Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - 2023 - Black
Average customer rating
3.4
(132 Reviews)
Rating breakdown 132 reviews
5 Stars
50
4 Stars
22
3 Stars
16
2 Stars
13
1 Star
31
92%of customers recommend this product.
(
37 out of
40)
Customer Reviews for JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - 2023 - Black
Customer Rating
4
Great but with a few hard parts
on January 9, 2025
Posted by: jbl fangirl
from new york, ny
i got these as a christmas gift, love JBL. these are great but personally they seem to teeter as if they could fall out of my ear quickly. also the end part is super sensitive, so when touching them to push back into my ear it sometimes pauses by music. I haven't figured out the noise cancelling part yet, but in general people tell me the call reception is good.
Written by a customer while visiting jbl.com
Customer Rating
1
Miserable for running
on December 8, 2024
Posted by: Henderjes
from Minneapolis MN
These are terribly disappointing. I got them for running and all I can hear is the amplified noise of air… even if there isn’t any ambient wind. Useless.
Response from jbl.comBy Customer Support, December 10, 2024
Thanks for your feedback. We're always looking for ways to improve. You can try to reset our JBL Tune Flex. With both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair it again. If the issue still persists, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
1
Bad connection
on November 17, 2024
Posted by: jelleo
I bought these about a year ago. they have very bad connection to my iphone meaning, they connection cuts even when i have my phone on me. There is times when it doesn’t identify that i’ve put the earbud in my ear. i’ve had the same struggle when trying to connect them to my macbook as well.
Response from jbl.comBy Customer Support, November 19, 2024
We appreciate your feedback. Bluetooth in a perfect environment, will perform well for up to 30 feet. However, walls, obstacles, and other wireless devices can impede that 30-foot range. If it works well at 10 feet or less, something is likely interfering with your wireless Bluetooth signal, causing these dropouts. Another possibility is that sometimes a Bluetooth connection can become corrupt. Please unpair and re-repair your Bluetooth connection to see if that fixes the problem. If this doesn’t solve the issue, we need to determine if the problem is in the source device or the earbuds. Try connecting to a different source device (phone/tablet/music player) to see if it fixes the problem. If that doesn't work, do a factory reset. With both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds.
You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair them again. For further assistance, please contact us.
You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair them again. For further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
1
Bought 2 Pairs, both no longer work
on November 13, 2024
Posted by: Colekirk
from Woodstock, Ga
I am on my second pair of these and they have both ran into the same issue. The left ear bud won't charge leaving me with 2 pairs of these ear buds that will not work. I would highly recommend not purchasing these and choosing something else.
Response from jbl.comBy Customer Support, November 13, 2024
We appreciate your feedback. We hear you and let us help you out.
With TWS earbuds, charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, debris, etc. These issues can be resolved by cleaning the contact points on the earbuds and charging case. Please head on to this link for the detailed cleaning instructions: https://support.jbl.com/us/en/howto/true-wireless-headphones-cleaning-instructions-for-re-establishing-charging-us/000016909.html
If this does not solve the problem, Please contact us, so we can further assist you.
With TWS earbuds, charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, debris, etc. These issues can be resolved by cleaning the contact points on the earbuds and charging case. Please head on to this link for the detailed cleaning instructions: https://support.jbl.com/us/en/howto/true-wireless-headphones-cleaning-instructions-for-re-establishing-charging-us/000016909.html
If this does not solve the problem, Please contact us, so we can further assist you.
Written by a customer while visiting jbl.com
Customer Rating
2
Do Not Recommend.
on October 4, 2024
Posted by: ashbk12
from Philadelphia, PA
I can't in good conscience recommend these to anyone. Maybe the issue is that they simply don't fit? I've tried each of the bud size adjusters and can't get a seal at all. This renders the rest of the features unusable - the sound cancelling doesn't work at all, and so there is no discernible difference between the noise-cancelling and "ambient aware" functions. The touch function also proves to be frustrating because of this - every time I try to push the buds in further so I can get some sort of good quality sound, I end up activating some feature, whether it's skipping, pausing, activating Siri, or toggling from one (unusable) setting to another. The app just seems like a lot of bells and whistles for a product that can't work at all as it's intended to. Not to even mention what happens when there's a breeze or some wind - these buds AMPLIFY the moving air and drown out whatever it is I'm listening to! I am so surprised at the quality of this product, especially considering JBL's reputation. These buds have become my last-resort option and I will patiently wait for the Beats Fit Pro buds to go back on sale.
Response from jbl.comBy Customer Support, October 5, 2024
We appreciate your feedback on our JBL Tune Flex. On our JBL Headphones App under Ear Tip Sound Settings, please select if you're using Open Ear Tips or Sealing Ear Tips to ensure the best sound performance. you can also adjust the level of your unit's Noise Cancelling on the app. To do this, toggle the Ambient Sound Control and enable ANC. You will see numbers from 1 to 6, then select the bubble to find your preferred ANC level. If you need more help, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
4
Great features
on September 18, 2024
Posted by: Rico406
Great response to touch and instant connection to iPhone. Sound is great. I bought these for the noise cancelling and also because another model I wanted was not in stock. I lost the charger the previous noise cancelling buds. That model may have been older but it was awesome. This model is fine and a great price, but they are not as good as my previous jbl buds. If I chew, the buds get loose and fall out. I guess I am still figuring out the best settings.
Written by a customer while visiting jbl.com
Customer Rating
1
Good purchase gone bad.
on September 13, 2024
Posted by: JMike
I loved the sound when l initially received the buds. However, after about a week, the right bud stopped working and will not charge or connect.
Response from jbl.comBy Customer Support, September 13, 2024
We're here to help with your JBL Tune Flex TWS. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If you need more help, we'd like to work with you directly. Please contact our customer support for assistance.
Written by a customer while visiting jbl.com
Customer Rating
4
Buy em! there worth it!
on July 30, 2024
Posted by: Brink777
from Kansas City, MO
I bought these a few months back I have them in almost every day at work. pros; battery life, sound quality, comfort, ease of use, ambient aware and noise canceling is awesome phone calls come threw great I haven't had to use the find my head phone feature but iv tested it and works great to! I usually only have 1 in but occasionally am able to have both in. Now onto the cons I really only have 2 complaints. With only one headphone in I am unable to control it to be noise canceling or not so if I'm around loud noises the headphone will detect and amplify it into my ear even louder and lastly the wind, walking outside with a breeze the headphone will pick it up and distort the speaker again as it try's to be ambient aware as with the loud noise issue. would love for that to not be an issue but overall I love the headphones this is my second set of JBL headphones ill be back for more after I kill this pair. :)
Written by a customer while visiting jbl.com