Customer reviews from whirlpool.com
Whirlpool - SideKicks 17.7 Cu. Ft. Frost-Free Upright Freezer - Monochromatic Stainless Steel
Average customer rating
4
(135 Reviews)
Rating breakdown 135 reviews
5 Stars
74
4 Stars
26
3 Stars
10
2 Stars
10
1 Star
15
79%of customers recommend this product.
(
98 out of
124)
Customer Reviews for Whirlpool - SideKicks 17.7 Cu. Ft. Frost-Free Upright Freezer - Monochromatic Stainless Steel
Customer Rating
2
Ice Maker Disaster
on August 29, 2024
Posted by: clyder17
from Algonquin, IL
[This review was collected as part of a promotion.] I purchased this freezer as part of a kitchen remodel project that included a refrigerator, range, microwave and dishwasher - all Whirlpool products. Due an error on the part of Grand Appliance, the ice maker for the freezer was not installed at the factory. When it was finally installed it did not work properly and is scheduled for replacement "some time in September". The unit was delivered along with all the other appliances on the 29th of July and still no ice maker replacement. As you can see from the picture, the ice maker is half full of frozen water. I am very disappointed in Whirlpool.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 30, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 585842.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Nice Design
on September 20, 2024
Posted by: Michael in Fairfax
[This review was collected as part of a promotion.] Well designed freezer tower with stainless front. Roomy. Great combination of shelves and baskets.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not very pleased.
on June 20, 2017
Posted by: Anonymous
from Pembroke NC
My wife and I recently bought a house and purchased the refrigerator and freezer sidekick combo. Within the first year the refrigerator had to be repaired 2x. Here we are now at year 2.5 and my freezer has now stopped working and the part needed to repair it is discontinued. Luckily a few months back I purchased an extended warranty because the insurance company called me last week to let me know that I am being given about half the value of my freezer back and that I am going to need to purchase a new freezer. We have been very displeased with the Whirlpool sidekicks that we purchased 2.5 years ago to say the least.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Family of Chefs
on February 14, 2017
Posted by: Anonymous
from Delaware
[This review was collected as part of a promotion.] It keeps thing cold and looks nice. It fits in my custom designed kitchen. It replaced a previous Whirlpool that leaked constantly and continually had a large amount of ice accumulating below the bottom rack. Nothing else fit in the kitchen without paying thousands to have cabinets and counter redesigned to fit new appliance. The new configuration is NOT good. Fewer shelves on the door. I liked the shelves to hold butter, boxes and plastic containers of vegetables. You added a bin and removed a shelf. Bins are terrible. I am constantly shuffling things to find what I want. I like things neat and stacked not thrown in bins. We are a family of chefs (graduated from culinary school) .
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Awesome pair
on July 24, 2018
Posted by: Baddog
from Ottawa
Gender:Female
[This review was collected as part of a promotion.] I bought the Whirlpool Sidekicks Freezer in 2003 along with its partner fridge and have now just bought my new set of Freezer/Refrigerator. The freezer was still going strong - I gave to a friend. Love the shelving distribution,
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Rather new
on February 18, 2022
Posted by: Ricardo
from Texas
[This review was collected as part of a promotion.] We bought the freezer a few months ago and had it installed a few weeks ago. So we have only been using it a few weeks. So far we are happy with it, but we can’t really comment on reliability or durability until a few months and years into it. One thing I can ssay is that it did not come with an ice maker, which seemed odd to me since it is a freezer, so we purchased the ice maker separately. We had originally chosen a different side by side manufacturer, but due to chain supply delays it was unavailable, so settled for this one. The one we had chosen, had an ice maker and other nice feature this one does not. We will see how it works for us.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Still Pondering
on March 2, 2023
Posted by: LCDuo
from Spring Hill FL
[This review was collected as part of a promotion.] I'm a little disappointed at the design. Lots of wasted space on the doors compared to my last set of Sidekicks. Also, the Freezer door is uneven with the back top of the freezer, and therefore is uneven with the fridge top. The constant beep in the freezer after the door is open for only a few seconds is annoying, as is the need to reset the freezer. I also don't find the freezer glass shelves as sturday as the last ones. I'm disappointed these only came in stainless. I really liked the white ones. I had to buy these since they were custom built into my cabinetry. Not sure if I would have bought them otherwise. Time will tell how good the performance and warranty turn out to be. I do think the pizza bin in the freezer is a huge waste. And full drawers in the fridge would hold so much more instead of 4 small drawers. Thanks.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Great concept, worked fine, now cheaper quality
on February 14, 2018
Posted by: Corinne
from Walnut Creek, CA
Gender:Female
I loved these 13 years ago when I bought them. Designed my whole kitchen around them. They worked great and stored tons. A much better idea than the high end built ins. Then the fridge went out and had to buy a whole new set. Am sorely disappointed in the new models. Lots of wasted space on the doors for both fridge and freezer. Who needs 4 veg bins?? Super plasticy ice tray for freezer. Would have never bought these again buy have to unless redesign kitchen. These are such a great idea, Whirlpool, why did you ruin them???
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com