Customer reviews from crock-pot.com
Crockpot - Lunch Crock Food Warmer - Black Licorice
Average customer rating
4.7
(2,098 Reviews)
Rating breakdown 2,098 reviews
5 Stars
1,705
4 Stars
262
3 Stars
66
2 Stars
28
1 Star
37
96%of customers recommend this product.
(
1,826 out of
1,905)
Customer Reviews for Crockpot - Lunch Crock Food Warmer - Black Licorice
Customer Rating
1
sad
on May 23, 2026
Posted by: KathRose
from ocean city
Gender:Female
Length of ownership:1 week
I received this as a gift and was excited as it is a handy appliance. I used it twice to heat up soup, and once to serve a hot appetizer. Cleanup was easy bc you can pull out the food container. But when I went to use it today, it does not work- so disappointed!
I would recommend this to a friend!
Response from crock-pot.comBy Customer Care, May 25, 2026
Hello Kath,
Thank you for sharing your feedback regarding the Crock-Pot® Lunch Crock® Food Warmer. We truly appreciate you taking the time to let us know about your experience, and we will take the necessary steps to address your concerns.
We’re very sorry to hear that the unit stopped working after only a few uses, especially since it was a gift and something you were excited to use.
If you can locate any proof of purchase, please contact us directly through our official website so we can further assist you.
We’re always here to help! We’re available Mon.-Fri. 9am – 5pm Eastern Time.
Warm regards,
Crock-Pot Consumer Care Team
Thank you for sharing your feedback regarding the Crock-Pot® Lunch Crock® Food Warmer. We truly appreciate you taking the time to let us know about your experience, and we will take the necessary steps to address your concerns.
We’re very sorry to hear that the unit stopped working after only a few uses, especially since it was a gift and something you were excited to use.
If you can locate any proof of purchase, please contact us directly through our official website so we can further assist you.
We’re always here to help! We’re available Mon.-Fri. 9am – 5pm Eastern Time.
Warm regards,
Crock-Pot Consumer Care Team
Written by a customer while visiting crock-pot.com
Customer Rating
1
No longer works after 4 uses
on May 11, 2026
Posted by: Donnie709
from Ohio
Gender:Female
Length of ownership:1 month
I have only used this 4 times in 2 years and it will no longer turn on. I have did the reset of unplugging for 20-30 minutes and plugging back in and nothing. I even waited 24 hours and still nothing. This is ridiculous to only be able to use a handful of times. AndI keep it stored in the box when not in use so no rough handling.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Customer Care, May 11, 2026
Hello Donnie!
Thank you for sharing your experience, and we’re very sorry to hear that your Crock-Pot® Lunch Crock® Food Warmer is no longer turning on.
We understand how frustrating this must be, especially since the unit has had very limited use and was properly stored.
For troubleshooting, you may also try:
1. Plugging the unit into a different wall outlet (to rule out outlet issues)
2. Ensuring the power cord is fully and securely connected
3. Checking for any visible damage or debris in the plug connection area
If you need any further assistance, we will be happy to support you via our official channels.
Talk to our experts
Mon-Fri, 9AM - 5PM ET
Call 1-800-323-9519
https://www.crock-pot.com/support/contact-us
Thank you!
Crock-Pot Consumer Care Team
Thank you for sharing your experience, and we’re very sorry to hear that your Crock-Pot® Lunch Crock® Food Warmer is no longer turning on.
We understand how frustrating this must be, especially since the unit has had very limited use and was properly stored.
For troubleshooting, you may also try:
1. Plugging the unit into a different wall outlet (to rule out outlet issues)
2. Ensuring the power cord is fully and securely connected
3. Checking for any visible damage or debris in the plug connection area
If you need any further assistance, we will be happy to support you via our official channels.
Talk to our experts
Mon-Fri, 9AM - 5PM ET
Call 1-800-323-9519
https://www.crock-pot.com/support/contact-us
Thank you!
Crock-Pot Consumer Care Team
Written by a customer while visiting crock-pot.com
Customer Rating
5
Perfect lunch pal
on March 25, 2026
Posted by: HRbaby
Gender:Female
Frequency of use:Yearly
Length of ownership:1 week
I absolutely love this product. I can put my leftovers in this put the lid on and take it to work with out it spilling. The lid stays on tight. Then it heats my lunch up perfectly and even. It only takes 1 hour from fridge to heat up. It is also easy to clean. I have had it for about 4 months and use it atleast 3 times a week.
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
4
Great product but!
on March 4, 2026
Posted by: A Idea
from Ft. Lauderdale,Fl
Gender:Female
Frequency of use:Daily
Length of ownership:1 week
We were thinking ,as most of us here at the office have one, that you need to make it available for purchase the inter pot and lid the lid should be clear so you can make up extra meals and store them and you can just grab and go. other than that we love it.
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
3
Design could use tweaking, NEEDS 2ND INNER POT.
on February 14, 2026
Posted by: Lara M
I live the crockpot, but there are no replacement inner pots available. When I asked on their site about this, I got a reply with a link to a set of replacement part vendors and directions telling to me to just enter the model number. I went and found the model number and the. Did this at the various replacement part vendors. And there is no replacement liner. Why did you send me this email?!? So.... I agree with some others that the lid can be tricky. I loosen mine and also release the plug (pull it up) before heating, and also try to remove the inner lid before I take it out of the main unit. As others have found, don't use the swinging handle for leverage or it may break. It doesn't co.e with a lot of directions, so this is what I found works for me. If you leave the lid tight and the plug down, it will build pressure and pop. (Luckily my second lid was on but everyone in the office heard it). If you just pull the plug, it won't pop, but you'll never get the inner lid off. It's a very good item, but the design could def use tweaking and since they're obviously making inner pots, why not offer them for sale so if you're making 2 meals at work, you don't have to carry one in a different container and wash the liner between meals?!? That's just common sense. I'm not buying 2 main units, so you've lost out on income. Not sure how that's a great strategy.
