Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - 2023 - Black
Average customer rating
3.4
(132 Reviews)
Rating breakdown 132 reviews
5 Stars
50
4 Stars
22
3 Stars
16
2 Stars
13
1 Star
31
92%of customers recommend this product.
(
37 out of
40)
Customer Reviews for JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - 2023 - Black
Customer Rating
5
Great Sound - Get the App!
on December 31, 2023
Posted by: Frankowitz
from Minneapolis MN
[This review was collected as part of a promotion.] Love the JBL Tune Flex Ear Buds. They have the usual Great JBL Sound, with booming bass.
The box contains a Quick Start guide, a box of ear tips and a short USB A to C cable for charging (it's Orange making it easy to find) plus the Ear Buds. (see the pictures)
My advice is to download the JBL Headphones App right away! There's a QR Code with the link. Mine came with a decent charge out of the box, but I charged it fully just to be safe, while I installed the JBL Headphones App on my phone. The case has lights that indicate the level of charge...they go out when the device is fully charged.
The JBL Tune Flex uses Bluetooth to connect. Opening the case makes the Ear Buds discoverable, and they easily connected to my Samsung with a custom name for easy identification.
Operation is simple using taps to the top of the earbud, the part in your ear (that's the actual speaker). You can use them in one ear (Mono) or both (Stereo), the controls are the same on each side. I chose to use the Ear Buds with open ear tips, just as they came out of the box. If you choose to use the Sealing Ear Tips (there are 3 different sizes) the first thing to do is remove the Open Ear Tips...see my picture with the tip removed. Directions are on the the first page of the Quick Start Guide...don't overlook them!!
With the JBL Headphone App, you can customize many of the device controls and the sound; there's also an Equalizer that works very well, I was using Sirius XM from my phone and settled on the "Vocal" EQ setting. There are also three settings (available in the App) for Ambient Noise and with 6 adjustments within that, you should be able to find just the right setting for your location(s).
The box contains a Quick Start guide, a box of ear tips and a short USB A to C cable for charging (it's Orange making it easy to find) plus the Ear Buds. (see the pictures)
My advice is to download the JBL Headphones App right away! There's a QR Code with the link. Mine came with a decent charge out of the box, but I charged it fully just to be safe, while I installed the JBL Headphones App on my phone. The case has lights that indicate the level of charge...they go out when the device is fully charged.
The JBL Tune Flex uses Bluetooth to connect. Opening the case makes the Ear Buds discoverable, and they easily connected to my Samsung with a custom name for easy identification.
Operation is simple using taps to the top of the earbud, the part in your ear (that's the actual speaker). You can use them in one ear (Mono) or both (Stereo), the controls are the same on each side. I chose to use the Ear Buds with open ear tips, just as they came out of the box. If you choose to use the Sealing Ear Tips (there are 3 different sizes) the first thing to do is remove the Open Ear Tips...see my picture with the tip removed. Directions are on the the first page of the Quick Start Guide...don't overlook them!!
With the JBL Headphone App, you can customize many of the device controls and the sound; there's also an Equalizer that works very well, I was using Sirius XM from my phone and settled on the "Vocal" EQ setting. There are also three settings (available in the App) for Ambient Noise and with 6 adjustments within that, you should be able to find just the right setting for your location(s).
All of this functionality, at a tremendous price makes for a great value which is why I give the JBL Tune Flex Ear Buds FIVE Stars
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
I changed my mind once I got the ear tips right.
on December 30, 2023
Posted by: Jay Jay
from Daytona Beach, Florida
[This review was collected as part of a promotion.] W when I first got the product, I opened it up. The packaging was nice and neat. It was well secured within the box that it was sent in. I proceeded to open the package itself and I looked and saw that the package was in good shape, I opened up and pulled all of the items out of the box including the instructions. Everything look good all the pieces look superb. After I started charging the product up, I was able to get it to hook up to my iPhone rather easily. I already had the app for the headphones due to headphones that I had from JBL I use the app to program and digitize the headphones or earbuds per se and to be honest they sound pretty good. The product itself Is a good quality and the sound I would give it a B- if I put it on a scale from A to F. I would give it a B minus in sound but the quality of it I would probably give an A- Overall I like this product and I would recommend it to my friends that like good sound lite weight earbuds.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Great ear buds for the price
on December 30, 2023
Posted by: Reina93
from Los Angeles, CA
[This review was collected as part of a promotion.] I love them clean and clear sound. Great quality,
Easy pairing with any device . noise cancellation
you can tweak with the EQ with the app.
