Customer reviews from brother-usa.com
Brother - HL-L8360CDW Wireless Color Laser Printer - Gray
Average customer rating
4.3
(239 Reviews)
Rating breakdown 239 reviews
5 Stars
141
4 Stars
56
3 Stars
18
2 Stars
13
1 Star
11
85%of customers recommend this product.
(
97 out of
114)
Customer Reviews for Brother - HL-L8360CDW Wireless Color Laser Printer - Gray
Customer Rating
3
Slow printing and very basic software
on December 16, 2022
Posted by: Jessica
from Wheat Ridge, CO
Super slow printing. And the software is terribly basic and outdated. For what we paid we were expecting more.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, December 20, 2022
We understand you're experiencing slow printing issues with your Brother HLL8360CDW machine. We'd like to help. Below is a FAQ that may help you with this issue:
https://help.brother-usa.com/app/answers/detail/a_id/144352
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
https://help.brother-usa.com/app/answers/detail/a_id/144352
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
4
Very good printer
on December 10, 2022
Posted by: Tanya
from Montréal, Québec
This printer is used in our home office and is used for work and school. The prints are of very good quality, black and colour. My only complaint is that it is quite big.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Sad and frustrated
on November 21, 2022
Posted by: Small firm usert
from Washington state
Did not set up properly and tech was online for a long time with out resolving the issue. wont print
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, November 21, 2022
We understand you're experiencing printing issues with your Brother HLL8360CDW machine. We'd like to help. Please contact our Customer Service department and we will work with you to resolve this issue. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Very Unhappy
on November 17, 2022
Posted by: Gldsooner
from Sioux Falls, SD
When installed wireless the delay from selecting print to waking up the printer was minutes and then more minutes to actually print. I had to go with a wired network setup so I can only use it with two computers and no mobile devices. The 15 year old color laser this replaced was many times better at printing color images.
Response from brother-usa.comBy Brother Customer Service, November 18, 2022
We are sorry to hear that your Brother HL-L8360CDW is printing slow and you are unable to print wireless. Below are FAQ answers that may improve the print speed and connecting the machine wireless:
https://help.brother-usa.com/app/answers/detail/a_id/144352
https://help.brother-usa.com/app/answers/detail/a_id/142926
If you continue to have issues, our Brother Customer Support Team is available to assist you direct, we can also assist you with the print quality: www.brother-usa.com/brother-support
https://help.brother-usa.com/app/answers/detail/a_id/144352
https://help.brother-usa.com/app/answers/detail/a_id/142926
If you continue to have issues, our Brother Customer Support Team is available to assist you direct, we can also assist you with the print quality: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Look no further
on November 16, 2022
Posted by: Jack Dempsey
from Vancouver Canada
Works as advertised I have had no problems just like my other Brother products!
Written by a customer while visiting brother-usa.com
Customer Rating
2
Not Business Quality
on November 14, 2022
Posted by: Amber
from Signal Hill California
We purchased this printer to print presentations for potential clients. Color quality has no depth and the colors are kind of dull. The graphics are not represented well when printed. We have buyers remorse and wish we would have returned the printer.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, November 14, 2022
We understand you're experiencing printing issues with your Brother HLL8360CDW machine. We'd like to help. Below is a FAQ that may help you with this issue:
https://help.brother-usa.com/app/answers/detail/a_id/143877
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
https://help.brother-usa.com/app/answers/detail/a_id/143877
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Good printer
on November 8, 2022
Posted by: Lisa
from Willamina, OR
Good quality printing and speed. Two sided works well. Easy to set up.
Written by a customer while visiting brother-usa.com
Customer Rating
4
My work horse
on November 6, 2022
Posted by: African Community Project
from Victoria, Canada
My new Brother replaces a Xerox and I am very happy with the results. It is a little slower but makes up for it in many ways.
Written by a customer while visiting brother-usa.com