Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - 2023 - Black
Average customer rating
3.4
(132 Reviews)
Rating breakdown 132 reviews
5 Stars
50
4 Stars
22
3 Stars
16
2 Stars
13
1 Star
31
92%of customers recommend this product.
(
37 out of
40)
Customer Reviews for JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - 2023 - Black
Customer Rating
1
Not for running
on August 24, 2023
Posted by: Morganrep
Unfortunately, so many JBL earbuds have limited in quality. These were replacement for my other ones that kept dying, and they are worse.
They are not comfortable, and the noise canceling is terrible.
I cannot use them for running because of the wind noise you pick up.
They are not comfortable, and the noise canceling is terrible.
I cannot use them for running because of the wind noise you pick up.
By Customer Support, August 30, 2023
Thanks for taking the time to provide feedback on our JBL Tune Flex. We understand that this product's features and comfortability didn't meet your expectations for your lifestyle use. We want to get you the most out of our products. Our customer support team has sent you an email from HCG Customer Support so we can work with you directly to help you address the issue you're experiencing.
Written by a customer while visiting jbl.com
Customer Rating
1
No good
on August 22, 2023
Posted by: Tamps350
from T-Mobile Houston Tx
They are the worse headset I have ever gotten, there worse than the AirPod, I charged them for 10 hours and they only have 20% on one and 10% on the other one, the worst part is that I won’t get my money or news so sad
By Customer Support, August 22, 2023
We're here to help with your JBL Tune Flex. Our customer support sent you an email waiting for your response. The email comes from HCG Customer Support. Kindly check your inbox so we can assist you further.
Written by a customer while visiting jbl.com
Customer Rating
3
Definitely needs software update
on July 5, 2023
Posted by: Anonymous
from Odesa, UA
The earbuds are nice, sound is decent, BUT. I noticed balance shifts itself while you use them - in my case to left side. Resetting the sound processing (DOLBY in my case) solves the problem, but WHY headphones keep shifting balance over time?! Thats surely a software problem which can be easily solved.
Another software problem is for sure the "external noise cancellation" while using headphones as a headset. Even there's no wind outside the companion keeps saying it is no possible to hear me because of wind sound. Surely possible to solve the problem using software updates.
Another software problem is for sure the "external noise cancellation" while using headphones as a headset. Even there's no wind outside the companion keeps saying it is no possible to hear me because of wind sound. Surely possible to solve the problem using software updates.
By Customer Support, July 6, 2023
Thanks for providing your feedback on our JBL Tune Flex. Currently, we don't have a software update for our JBL Tune Flex. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. To make sure you get the latest firmware version of your earbuds, you may download our JBL Headphones App from Playstore (Android) or Appstore (iOS). If you have any questions or concerns about your device, please contact our customer support via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
3
Tune Flex earbuds
on June 12, 2023
Posted by: Firecop253
from Mo
I have owned a few different earbuds from jbl and enjoyed them. I’m a music person and enjoy a quality sound and was a bit disappointed my old tws300 earbuds have a better sound than the tune flex. I also was hoping they would stay in my ears a bit better than they do
By Customer Support, June 12, 2023
We appreciate you taking the time to provide us with your feedback for our JBL Tune Flex. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. We recommend changing the ear tips to help with the physical fit of the unit. If you have any questions or concerns about your device, please contact our customer support via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
5
JBL Tune Flex Fits The Bill
on June 4, 2023
Posted by: Van Goghs Ear
from Jacksonville, Fl
[This review was collected as part of a promotion.] Quite simply some of the best earbuds I've had the pleasure of owning in a long while. I'm a stickler for clarity and in any genre of music I want to hear every note! A difficult task to handle through audio channels but this product fit the bill in every way. Bottom bass tones were marked but not overpowering. High end was clear and the notes rang like a bell. Midrange also captured subtle vocal characteristics not easily translated on other devices. Again, JBL is justifying it's respected brand name by continuing to produce leading edge consumer electronics.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Awesome headphones.
on June 2, 2023
Posted by: Juanarba2312
from Denver, CO
[This review was collected as part of a promotion.] Awesome headphones, the sound quality is awesome, the case is small and very portable. This can be used at the gym or on a daily bases. This headphones are the best also they look awesome everytime i wear them on.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Small yet powerful earbuds
on May 31, 2023
Posted by: Melde
from Richmond, VA
[This review was collected as part of a promotion.] These earbuds small - yet powerful. They come almost fully charged easy to fit in my ears. The noise cancellation features as compatible with other pricey brands. I work in noisy environment at times- put these on and quiet as library.
Tested them out when waking out I side - during exercise they stayed in place without diffitullty.
Easy to answer calls and switch to air mode. There are Potok s to switch earbud size - with cute black case.
JBL shipment was quick- received with few days of requests.
Definitely is keeper & worth the value. ❤️
Tested them out when waking out I side - during exercise they stayed in place without diffitullty.
Easy to answer calls and switch to air mode. There are Potok s to switch earbud size - with cute black case.
JBL shipment was quick- received with few days of requests.
Definitely is keeper & worth the value. ❤️
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Perfect size wireless headphones & charging case!
on May 30, 2023
Posted by: Heath23
from Chicago
[This review was collected as part of a promotion.] These headphones are good for on the go, super easy to connect to iphone or Android, and have a great sound. The case is not bulky or awkward, but a nice size to keep in a shirt or pants pocket. The headphones fit flush into the case & will not easily fall out. Each ear piece will turn on once out of the case. The design of each ear piece is secure allowing for a snug fit into the ear which gives peace of mind while wearing. There is not a distinct difference between the ambient sound & noise canceling feature. Overall they sound great & work really well for hands free conversations with sharp clarity on both ends even on the train!
I would recommend this to a friend!
Written by a customer while visiting jbl.com