Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - 2023 - Black
Average customer rating
3.4
(132 Reviews)
Rating breakdown 132 reviews
5 Stars
50
4 Stars
22
3 Stars
16
2 Stars
13
1 Star
31
92%of customers recommend this product.
(
37 out of
40)
Customer Reviews for JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - 2023 - Black
Customer Rating
5
The battery life is great
on December 8, 2023
Posted by: Bugaloo4
I've bought 3 sets of these and I've loved them with no complaints just hard on head phones
Written by a customer while visiting jbl.com
Customer Rating
5
on December 6, 2023
Posted by: Nikki40
Love them, clean and clear sound, i especially love the bass they produce. Sound quality is great, calls are crystal clear. I’ve had them for maybe 2 weeks and I absolutely love them I feel they’re better than apple AirPods but that’s just my opinion.
Written by a customer while visiting jbl.com
Customer Rating
1
Don’t cheep out and get these
on November 20, 2023
Posted by: 1234zxcv
I bought these a few months ago and they’re by far the worst earbuds I’ve ever had. They don’t disconnect from my phone when I put them in the case. So, I have to manually disconnect them from my phone. They also don’t charge in the case. So, the next time I want to use them they’re dead, but they have been sitting in the fully charged case. Just spend more money on a better brand and you’ll be happier.
Response from jbl.comBy Customer Support, November 20, 2023
We appreciate your time in providing feedback on our JBL Tune Flex. This is not the experience that we want you to have. We're here to help. Please make sure that your charging case lid is closed and check if there's damage inside the case. If you need more help, please contact our customer support so we can assist you.
Written by a customer while visiting jbl.com
Customer Rating
2
Ok but a little disappointing
on October 10, 2023
Posted by: Clo777
from Seattle
Disappointed with these. They don’t fit in your ears and will fall out. Sound quality and noise cancelling is pretty good if you can manage to fit them properly in your ears. I’ve tried all the different sized rubber bits they give you but I think it’s an issue with the shape and size of the actual ear bud. They feel heavy in your ears and always feel like they’re about to fall out. You can push them back in but they’ll only stay that way for a couple seconds before they start to shift and eventually fall out. Don’t walk, run, bend over or chew while wearing them or they will fall out. The actual quality is pretty good for the price though.
By Customer Support, October 10, 2023
Thanks for your feedback on our JBL Tune Flex. We understand that it didn't meet your expectations. To give you the best seal and secure fit, gently twist the earbud to fit it securely into the shape of your ear, then, continue twisting the earbud into your ear canal. If you need more help, please contact our Customer Support so we assist you.
Written by a customer while visiting jbl.com
Customer Rating
4
Sound is excellent and I love the ANC
on September 21, 2023
Posted by: HMS56
from Ethel MS
Excellent, best buds I’ve owned. Too many features for my use but, I’ll ignore and try and work around them.
Written by a customer while visiting jbl.com
Customer Rating
1
Below Average
on September 20, 2023
Posted by: Pdougy
from Key West, FL
Constant connectivity issues, including within the charge case so one or both air buds may not charge. They do not automatically stop playing music when you place the air buds back in the case so if you're not paying attention your music keeps playing when you put them away. This drains battery and your streaming data. The textured finish on the case and the air buds themselves make them slippery to handle. Sounds quality is good and the fit is very similar to the original AirPods.
By Customer Support, September 20, 2023
Thanks for your feedback. If the earbuds of your JBL Tune Flex no longer charges, we recommend cleaning the contact points on the earbuds and charging case using a cotton cloth, a makeup or cotton swab, and rubbing alcohol. If the issue remains with your JBL Tune Flex, please contact JBL Customer Support. We're here to help.
Written by a customer while visiting jbl.com
Customer Rating
2
Not worth the price
on September 13, 2023
Posted by: MMarton
from Budapest, Hungary
I bought it in the first place for its transformability, but I soon regretted it.
Even with the eq set with the factory JBL app, the one-month old product still crackles.
The charging socket is terribly slippery and easily falls out of your hand... which is terribly annoying because I like to take care of my things.
The bluetooth connection sometimes breaks, something I've "got used to" with my previous JBL headphones.
The sound does not reflect the price. The most annoying thing for me is that without a case, you can't turn it back on if it turns off to save power. Terrible...
Even with the eq set with the factory JBL app, the one-month old product still crackles.
The charging socket is terribly slippery and easily falls out of your hand... which is terribly annoying because I like to take care of my things.
The bluetooth connection sometimes breaks, something I've "got used to" with my previous JBL headphones.
The sound does not reflect the price. The most annoying thing for me is that without a case, you can't turn it back on if it turns off to save power. Terrible...
The icing on the cake is that I wanted to order online from their official uk website, because there is none in Hungary and my money was accepted by the website, but the product was not sent, claiming that they cannot ship to this country. It would be ok if they sent the money back straight away, but even after corresponding with support they deny that it is their responsibility.
Written by a customer while visiting jbl.com
Customer Rating
5
Happy with these
on September 8, 2023
Posted by: erock626
I’ve had these about a month now and they are great for my runs and casual listening. They are very light, I almost wish they had just a little more weight, but they fit in the ear fine with the different sized ear fittings. Make sure to take the initial one off, I was trying to put it over the smallest fitting
Written by a customer while visiting jbl.com