Customer reviews from crock-pot.com
Crockpot - Lunch Crock Food Warmer - Black Licorice
Average customer rating
4.7
(2,098 Reviews)
Rating breakdown 2,098 reviews
5 Stars
1,705
4 Stars
262
3 Stars
66
2 Stars
28
1 Star
37
96%of customers recommend this product.
(
1,826 out of
1,905)
Customer Reviews for Crockpot - Lunch Crock Food Warmer - Black Licorice
Customer Rating
4
Not what I expected but great customer service.
on February 24, 2021
Posted by: bh1123
from New York NY
Gender:Female
Frequency of use:Daily
Length of ownership:1 week
I bought this little lunch box recently after having returned to work post covid pause in the city. I was super excited as my coworkers all kept raving about it. However after a few times of use my removable containers is showing signs of rust. I'd recommend this product if it wasn't for I'd love the product.
Update****** Part was replaced by crock pot. Great customer service. Happy with the resolution just hope it doesn't happen again!
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
5
Hot Lunch for Teacher
on February 14, 2021
Posted by: School Librarian
from Chesterfield, Virginia
Gender:Female
Frequency of use:Daily
Length of ownership:1 month
[This review was collected as part of a promotion.] I have used this for several years with exceptional consistency. Teachers don't get much time to eat during the school day and this maximizes my time to eat. This year, especially due to the pandemic, it minimizes cross contamination by preventing the need to use the the staff microwave to heat my food. Sadly, the inner lid slipped through the dishwashing rack and melted into the drying burner. Is there any way to purchase more insert tins and inner lids? I would hate to stop using my beloved baby crockpot because it's missing one piece. Any help would be greatly appreciated!
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
4
Only 1 problem
on February 3, 2021
Posted by: Laina
from Long Island, NY
Gender:Female
Frequency of use:Daily
Length of ownership:1 month
I purchased this item about 15 months ago to keep a dip warm during a potluck party. Fast forward and I had to return to teaching in person in September despite the pandemic. I was not leaving my room to use the communal microwave or enter a room where people are unmasked. This is a life saver. I have hot lunch ready daily. So what is the problem? There should be a way to purchase additional inserts. I would use it more often if I did not have to run the dishwasher daily.
Please please please begin marketing additional inserts!
Please please please begin marketing additional inserts!
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
3
Great Food Warmer But...
on January 31, 2021
Posted by: ceeceebuttons
Gender:Female
I just bought this to warm my lunches while I work. The directions say to use the food lid while warming and don't be alarmed if it pops off during warming. Well, although the heating was efficient and the temperature was perfect, the consumer should be told to remove the lid before heating. Now the lid is too small to get a tight seal. Very disappointed, only used this food warmer once, now the convenience of leaving the entire warmer at work and only bringing the food container back and forth is a moot issue. The directions should be adjusted to reflect that the food lid should not be left on during warming.
Response from crock-pot.comBy Crock-Pot, Consumer Care, February 4, 2021
We are extremely sorry to hear about this and even more sorry to disappoint you, Ceeceebuttons. That is not typical for our products and we'd like to make this right for you. Please don't hesitate to contact us at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST.
Written by a customer while visiting crock-pot.com
Customer Rating
4
nonremoving removable pot
on January 27, 2021
Posted by: mcall
from peabody, ma
Gender:Female
Length of ownership:1 week
I recently purchased the 20 oz crockpot. While I love the convenience of it and how well it keeps food hot, I cannot for the life of me remove the removeable pot from the warmer! I have tried prying the edges with a knife and plugging it in to warm it in case something sticky got under the container, but it won't budge! I've only used it one time. Any suggestions?
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
3
Leaky lid
on January 15, 2021
Posted by: Danielle226
from NJ
Gender:Female
Frequency of use:Daily
Length of ownership:1 week
I was so excited to get this as a gift. The first time I used it, it was fine. The second time I used it, I realized that the lid was not as tight fitting as I thought it should be, but I tried it out anyways. Well, I was right. My soup was everywhere. So while it does a great job heating my lunch, it was a mess everywhere.
I would recommend this to a friend!
Response from crock-pot.comBy Crock-Pot, Consumer Care, January 18, 2021
Hello, Danielle226! We apologize for the inconvenience that the Crockpot™ Lunch Crock® Food Warmer has caused you. Here at Crock-Pot, we make our products with the highest quality materials and we expect them to last and work properly. Please allow us to turn this experience around and give us a call at our toll-free number 1-800-323-9519. For your convenience, our Consumer Care Team is available Mon-Fri 9am-6pm, EST. You can also contact us through chat and email by visiting our website. Thank you very much and have a nice day!
Written by a customer while visiting crock-pot.com
Customer Rating
5
I love iy
on January 13, 2021
Posted by: Katy123456789
from Indianapolis
Gender:Female
Frequency of use:Daily
Length of ownership:1 month
I love it! But can I buy more inserts? I just hate having to wash it everyday!
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
3
on January 5, 2021
Posted by: Foodie222
from California
Gender:Female
I got this pot as a gift, and I love the way it looks and intends to work. However, after just ONE use, the inside of the removable container already has brown & rainbow discoloration. Is it still safe to use?
Response from crock-pot.comBy Consumer Care, Crock-Pot, January 12, 2021
Hey there, Foodie222! We hope you are healthy and staying safe. Thank you for your feedback. It saddens us to hear that the container of Crock-Pot Food warmer discolored. We have high expectations for our products here at Crock-Pot, and we would like to hear more about your experience with your slow-cooker. Please give us a call at our toll-free number 1-800-323-9519. For your convenience, our Consumer Care Team is available Monday through Friday, 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to assist you.
Written by a customer while visiting crock-pot.com