Customer reviews from brother-usa.com
Brother - HL-L8360CDW Wireless Color Laser Printer - Gray
Average customer rating
4.3
(239 Reviews)
Rating breakdown 239 reviews
5 Stars
141
4 Stars
56
3 Stars
18
2 Stars
13
1 Star
11
85%of customers recommend this product.
(
97 out of
114)
Customer Reviews for Brother - HL-L8360CDW Wireless Color Laser Printer - Gray
Customer Rating
4
Great Printer But...
on March 20, 2020
Posted by: Carolla
from SoCal
REallly good quality printing, however, it almost always says it's offline and we can't get it to print. We have to physically go up to the printer, press the home button, and fool around with it until it will finally print. This is getting annoying, I would like a fix for this.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Useless for envelopes
on January 8, 2020
Posted by: TBradySF
from CA
Fine for standard document printing, color capabilities are good and as long as you're feeding from the internal tray all is well. The manual feed tray is VERY low-capacity and jams frequently, making mail merge operations a bit dicey. The biggest issue I've had, though, is printing envelopes: the printer simply runs too hot to print more than a few envelopes at a time. More than that, and the heat as the envelopes pass over the drum gets high enough to pre-seal all of them. I've had to reprint far too many large-batch envelope merges split into tiny batches, after throwing away hundreds of gummed-shut envelopes.
Overall, if you're mostly printing on standard letter size multipurpose paper (or even letterhead, for the most part), it's fine. But potential buyers in an office environment should be aware that this model is more or less completely useless for doing any in-house mail operations because of the envelope issue.
No, I would not recommend this to a friend.
Response from brother-usa.comBy Brother , Csutomer Service , January 28, 2020
Hi, We understand you are experiencing an issue with printing envelopes. The recommended envelopes is 10 envelopes up to 10 mm (0.4 in.) thick. I have included a video on how to print and load envelopes: https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hll8360cdw_us_eu_as&faqid=faq00003097_022
If the machine is sealing the envelopes due to heat of the machine, please contact our customer support team: https://www.brother-usa.com/contact-us
If the machine is sealing the envelopes due to heat of the machine, please contact our customer support team: https://www.brother-usa.com/contact-us
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great features. Good price
on December 12, 2019
Posted by: Chicago Andhra
from Chicago, IL USA
It is doing everything it was advertised for. Very happy with the purchase.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Really a great value for the money
on December 9, 2019
Posted by: Michaelka
from Redmond Wa
I just started a new 2 year IT degree. I needed an inexpensive high quality printer for classes. Getting a great printer for a reasonable price was the key. I was actually surprised to see how much this printer offers for the money.
I have had the printer for 3 month and have run about 2000 sheets with full color text and images on about 25% of the output. so far the images have been quite good. Our second printer is a HP PageWide Pro 477 dn. Typically the injkets do a slightly better printout with color images, but the Brother Laser does a far better job on printed material.
I think I made a good choice so far with this printer.
I have had the printer for 3 month and have run about 2000 sheets with full color text and images on about 25% of the output. so far the images have been quite good. Our second printer is a HP PageWide Pro 477 dn. Typically the injkets do a slightly better printout with color images, but the Brother Laser does a far better job on printed material.
I think I made a good choice so far with this printer.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great small office machine
on October 7, 2019
Posted by: Birdlady
from Frederick, MD
The color printer works well. I'm in a small home office and it is perfect for my needs. It is used mostly for the color and duplex printing, but not as the main printer, s
o usage is not as high as if it were the sole printer, but no doubt it would work well if it were.
o usage is not as high as if it were the sole printer, but no doubt it would work well if it were.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great Printer with Speed and features
on September 28, 2019
Posted by: Curtflirt2
from New York, NY
I got this printer a few months ago for a pretty good deal somewhere else and it's been nothing but great so far. the wireless has been great so far and the printing results have been great as well. Now the only thing with it is that at first when you are trying to hook up the Wireless, it's a bit of a hassle, a REAL HASSLE ACTUALLY but when you finally get it going, it's good. I would recommend this printer to anyone interested in a Wireless Laser Printer.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Fast and easy color printing.
on September 8, 2019
Posted by: TimG
from Gaithersburg, MD
The HL-L8360CDW works as advertised. Very professional looking output. The printing works fast for a color printer. Can easily handle the output I need.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Easy Peasy
on August 14, 2019
Posted by: Freestyle
from Manchester, Ohio
Very easy to set-up and to use. Color is accurate and it produces pages quickly. I had no problems with networking. I've had no problems with jams or paper feeding, even using the manual tray. I'm very happy so far.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com