Customer reviews from Philips Home Appliances
Philips - Espresso Machine Descaler - Blue
Average customer rating
4.5
(462 Reviews)
Rating breakdown 462 reviews
5 Stars
322
4 Stars
87
3 Stars
23
2 Stars
11
1 Star
19
92%of customers recommend this product.
(
391 out of
425)
Customer Reviews for Philips - Espresso Machine Descaler - Blue
Posted by: Coffee Loving Sailor
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] To be completely honest, it does take a bit for the machine to get to where it needs to be. From what I've gathered, that is mainly due to the ceramic parts in the grinding/brewing group mechanism. Once "broken-in" the coffee that comes out is phenomenal!!!
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Posted by: EspressoMan
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love this machine. It is easy to understand and use. It makes great espresso and coffee. I would recommend to anyone.
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Customer Rating
1
Coffee machine died less than 2 months after buyin
on July 30, 2022
Posted by: Minnie08
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] our coffee maker died less than 2 months after purchasing. it is outside the 30 day replacement time frame. we now have to send it to repair, wait until they decide what to do. we may have coffee again in 4 weeks. too expensive to have this problem uncovered in a replacement warranty.
No, I would not recommend this to a friend.
Response from Philips Home AppliancesBy Philips Consumer Care, August 2, 2022
Hi Minnie
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your Philips product handy so that we can better assist you.
1-800-933-7876
Monday - Friday 8:00 AM - 8:00 PM EST
Excluding Major Holidays
We look forward to hearing from you.
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your Philips product handy so that we can better assist you.
1-800-933-7876
Monday - Friday 8:00 AM - 8:00 PM EST
Excluding Major Holidays
We look forward to hearing from you.
Written by a customer while visiting Philips Home Appliances
Posted by: Jordynnspapa
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This automatic expresso machine does it all and is even easier to clean.
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Posted by: Juliiiaaa
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] If you drink high volumes of coffee, don't purchase this. The grinder for beans broke after 2 months. The warranty covered the fix, which broke again the day we received it back.
Response from Philips Home AppliancesBy Philips Consumer Care, July 28, 2022
Hi Julia,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Saeco Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your Saeco product handy so that we can better assist you.
1-800-933-7876
Monday -Friday 8:00 AM -8:00 PM EST
Excluding Major Holidays
We look forward to hearing from you.
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Saeco Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your Saeco product handy so that we can better assist you.
1-800-933-7876
Monday -Friday 8:00 AM -8:00 PM EST
Excluding Major Holidays
We look forward to hearing from you.
Written by a customer while visiting Philips Home Appliances
Posted by: Valia I.
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very easy to use, love my morning lattes and macchiatos! The freshly ground coffee aroma in the house is the best.
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Posted by: Stonemill
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] We love the machine - it takes a minute to get to know how it operates but if you read through the instructions you’re good to go … we have different tastes in coffee here and everyone is happy. Even the pew forums works well.
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Customer Rating
2
Basic Coffee Machine
on July 19, 2022
Posted by: sabz411
Gender:Female
The machine looks beautiful but the coffee was watered down and did not make a good cup. I was disappointed in the performance of this higher end machine. The milk froth was great, but the overall drinks were nothing special.
No, I would not recommend this to a friend.
Response from Philips Home AppliancesBy Philips Consumer Care, July 20, 2022
Hi,
We’d like to thank you for taking the time to write us a review. We appreciate the compliment on the design and it’s frothing abilities. It’s unfortunate to hear that the coffee quality itself isn’t what you expected. Allow us to share some troubleshooting tips that might solve the watery coffee issue.
Firstly, after purchasing it’s required to brew at least 5 cups of coffee off the bat. After this, there could be a number of things that may influence the quality. For example, a dirty brew group or a clogged coffee funnel. The grinder settings also influence the taste of the coffee. When the coffee beans are too fine, they might not absorb the water correctly, resulting in more water getting through to the cup. Lastly, the machine settings can be adjusted to get a stronger brew as well: To increase the strength, choose the highest aroma setting, set the grinder to a finer grind and select medium cup volume.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
We’d like to thank you for taking the time to write us a review. We appreciate the compliment on the design and it’s frothing abilities. It’s unfortunate to hear that the coffee quality itself isn’t what you expected. Allow us to share some troubleshooting tips that might solve the watery coffee issue.
Firstly, after purchasing it’s required to brew at least 5 cups of coffee off the bat. After this, there could be a number of things that may influence the quality. For example, a dirty brew group or a clogged coffee funnel. The grinder settings also influence the taste of the coffee. When the coffee beans are too fine, they might not absorb the water correctly, resulting in more water getting through to the cup. Lastly, the machine settings can be adjusted to get a stronger brew as well: To increase the strength, choose the highest aroma setting, set the grinder to a finer grind and select medium cup volume.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Written by a customer while visiting Philips Home Appliances