Response from crock-pot.comBy Customer Care, February 16, 2026
Hello Lara,
Thank you for reaching out to us with your detailed feedback on our Lunch Crock® Food Warmer. We are pleased to hear that you are enjoying the lunch warmer overall, but we are very sorry for the frustration you experienced while trying to find a replacement food container. We understand how disappointing it must have been to follow the link provided, search by model number, and then discover that the liner was not available. That is not the experience we want for our customers, and we apologize for the confusion.
We also appreciate you sharing the tips you have learned about using the lid safely. While we are glad you found a method that works, we agree that the design should feel more intuitive and should not require trial and error.
Your suggestion about offering additional food containers is valuable, and we will share it with the appropriate team for further evaluation.
If you need any assistance or you have more feedback, please feel free to reach out via the 'Contact Us' form on our official website. We are available Monday through Friday, from 9 AM to 5 PM Eastern Time.
Thank you again,
Crockpot® Consumer Care
Thank you for reaching out to us with your detailed feedback on our Lunch Crock® Food Warmer. We are pleased to hear that you are enjoying the lunch warmer overall, but we are very sorry for the frustration you experienced while trying to find a replacement food container. We understand how disappointing it must have been to follow the link provided, search by model number, and then discover that the liner was not available. That is not the experience we want for our customers, and we apologize for the confusion.
We also appreciate you sharing the tips you have learned about using the lid safely. While we are glad you found a method that works, we agree that the design should feel more intuitive and should not require trial and error.
Your suggestion about offering additional food containers is valuable, and we will share it with the appropriate team for further evaluation.
If you need any assistance or you have more feedback, please feel free to reach out via the 'Contact Us' form on our official website. We are available Monday through Friday, from 9 AM to 5 PM Eastern Time.
Thank you again,
Crockpot® Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
5
Excellent Food Heating Option for Work
on January 25, 2026
Posted by: juies
Frequency of use:Daily
Length of ownership:1 week
When you don't like to use a microwave or do not have one available, this is an excellent solution. It heats in the convenient short amount of time that it states in the manual. Also, it heats just to the point where you need to blow your food a little bit to take a bite. It holds the right amount of food. It is light weight, but sits still while using. The first lid removes so easily, with just one twist. The lid on the metal bowl screws on and off easily as well. The feature I like the most is that the bowl lifts out of the base. It can be washed separate from the base, eliminating the worry of getting water in the mechanical part for the plug. Another favorite feature is that if I did not get the chance to eat (being a school teacher), I can unplug it and it will stay warm until I do. Otherwise, I take it home in the bowl to save for another day. I have even needed to leave work while it was hot. All I had to do is unplug it, pick the whole unit up with the handle, and place it in my cart. I had no issues; it did not leak and the heat did not mess up other items in my cart. Additionally, the plug is not flimsy. It pushes right into the base. For a person who is a little OCD like myself, I love that it is on the side and not the back. It's great not having to turn it around to the back to plug and unplug it, especially when it is pretty warm to the touch. Lastly, the base can stay at work while I prep a meal in the bowl to save time in the mornings. This is the reason I am taking the time to write a review, I want to get more bowls and lids so I can prep multiple meals on the weekends. I'm hopeful the company will make them available separate from having to buy the whole base to get more. I hope these details will give you the confidence that your purchase will perfectly fit your wants and needs. This is absolutely a 5 star product!
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
4
Great little pot
on January 15, 2026
Posted by: Delaney
from North York, Canada
Gender:Female
Length of ownership:1 week
Love this little crockpot, it warms up food to a good temperature and it the perfect size for work lunch. My only wish is that it would be nice to have the ability to buy extra inserts and lids so that it would be easier for everyday use as I don't run my dishwasher everyday. Handwashing isn't terrible it just would be that little bit more convenient if I could have three insert pots and lids.
Written by a customer while visiting crock-pot.com
Customer Rating
1
Lasted 3 days
on January 14, 2026
Posted by: CraigC
from Mesa, AZ
Gender:Male
Frequency of use:Weekly
Length of ownership:1 week
It worked for less than a week. I loved it for 3 days. Day 4, it stopped working. The power is on, but there is no heat—such a bummer.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Customer Care, January 15, 2026
Hello Craig!
Thank you for letting us know, and I’m really sorry to hear that your Crock‑Pot® Lunch Crock® Food Warmer stopped heating after only a few days of use. That’s definitely not the experience we want for any Consumer.
Please note that your warmer is covered by a 1‑year limited warranty. If you still have your proof of purchase and can provide a few photos of the product, please fill out the warranty form so our team can assist you further.
https://www.crock-pot.com/support/warranty
Once the form is submitted, we’ll be able to review your case and help get this resolved for you.
If you have any more questions or concerns, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you, and please stay safe!
Thank you for letting us know, and I’m really sorry to hear that your Crock‑Pot® Lunch Crock® Food Warmer stopped heating after only a few days of use. That’s definitely not the experience we want for any Consumer.
Please note that your warmer is covered by a 1‑year limited warranty. If you still have your proof of purchase and can provide a few photos of the product, please fill out the warranty form so our team can assist you further.
https://www.crock-pot.com/support/warranty
Once the form is submitted, we’ll be able to review your case and help get this resolved for you.
If you have any more questions or concerns, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you, and please stay safe!
Written by a customer while visiting crock-pot.com