Customer reviews from whirlpool.com
Whirlpool - SideKicks 17.7 Cu. Ft. Frost-Free Upright Freezer - Monochromatic Stainless Steel
Average customer rating
3.9
(156 Reviews)
Rating breakdown 156 reviews
5 Stars
84
4 Stars
29
3 Stars
12
2 Stars
11
1 Star
20
76%of customers recommend this product.
(
102 out of
135)
Customer Reviews for Whirlpool - SideKicks 17.7 Cu. Ft. Frost-Free Upright Freezer - Monochromatic Stainless Steel
Customer Rating
4
on July 29, 2024
Posted by: bmilton
from roswell ga
[This review was collected as part of a promotion.] Freezer & ice maker working fine, would have been less stress to offer as one
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Prefer the older 2004 models
on July 7, 2024
Posted by: TAH48
Disappointed in the modifications to both 30" Sidekick freezer and fridge vs the older model from 2004 or there about. The older model was well made with split adjustable shelves almost the length of the door for both freezer and fridge. Love the glass shelves and the fact that this still has the split adjustable sheves, but there are fewer. That flat wire box holder at the bottom of the freezer door is not useful to us yet because we are not a frozen pizza family. Have to figure out another use. This product was far superior to others in the same size range before in design and reliability and is now average with poor ratings for reliability. Hope Whirlpool will listen to your former customers.
Written by a customer while visiting whirlpool.com
Customer Rating
1
New Freezer never froze and we lost food
on June 27, 2024
Posted by: aaneal1970
from Oregon
[This review was collected as part of a promotion.] Ordered freezer arrived after 4 weeks of waiting and never froze. We lost a freezer full of food with no warranty for lost food unless we purchased the extended warranty. IT WAS A BRAND NEW FREEZER JUST INSTALLED AND IT NEVER WORKED! Numerous phone calls to Whirlpool resulted in no a loop hole of only being able to get an extended warranty extension and then I was told to contact the seller that sold me the warranty. Had to wait another 2 weeks to get another replacement freezer and fortunately it works fine.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, June 27, 2024
Hello . We are constantly working to improve our appliances and our service, and it is only through feedback from customers like you that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. We know that can be disheartening; especially when you have just purchased a new and you have high expectations for it. We’re sorry that we are not meeting/delivering these expectations.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Perfect Fit For Older Home Replacement
on June 25, 2024
Posted by: Illinoisdave
[This review was collected as part of a promotion.] The freezer fit in our old space perfectly. What we didn’t care about was the fact that in today’s day and age the stainless steel should be finger print resistant. Also, the add on ice maker is something most people would want and should be included in the factory shipped unit.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Still waiting for a repair technician
on April 23, 2024
Posted by: Bobby
[This review was collected as part of a promotion.] I bought this freezer a month ago... and it was on backorder. So, I waited a month for delivery. On day 1 we heard a humming and buzzing noise from the unit once it was plugged in. We figured it was just warming up and would quiet itself down after the unit was chilled. Nope. It's been perpetually getting louder with each passing day and we're still waiting for the service technician to arrive. The earliest appointment they had was a week out from the request date. And it's at the point where I plugged my old freezer back in because I'm fearful this one will fail soon.
If you read that last sentence, you'll notice I kept my old freezer. I only replaced the old, working, 100% functional Whirlpool freezer because the company decided to redesign these built-in units with new door handles... which are larger, mounted higher, and shaped differently. So my fridge/freezer pair no longer match! They could have easily created a new door handle shape that fit the old location and I would have only been forced to upgrade my freezer door handle when the original fridge died. But nope, they wanted to force me into buying both units again.
Which has caused Whirlpool to lose any repeat business from me. Your short-sightedness is astounding... and why would you send me a link to create a review when you know my new unit is not functioning normally? Your business practices seem to need some revamping.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 24, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 524039.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
good freezer
on April 10, 2024
Posted by: Toby77
from south Brunswick New Jersey
[This review was collected as part of a promotion.] the first freezer we got was non functional! the second one is working extremely well.
this replaces a sidekick all freezer we bought 14 years ago!
this replaces a sidekick all freezer we bought 14 years ago!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
JUST DON'T!
on March 17, 2024
Posted by: Mary
[This review was collected as part of a promotion.] Do not buy this!
Very overpriced, cheap materials.
Very overpriced, cheap materials.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 20, 2024
We manufacture several different models with various features and accessory designs in trying to provide appliances that not only meet increasing government restrictions on energy usage but will be versatile in meeting the needs of most users while still providing the best performance in the industry. We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern may have caused you.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Poor quality, poor salesmanship
on March 17, 2024
Posted by: Unhappy customer
[This review was collected as part of a promotion.] Initially purchased in August 2023, defective as ice maker wire harness buried behind rear panel, replacement 4 months later also defective, final replacement will not connect to recommended ice maker which I purchased, after almost 8 months and several trips to the store and 12 phone calls, I was told the freezer was not built for an ice maker, this is after I had spent quite a bit of money and time building the surrounding cabinets to fit. I am now stuck with a freezer without an ice maker. Keep in mind this was sold as advertised with the ability to hook up to an ice maker.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 19, 2024
We manufacture several different models with various features and accessory designs in trying to provide appliances that not only meet increasing government restrictions on energy usage but will be versatile in meeting the needs of most users while still providing the best performance in the industry. We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern may have caused you.
Written by a customer while visiting whirlpool.com