frequently, and seemingly randomly, produces nothing at all. I have learned that unplugging it before use makes it work more reliably, but that is not enough. Even with consistent practice (plug in, turn on, use, turn off, unplug), it still sometimes produces no coffee, and sometimes does. Who needs a product you can't count on?
No, I would not recommend this to a friend.
Response from Philips Home AppliancesBy Philips Consumer Care, June 22, 2022
Hi. Thank you for sharing your feedback, and we're very sorry to hear about your experience with our PHILIPS Espresso Machine. We can imagine how annoying this troubleshooting practice must be for you and we'd be happy to assist.
Can you make sure that your appliance is clean and greased properly?
Kindly refer to the following lubrication frequency:
When preparing 1-5 cups per day every 4 months,
When preparing 6-10 cups a day every 2 months.
When preparing more than 10 cups a day once a month.
To lubricate your coffee machine:
Switch OFF your appliance.
Remove the brew group from the machine and rinse it under a fresh and lukewarm water. Let it air-dry
Apply a thin layer of grease on the piston of the brew group
Apply a thin layer of grease around the shaft located on the bottom of the brew group
Apply a thin layer of grease to the rails on both sides.
In addition, you should clean the coffee funnel on a weekly basis to ensure that the coffee runs smoothly to your espresso machine.
Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your PHILIPS product handy so that we can better assist you.
1-800-933-7876
Monday - Friday 8:00 AM - 8:00 PM EST
Excluding Major Holidays
We look forward to hearing from you.
Can you make sure that your appliance is clean and greased properly?
Kindly refer to the following lubrication frequency:
When preparing 1-5 cups per day every 4 months,
When preparing 6-10 cups a day every 2 months.
When preparing more than 10 cups a day once a month.
To lubricate your coffee machine:
Switch OFF your appliance.
Remove the brew group from the machine and rinse it under a fresh and lukewarm water. Let it air-dry
Apply a thin layer of grease on the piston of the brew group
Apply a thin layer of grease around the shaft located on the bottom of the brew group
Apply a thin layer of grease to the rails on both sides.
In addition, you should clean the coffee funnel on a weekly basis to ensure that the coffee runs smoothly to your espresso machine.
Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your PHILIPS product handy so that we can better assist you.
1-800-933-7876
Monday - Friday 8:00 AM - 8:00 PM EST
Excluding Major Holidays
We look forward to hearing from you.
Written by a customer while visiting Philips Home Appliances