Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - 2023 - Black
Average customer rating
3.4
(132 Reviews)
Rating breakdown 132 reviews
5 Stars
50
4 Stars
22
3 Stars
16
2 Stars
13
1 Star
31
92%of customers recommend this product.
(
37 out of
40)
Customer Reviews for JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - 2023 - Black
Customer Rating
1
Waste of my precious time and money
on May 27, 2026
Posted by: aamailhot
from Massachusetts, USA
Wow, these are embarrassingly...they really make me reconsider ever buying jbl products again as I thought jbl was high quality but I guess not...definitely going with the Google buds next time even if they cost a it more...these jbl paperweights don't stay in my ears and have some of the most confusing pairing algorithms I have ever seen...I'm lucky if I can get 5 minutes of sound from them before they 'hop' pairing to one of my other devices that is in sleep mode, I guess...?
Good luck to you if you buy these, they are not a 21st century product.
Response from jbl.comBy Customer Support, May 28, 2026
Thank you for letting us know about your concern. Our JBL Tune Flex are designed to automatically connect to the last device they were used with, or another device they’ve been paired with in the past. If your earbuds seem to be connecting to other device while using it, we advise temporarily turn off the Bluetooth on your other nearby devices or phones. With regards to staying it in your ears, you can create a tight seal by inserting the eartip at a slight downward angle, gently twisting the earbud to match the shape of your ear, and continuing to twist until it feels secure. Try this with each of the included eartip sizes to find the best fit. After a few attempts, the process becomes quick and easy each time you put them on.
We also noticed that our customer support sent you an email regarding the option of providing a replacement for the earbuds. Please check if you receive it and you may reply to them for further assistance. We appreciate your understanding.
We also noticed that our customer support sent you an email regarding the option of providing a replacement for the earbuds. Please check if you receive it and you may reply to them for further assistance. We appreciate your understanding.
Written by a customer while visiting jbl.com
Customer Rating
1
don't buy
on April 1, 2026
Posted by: dodi5
sound quality is ok, but usually when I put the phones in the case for charging only one of them will charge. when I need to use them, only one earphone is charged. that just makes this a terribly unreliable product, very low value for money. bought other headphones for 1/4 of the price that work much, much better. wouldn't recommend.
Response from jbl.comBy Customer Support, April 3, 2026
Thank you for bringing this to our attention. Here are some steps that may fix the charging issue. Initiate a power cycle by pressing and holding the power button for 30 seconds while the unit is unplugged from a power source. Use a different charging cable and power adapter, and, while it's extremely uncommon, try a different wall outlet to be certain the issue is not with the outlet. Also, sand and dirt can get into the product's charging port. Clean the charging port with compressed air. If the issue persists, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
5
I love it the ANC but great ear buds overall
on January 21, 2026
Posted by: reviewer1234567890
from Forest lake MN
I love these earbuds! The JBL Tune Flex is reasonably priced and performs better than more expensive brands I've tried. The ANC is the best part—it keeps things quiet even when my cousin and grandma are at it again. 10/10 for sound and sanity!
Written by a customer while visiting jbl.com
Customer Rating
4
Overall Good but Doesn't Fit Well
on January 21, 2026
Posted by: TL20
Good for the price. I like the ease of use and that you don't need the app to operate these. The rubber tips don't fit my ear very well, however. I think I may need to get third party in between sizes. One ear fits well and the other feels really loose. Because of this, I can't really tell how well the noise cancellation is. Right now I don't hear a difference between noise cancelling and ambient aware. Pairing is super easy to my phone, and battery life is great.
Written by a customer while visiting jbl.com
Customer Rating
3
on January 11, 2026
Posted by: Anonymous
These are the worst design ever. It is really difficult to get them out because there is no where to grab so there needs to be a different design because I get frustrated Everytime trying to take them out...
Response from jbl.comBy Customer Support, January 12, 2026
Thanks for your feedback. We appreciate your input and we'll make sure to forward it to the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
4
Mostly Good - Good Value
on December 31, 2025
Posted by: Buddy11
Sound appears good.
Range appears to be good.
Battery longevity is good.
Case battery is good.
Calls work good.
ANC does not work well.
Range appears to be good.
Battery longevity is good.
Case battery is good.
Calls work good.
ANC does not work well.
Written by a customer while visiting jbl.com
Customer Rating
1
on December 28, 2025
Posted by: a_m_l
from greater Boston, MA
I'll probably never use these. They'll just sit in a drawer as a festering disappointment as a waste of time and money. While trying to set these up it twice decided to Facetime someone named Hannah from my contacts, even after going through some work and trying to find where in the App it has a setting to disable voice commands.
I just wanted to listen to some music, not for something to spy on every word I say. The initial impression left such a bad experience it will continue to color any time I even look at this product.
I just wanted to listen to some music, not for something to spy on every word I say. The initial impression left such a bad experience it will continue to color any time I even look at this product.
Response from jbl.comBy Customer Support, December 30, 2025
Thanks for your feedback. We're always looking for ways to improve. Here are some troubleshooting steps that might help isolate the issue with your JBL Tune Flex. First, forget/unpair the headphones on your device, then manually pair the headphones with your device and see if this resolves your problem. If that doesn't resolve the issue, the next step is a reset. With both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair them again. If the issue remains, please contact us at (800) 336-4525 Mon-Fri: 9:00 am - 11:00 pm (EST) Sat-Sun: 9:00 am - 5:00 pm (EST)
Written by a customer while visiting jbl.com
Customer Rating
1
on December 24, 2025
Posted by: Adam56
from Hungary
I got it as a Christmas present, so far I'm satisfied with JBL products, but the noise cancellation of this Tune Flex is terrible, as if it doesn't exist, and the sound quality is much worse than, for example, the JBL 520BT. The sound is very "cheap", it's hard to take it out of the case and it's very sensitive to touches. I don't recommend it at all.
Response from jbl.comBy Customer Support, December 27, 2025
We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Tune Flex didn't meet your expectations. We'll make sure to share your feedback with the appropriate team. If you need more help with your unit, please contact our customer support for further assistance. https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com