Customer reviews from Hyper
Hyper - DUO 7-Port USB-C Hub - USB-C Docking Station for Apple MacBook Pro and Air - Silver
Average customer rating
3.4
(113 Reviews)
Rating breakdown 113 reviews
5 Stars
40
4 Stars
23
3 Stars
15
2 Stars
12
1 Star
23
Customer Reviews for Hyper - DUO 7-Port USB-C Hub - USB-C Docking Station for Apple MacBook Pro and Air - Silver
Customer Rating
1
Doesn't appear to work as advertised
on May 14, 2020
Posted by: Anonymous
I have the original HyperDrive Duo that I backed on Kickstarter, and it's been working great for me for quite a long while. I decided to buy this updated version because we just bought a new 75' TV and I use my 2016 MacBook Pro 15" primarily in clamshell mode hooked to the TV as my monitor. Since this was our first 4K TV, I wanted to get 4K @ 60Hz, and since the original HyperDrive worked for me so well, I thought this was a no-brainer.
Unfortunately, I am very unimpressed. After plugging the new HyperDrive Duo into the left side ports of my MacBook Pro, and then hooking up the HDMI cable (which is a Rocketfish Premium High Speed cable, capable of 18Gbps) and two external hard drives to the two USB-A ports, I checked and I'm still only getting 4K @ 30Hz. I've restarted the computer, with no change. I've checked the Displays settings in System Preferences, and changed to a few different resolutions, but they all top out at 30Hz. I know that my MacBook Pro and the HDMI cable and the 4K TV are all capable of doing 4K @ 60Hz because I also have a Club3D USB-C to HDMI adapter that I've used recently that does allow me to do 60Hz. So the problem lies somewhere with the HyperDrive.
Not only does this not do the primary thing I bought it for, but it's also poorly designed. It comes with a black magnetic "grip" piece which is really only useful when using the HyperDrive with the laptop open. If you close the lid, it will close, but the grip still bumps the lid up a tiny bit. You cannot easily remove and reinstall the HyperDrive in clamshell mode. You have to open the lid to put it back in with the grip, then close the lid. If you pull it out while in clamshell mode, only the main body comes out; the grip remains trapped by the closed lid. Now, you can remove the grip piece and use the HyperDrive by itself, but the USB-C ends are made extra long to accommodate the grip. So the HyperDrive, by itself, does not sit flush against the MacBook Pro. There is a significant gap left between the computer and the HyperDrive body, and it makes the connection loose, so that if you try to unplug an external hard drive from one of the USB-A ports, it will pull the whole HyperDrive out of the computer's USB-C ports.
I"m also not a fan of the fact that they moved the light (that shows the HyperDrive is getting power) from the end of the unit to the side where the ports are (and much smaller). Since my MacBook Pro is usually in clamshell mode underneath my TV, I came to depend on that light to let me know that the HyperDrive was firmly attached to the computer and receiving power.
All of this stacks up to be a major disappointment. Maybe I got a defective unit, I don't know. But I do know I'll be returning it to Best Buy. I guess I'll just stick with using the original HyperDrive Duo for my external hard drive legacy connections and the Club3D HDMI adapter to get the true 4K @ 60Hz that this adapter claims to provide, but doesn't.
Written by a customer while visiting Hyper