Set up was a pain, but it eventually worked after speaking with Brother support 3 times. I chose this printer for alignment accuracy and I give that a 80/100 print quality is good again, 80/100
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, May 8, 2023
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Do not buy thi product. The printer takes 30 minutes to print.. Hooking it up is a nightmare. I have unintalled and reinstalled several times. Called Brother now this printer is out of warranty.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, April 24, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having some issues with your Brother HLL8360CDW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
We would like to hear more details to be able to better assist you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support
Many Years-Many-Products A TRULY OUTSTANDING BRAND
on April 13, 2023
Posted by: Don USMC Retired
from Las Vegas
We have 4 ACTIVE Brother Printers as well as 3 prior units. Wouldn't consider any other brand. Quality is always BEYOND EXPECTATIONS. Not a single one of our 7 Brother printers -- and they run the gamut from inexpensive to top of the line -- has failed us for any reason through these past many years. Expendables are reasonably priced, readily available and shipped quickly; moreover, and unlike competitors, generic inks are both compatible and available when immediate needs must be met.
Because our MANY Brother products are superbly designed, we have Never had the need to contact customer support. So, while I cannot speak to support, I can attest to the fantastic quality not just of our printers, but also our sewing machines, sergers, and other Brand items in our household and business operations.