[This review was collected as part of a promotion.] The machine is a bit expensive but if you realize how much you spend on coffee on coffee shops. This machine is cheaper on the long run. The coffee is exquisit and the maintenance is a briss.
[This review was collected as part of a promotion.] We love our Philips 3200. It works well every time, and the manual controls allows us to make the perfect drink each time we use it. It has been easy to maintain so far. We are coming up to our 500 cup schedule so we will be getting ready to perform it's lubrication action. We appreciate the amount of help we received for the machine and we a glad we purchased a Philips brand product.
[This review was collected as part of a promotion.] I have had my 3200 for a few months now and it is working great. No problems at all. Setup was easy. Coffee, lattes Capps and americanos all taste great. Cleaning the unit has been easy. Usually have two double americanos in the morning and maybe a latte or a cappuccino in the afternoon.
[This review was collected as part of a promotion.] After one cleaning,the grinder stopped grinding beans.
No, I would not recommend this to a friend.
Response from Philips Home AppliancesBy The Philips Home Living Team, January 25, 2024
Hi,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it.
At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your Philips product handy so that we can better assist you.
1-833-737-1212 Monday -Friday 9:00 AM -6:00 PM EST Excluding Major Holidays
[This review was collected as part of a promotion.] The machine keeps having me put water in when it is not even half way down, and sometimes will work once after I fill it and then the water light is on again.
The water container itself tries to separate at the top after I fill it so I almost drop it. I can't fit a tall mug under it even with the spout slide all the way up.
I have almost made a mess with the milk as there isn't a lot of space to position the cup especially if it is a large round mug for the feather spout to sit correctly over the cup.
You can't froth or steam cream, only half and half or lighter consistency.
I would recommend this to a friend!
Response from Philips Home AppliancesBy The Philips Home Living Team, January 25, 2024
Hi Jules,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it.
At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your Philips product handy so that we can better assist you.
1-833-737-1212 Monday -Friday 9:00 AM -6:00 PM EST Excluding Major Holidays
[This review was collected as part of a promotion.] I returned this after two days. The coffee was weak, took a long time for one cup, and the size could not be adjusted without diluting the strength. I was so excited to receive this and extremely disappointed when I used it. I would not recommend.
No, I would not recommend this to a friend.
Response from Philips Home AppliancesBy The Philips Home Living Team, January 25, 2024
Hi,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it.
At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your Philips product handy so that we can better assist you.
1-833-737-1212 Monday -Friday 9:00 AM -6:00 PM EST Excluding Major Holidays