Easy pairing with any device . noise cancellation
you can tweak with the EQ with the app.
cons : case is a bit bulky ..The touch controls are a bit annoying, constantly calling random numbers . so you need to be careful of how you grab them when putting them in the case. but You can just turn it off though so it's not a big deal.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Beautiful sound with emphasis on bass!
on December 29, 2023
Posted by: Panama Jack
from Bisbee, Arizona
[This review was collected as part of a promotion.] I really love these! I used the larger tips which were easy to install after removing the hard to see black rubber tip protectors. I have used these for three days with the battery still reading full on the base unit. Approximately 4 hours of total use. The manual says 33 hours before recharge. The sound is outstanding , nice bass! Lightweight and comfortable. C type charge so charge is fast with provided cable.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
All About That Pure Bass
on December 29, 2023
Posted by: CMajorPorter
from Teaneck, New Jersey
[This review was collected as part of a promotion.] These wireless noise canceling earbuds are super comfortable to wear and easy to use with Bluetooth. The buds feature four microphones, the app to set ambient sound control, ear tip sound settings, voice aware and tapping gestures. Wow!—with its own sound mixer possibilities they respond to touch/tap for music player controls and phone call control. The optional volume limiter automatically sets the level below 85db to protect hearing. You get a quick start guide to help you set up and answer frequently asked questions. Four microphones!—an amazing 12mm dynamic driver, the ability to receive calls crystal clear; the sleek charger box that looks luxurious includes polar white indicator lights and takes up to two hours to fully charge via USB-C. I use these earbuds at home and I love to use them when I am out and about running errands. The bass sound is awesome and I can really feel the kick in the my favorite tunes. It’s all about that pure bass and sound control. I like that they feel light in my ear and I prefer to wear them without the extra included DIY ear sealing tips. I am giving this product a rating of five out five stars overall and I am happy that the ebony color matches all of my outfits.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Great features
on December 27, 2023
Posted by: Sender
I bought this like a 20 days ago it's sounds pretty good very nice features sounds perfect
Written by a customer while visiting jbl.com
Customer Rating
2
not noise canceling, one broke lol
on December 24, 2023
Posted by: a dude
okay so i bought these like a month ago. one is entirely too quiet now, it barely cancels out noise, even if you choose the "noise cancelling" option. sound quality is pretty good, but its really not a great headphone. especially if you use headphones a lot. barely cancels out noise, one broke in less than a month.
Response from jbl.comBy Customer Support, Customer Support, December 25, 2023
Thanks for your question. We're here to help you with your JBL Tune Flex. To get the best audio response with the noise-canceling feature, choosing the right size of ear tips helps create a tight seal in your ears. Angle the ear tip slightly downward and gently twist the earbud to fit securely. To further isolate where the low volume is coming from, try to connect the earbuds to a different device to see if it fixes the problem. In addition, the earbuds can be susceptible to moist or deep-seated dirt that blocks the screen of the earbuds. To reduce the likelihood of this issue, clean the earbuds by removing the dirt after each use, using a pointed toothpick to remove large amounts, and a small amount of rubbing alcohol applied to a cotton swab for final degreasing. If you need more help, please reach out to our Customer Support for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
2
on December 15, 2023
Posted by: Anonymous
Barely had them a month and they don't work anymore.
By Customer Support, December 16, 2023
We're here to help with your JBL Tune Flex. If the earbuds no longer charge, please try cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If the issue remains, we'd like to work with you directly so we can isolate the issue, please contact our customer support.
Written by a customer while visiting jbl.com