Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - 2023 - Black
Average customer rating
3.4
(132 Reviews)
Rating breakdown 132 reviews
5 Stars
50
4 Stars
22
3 Stars
16
2 Stars
13
1 Star
31
92%of customers recommend this product.
(
37 out of
40)
Customer Reviews for JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - 2023 - Black
Customer Rating
5
Adaptable
on December 11, 2025
Posted by: Adapt
from Duluth, MN
These have the volume capabilities needed when using sound canceling and ambient aware features. My last earbuds (not JBL) were too quiet and I couldn't really use them in public, these are very adaptable for any space. I also put one of these through the wash on accident and after recharging it has worked perfectly ever since, it even matches volume/quality to the non-washed earbud which was surprising.
Written by a customer while visiting jbl.com
Customer Rating
1
Zero stars - turned off to JBL as a brand entirely
on December 4, 2025
Posted by: Randallthegreat
from California
They aren’t designed for human ears first of all. The smallest earbud attachment is way too large. The material they made the earbud out of feels cheap and slick. The touch controls are ill placed and I always press something I don’t mean to when constantly adjusting the earbud because it doesn’t fit.
Most annoyingly the earbuds activate Siri every time I touch them. I have never used Siri in my life and immediately turn it off when using a new phone. I’ve never had a product completely ignore permissions before.
Response from jbl.comBy Customer Support, December 5, 2025
Thanks for your feedback. We appreciate your input and we'll make sure to forward it to the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
1
Horrible
on November 27, 2025
Posted by: Al567
from Lexington, SC
Not loud at all, if there is background noise you can’t hear music from the, and the noise canceling doesn’t work at all. And they barely stay in your ear, they fall out very often
Response from jbl.comBy Customer Support, November 29, 2025
Thanks for reaching out. To achieve the best seal, sound, and secure fit with your JBL Tune Flex TWS, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
2
DONT BUY THESE
on November 13, 2025
Posted by: KOFI
from Fouke, AR
I have had these flex tune JBL headphones for a little over a year. They worked wonderfully until the first update. And then every update since then has only proven, well nothing positive. They don’t charge evenly, I have cleaned the case the Connections everything the way that they have specified to do so. They sometimes make very loud high-pitched noises which no one should have in their ears randomly. And absolutely at this moment these earphones suck! I wish that I still was in the return timeframe and I would return them, but I don’t think I am anymore. Don’t purchase these things because they may work well for a minute, but then they just go downhill from there. I’m hearing impaired and that sucks for me.
Response from jbl.comBy Customer Support, November 14, 2025
Thanks for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with your JBL Tune Flex. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
4
JBL TUNE FLEX
on November 9, 2025
Posted by: Anonymous
Great for talking or conference calls. Not good for music lovers
Written by a customer while visiting jbl.com
Customer Rating
4
There ok
on October 31, 2025
Posted by: Fatboy 84
from Cape cod mass
Both for work there ok they don't like to stay in my ears tho
Written by a customer while visiting jbl.com
Customer Rating
3
Great product but with flaws
on October 31, 2025
Posted by: CmonJeffrey09
from Clinton Twp, MI
Great product. My only concern is the left ear piece. The right ear piece is clear and has great sound quality. Unfortunately the left ear piece is full of static. I would rate this a 5/5 but the left ear piece shot it down 2 stars.
Written by a customer while visiting jbl.com
Customer Rating
3
Instructions Reuired
on October 30, 2025
Posted by: Mike015
No instructions ame with the buds. Need instructions on how to use them???
Response from jbl.comBy Customer Support, November 7, 2025
Thank you for your question. You can search for the JBL Tune Flex on our website. Below the documents section, you will find and be able to download the quick start guide.
Written by a customer while visiting jbl.com