Customer reviews from whirlpool.com
Whirlpool - SideKicks 17.7 Cu. Ft. Frost-Free Upright Freezer - Monochromatic Stainless Steel
Average customer rating
3.9
(157 Reviews)
Rating breakdown 157 reviews
5 Stars
84
4 Stars
30
3 Stars
12
2 Stars
11
1 Star
20
76%of customers recommend this product.
(
103 out of
136)
Customer Reviews for Whirlpool - SideKicks 17.7 Cu. Ft. Frost-Free Upright Freezer - Monochromatic Stainless Steel
Customer Rating
2
Poor quality, poor salesmanship
on March 17, 2024
Posted by: Unhappy customer
[This review was collected as part of a promotion.] Initially purchased in August 2023, defective as ice maker wire harness buried behind rear panel, replacement 4 months later also defective, final replacement will not connect to recommended ice maker which I purchased, after almost 8 months and several trips to the store and 12 phone calls, I was told the freezer was not built for an ice maker, this is after I had spent quite a bit of money and time building the surrounding cabinets to fit. I am now stuck with a freezer without an ice maker. Keep in mind this was sold as advertised with the ability to hook up to an ice maker.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 19, 2024
We manufacture several different models with various features and accessory designs in trying to provide appliances that not only meet increasing government restrictions on energy usage but will be versatile in meeting the needs of most users while still providing the best performance in the industry. We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern may have caused you.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love the look and frost free
on March 11, 2024
Posted by: Smitty
[This review was collected as part of a promotion.] I bought the freezer back in January and really do like it. It not only is an attractive unit, but I enjoy the fact that it is frost free. It is way better than my previous freezer that I had to defrost.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Sidekicks
on February 18, 2024
Posted by: Laura
from Illinois
[This review was collected as part of a promotion.] I purchased this freezer only because my refridgerator went out and the new model didn't match my old. So, this was a cost I wasn't planning on. I also had to get this model due to the space in my kitchen. I was not impressed by the reviews and hope that things have improved on the newer models. Too new to rate.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Wonderful product
on October 29, 2023
Posted by: Din3
[This review was collected as part of a promotion.] We purchased the new standalone freezer two weeks ago and have been quite satisfied with how it’s been operating. It’s very attractive and matches the refrigerator beautifully.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
I do not recommend this freezer
on October 15, 2023
Posted by: Oksana
from Toronto, ON
Within a year of purchasing this freezer it started to act-up. The freezer became noisy and the temperature would fluctuate. After a few months, the freezer died and we lost all of our frozen food. Very disappointed. I would not recommend this freezer.
No, I would not recommend this to a friend.
Response from whirlpool.comBy CA SOCIAL CARE, October 16, 2023
Hello, Oksana! We are terribly sorry to hear about your Whirlpool Freezer. We want to be a brand you can count on! We would love to look into this for you. Kindly send us an e-mail at Canadasocial@Whirlpool.com with your model and serial number, your phone number, and your review ID (274513594). We look forward to hearing from you! -Justine
Written by a customer while visiting whirlpool.com
Customer Rating
1
revue of freezer
on September 21, 2023
Posted by: Fran
from Goshen, Ohio
[This review was collected as part of a promotion.] I loved it until today. when i opened it most of the food had thawed. will be calling service tomorrow.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 25, 2023
Thank you for sharing your insights with us, Fran. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 399439.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
We are pleased with the performance so far
on September 19, 2023
Posted by: Senator
from Hemingway South Carolina
[This review was collected as part of a promotion.] Still trying to familiarize ourself with the appliances
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Plenty of room. Looks great
on September 7, 2023
Posted by: RLEC
from Tampa, FL
[This review was collected as part of a promotion.] I previously had the Whirlpool Freezer side-kick for over 19 years. Never once did it need service. However it Finally shut down 2 weeks before the start of a kitchen remodel. Needless to say, I replaced my Freezer and Refrigerator side/kicks with new ones. Very pleased with their look, utility and price.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com