Customer reviews from Philips Home Appliances
Philips - Espresso Machine Descaler - Blue
Average customer rating
4.5
(462 Reviews)
Rating breakdown 462 reviews
5 Stars
322
4 Stars
87
3 Stars
23
2 Stars
11
1 Star
19
92%of customers recommend this product.
(
391 out of
425)
Customer Reviews for Philips - Espresso Machine Descaler - Blue
Customer Rating
4
Good product when working
on October 15, 2022
Posted by: PortlandfromHawaii
Gender:Female
We had to wait one month after we sent back our lattego 3200 series that wasn’t working. They sent us the latest version of the 3241 but we immediately noticed the Americano button was switched with an iced coffee option. Not sure how we feel about that as we really liked the Americano the prior machine made. Also this new machine only allows us to dispense 8 ounces maximum at a time. The prior one did 12 ounces.
Let’s pray this one doesn’t stop working like the first one! Otherwise coffee convenience and taste is great!
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Posted by: Helen2
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Compact superautomatic machine purchased as replacement for larger, more complicated Jura that broke down every few years. Pre-programmed drinks offer slightly less flexibility, but well-chosen options. Frother attachment is excellent! I love being able to brew a cappucino by pressing one button, then rinsing the milk container while the coffee brews. Double quantity of coffee requires two separate brewings (one button; you get used to it). It looks as if machine can be serviced locally if needed.
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Posted by: RoChicago
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It’s a decent machine, can’t complain about the coffee it dispenses but the maintenance effort is A LOT.
You’ll have to google every single thing - when to put powdered coffee - it just dumps it if you put it when the machine is off.
Not to mention the expense of coffee oil remover and the water filters. It’s a recurring cost on top of the money you invest in the machine. Also, quality beans aren’t cheap either.
Also, it has to be cleaned every week. I had fungus thriving inside my machine on top of wet coffee powder that was stuck.
Cons:
1. Doesn’t dispense only hot milk or milk without froth.
2. Expensive maintenance.
3. Needs cleaning every week.
No, I would not recommend this to a friend.
Response from Philips Home AppliancesBy Philips Consumer Care, October 19, 2022
Hi, Rohit. Thanks for sharing your feedback with us. We are sorry to hear that the maintenance of the espresso machine is more effort than expected. We’d like to try our best to improve, and would like to thank you for taking the time to share your experience and valuable feedback with us. If you have any questions or queries about our products, we love to help you out in any way we can. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can reach out to us via the contact page on our website here:
https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=HOUSEHOLD_PRODUCTS_GR%2BCOFFEEMAKERS_AND_KETTLES_CA
Our colleagues will then try their best to help you further.
Hope you have a good day!
https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=HOUSEHOLD_PRODUCTS_GR%2BCOFFEEMAKERS_AND_KETTLES_CA
Our colleagues will then try their best to help you further.
Hope you have a good day!
Written by a customer while visiting Philips Home Appliances
Customer Rating
1
Do not use Dark Roast beans from Starbucks
on October 11, 2022
Posted by: Johnny Espesso
Honestly, this machine was very inexpensive. That’s a good thing. But any fully automatic espresso machine worth its salt, MUST be capable of using a Dark Roast bean! Do not buy this if you want a European espresso experience.
The grinder they use simply ground the beans into powder, thus, not producing ANY grounds. That’s when you get watery pucks, or in my case, no pucks! We were drinking our grounded powdered coffee. I went through more than 80 espressos to determine that a Jura was the only machine that truly makes real dark roast espresso.
No, I would not recommend this to a friend.
Response from Philips Home AppliancesBy Philips Consumer Care, October 14, 2022
Hi, Johnny. Thanks for sharing your feedback with us. We are sorry to hear you are having trouble with the grind settings of your espresso machine. The espresso machine has 12 adjustable grind settings, ranging from powder to coarse grounded. If you would still like some assistance with your machine, you can reach out to us through Social Media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare).
Our colleagues will then try their best to help you further.
Our colleagues will then try their best to help you further.
Written by a customer while visiting Philips Home Appliances
Posted by: Liveweddingartist
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] As a family making espressos every morning we like the ease of this machine and how automated it is!
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Posted by: BrooklynBoy
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] There are many coffee makers available. However, the Series 3200 offers a larger selection of coffee options. The automatic cleaning system prior to and after the coffee is made is a hugh plus.
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Posted by: mamatested
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very happy with this machine, the coffee is great and very smooth. The lattes/cappucinos are good as well, with a good milk ratio and froth as long as you use appropriate milk. There are 2 features that I wish it included: it does not alert when beans are low in the hopper (but informs about water, and when to empty the grounds). I also wish it could do only steamed milk (no coffee).
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Posted by: ZQ5-
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] We love the ease on convenience of this machine. We have used it for 3 weeks now and love that we can make our own quality cappuccino and espresso from home at the touch of a button!!!
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances