Customer reviews from brother-usa.com
Brother - HL-L8360CDW Wireless Color Laser Printer - Gray
Average customer rating
4.3
(239 Reviews)
Rating breakdown 239 reviews
5 Stars
141
4 Stars
56
3 Stars
18
2 Stars
13
1 Star
11
85%of customers recommend this product.
(
97 out of
114)
Customer Reviews for Brother - HL-L8360CDW Wireless Color Laser Printer - Gray
Customer Rating
4
Great Printer
on May 15, 2025
Posted by: Litze
from Gibsons, BC, Canada
Great printer. Good quality output. I have had to hardwire the printer to my laptop as I kept loosing the connection with wifi. It is slow to start the first print but that was expected as it says so in the description. It is quite large so it takes up quite a bit of room on my desk. I am very happy with it's performance overall. I would recommend it.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Disappointing
on April 9, 2025
Posted by: Disappointed
Highly disappointed. This is probably my 4th Brother printer. They have always been amazing. This one not so much.
Response from brother-usa.comBy Brother Customer Service, July 30, 2025
Thanks for taking the time to review your experience with the Brother HLL8360CDW. We appreciate your feedback. I’m sorry to hear that you are having issues with the Brother HLL8360CDW. I sincerely apologize for any inconvenience this issue may have caused you. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support/HLL8360CDW
Written by a customer while visiting brother-usa.com
Customer Rating
5
Affordable price and quality in this printer
on March 31, 2025
Posted by: Angi
This laser printer is what I needed for my small business. It handles any job at an affordable price. The print is clear and it prints on thick paper.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Average
on March 22, 2025
Posted by: Wjdav43
from Boston ma
Average color quality of prints …black and white is good
Response from brother-usa.comBy Brother Customer Service, March 25, 2025
Thanks for taking the time to review your experience with the Brother HLL8360CDW. We appreciate your feedback. I’m sorry to hear that you are not happy with the color print quality on the Brother HLL8360CDW. I sincerely apologize for any inconvenience this issue may have caused you. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support/HLL8360CDW
Written by a customer while visiting brother-usa.com
Customer Rating
2
No ARM support! Poor components.
on December 26, 2024
Posted by: Diane
from Virginia
The machine (and its components) do not appear to be well made. We have a constant issue of getting the (Brother-brand) cartridges to "seed". In addition, it's appalling that there is no ARM support.
Response from brother-usa.comBy Brother Customer Service, December 27, 2024
Thanks for taking the time to review your experience with the Brother HLL8360CDW. We appreciate your feedback. I’m sorry to hear that you are having some issues with the Brother HLL8360CDW. I sincerely apologize for any inconvenience this issue may have caused you. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support/HLL8360CDW
Written by a customer while visiting brother-usa.com
Customer Rating
3
Look for better options
on December 14, 2024
Posted by: Don Tran
from Irvine, CA
The printer does not work properly at all times. First it was a print image problem (after 2 updates and 5 calibration) it works better. After 500 pages; the problem is back. WiFi printing works but requires printer reset after 2 weeks. When it works properly; it’s awesome but sadly it’s inconsistent at that.
Response from brother-usa.comBy Brother Customer Service, December 16, 2024
Thanks for taking the time to review your experience with the Brother HLL8360CDW. We appreciate your feedback. I’m sorry to hear that you are having some issues with the Brother HLL8360CDW. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/HLL8360CDW
https://www.brother-usa.com/support/HLL8360CDW
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great Printer, Slow Printouts
on September 16, 2024
Posted by: JimR
from Beaufort, SC
This is a high-quality printer that produces very clear printouts. However, it does take up to 30 seconds to print one page and since this is in an oil change shop, makes the customer wait each time they want their receipt printed. Other than the slow printing time, it's a great printer so far.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great printer - nice quality overall.
on June 2, 2024
Posted by: RutabagaSue
from Wantage, NJ
Love this printer. I needed to replace a 20+ year old Xerox Phaser and researched the L8360CDW and it has truly been a great choice. I like the quality of the printing, the use of the manual feed tray for labels and the dual sided printing when needed. I am probably going to buy a second one for home use as this one is in the office.
Written by a customer while visiting brother-usa.com