Customer reviews from whirlpool.com
Whirlpool - SideKicks 17.7 Cu. Ft. Frost-Free Upright Freezer - Monochromatic Stainless Steel
Average customer rating
3.9
(156 Reviews)
Rating breakdown 156 reviews
5 Stars
84
4 Stars
29
3 Stars
12
2 Stars
11
1 Star
20
76%of customers recommend this product.
(
102 out of
135)
Customer Reviews for Whirlpool - SideKicks 17.7 Cu. Ft. Frost-Free Upright Freezer - Monochromatic Stainless Steel
Customer Rating
2
Stopped freezing after 2 years
on January 28, 2025
Posted by: horizon10
from Ottawa, ON
It was good while it lasted. We had this freezer for 2 years and it stopped being able to keep temperature. We have waited a year and half for the replacement part but it has still not become available from being on back order.
No, I would not recommend this to a friend.
Response from whirlpool.comBy CA Social Care, February 25, 2025
Hello! We are so sorry we have let you down. Whirlpool takes pride in our products and service, and we are so sorry we did not meet those expectations. We would love to look into this for you! Kindly e-mail us at CanadaSocial@Whirlpool.com with your model and serial number, phone number, and case # 287865524. We look forward to hearing from you! -Alisha
Written by a customer while visiting whirlpool.com
Customer Rating
4
Quite upright freezer
on December 24, 2024
Posted by: Shadow rider
from New York
[This review was collected as part of a promotion.] I have had this installed for about 3 weeks and so far has worked well. Very quite and keeps its temperature within a couple of degrees of where its supposed to be. Like the glass shelves as nothing can fall through, baskets for larger items and door shelfs. One beef I have with this freezer is that for the price it could have come with a digital temp. readout.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Dissatisfied
on October 29, 2024
Posted by: Brad 24
from North Branch, Minnesota
[This review was collected as part of a promotion.] It is noisy and chunks when it shuts off. It's concerning
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 31, 2024
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your SideKicks® All-Freezer. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Freezer model/serial number, and reference Case # 614996.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Nice Design
on September 20, 2024
Posted by: Michael in Fairfax
[This review was collected as part of a promotion.] Well designed freezer tower with stainless front. Roomy. Great combination of shelves and baskets.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Ice Maker Disaster
on August 29, 2024
Posted by: clyder17
from Algonquin, IL
[This review was collected as part of a promotion.] I purchased this freezer as part of a kitchen remodel project that included a refrigerator, range, microwave and dishwasher - all Whirlpool products. Due an error on the part of Grand Appliance, the ice maker for the freezer was not installed at the factory. When it was finally installed it did not work properly and is scheduled for replacement "some time in September". The unit was delivered along with all the other appliances on the 29th of July and still no ice maker replacement. As you can see from the picture, the ice maker is half full of frozen water. I am very disappointed in Whirlpool.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 30, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 585842.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
on August 20, 2024
Posted by: Anonymous
from Cda, idaho
[This review was collected as part of a promotion.] Purchased, 5/29/2023.final dil on 8/7204. Ice maker doesn’t work . And still doesn’t. Waiting on a replaxement
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 21, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 581858.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
on August 10, 2024
Posted by: BFBurton
[This review was collected as part of a promotion.] I also purchased matching refrigerator and have no warranty papers on it? Can you send me something or reach out to Anthony’s Tv and Appliances in Midwest City Oklahoma and see why I did not receive any paperwork on it?
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 12, 2024
Hello,
Thank you for your review. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #576532.
For your convenience, we have included links to the Warranty page, Owners Manual, and the Quick Reference Sheet: https://www.whirlpool.com/content/dam/global/documents/202105/warranty-w11349440-reva.pdf
https://www.whirlpool.com/content/dam/global/documents/202105/owners-manual-w11507042-revb.pdf
https://www.whirlpool.com/content/dam/global/documents/202103/quick-reference-sheet-w11514945-reva.pdf
We hope you find this information helpful.
Marie Q
Thank you for your review. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #576532.
For your convenience, we have included links to the Warranty page, Owners Manual, and the Quick Reference Sheet: https://www.whirlpool.com/content/dam/global/documents/202105/warranty-w11349440-reva.pdf
https://www.whirlpool.com/content/dam/global/documents/202105/owners-manual-w11507042-revb.pdf
https://www.whirlpool.com/content/dam/global/documents/202103/quick-reference-sheet-w11514945-reva.pdf
We hope you find this information helpful.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Freezer
on August 8, 2024
Posted by: mpc123
from Lake Arrowhead, CA
[This review was collected as part of a promotion.] Very nice capacity and appearance - we had the older model for 20 years and expect the same reliability from this one.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com