Customer reviews from lockly.com
Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Average customer rating
4.8
(245 Reviews)
Rating breakdown 245 reviews
5 Stars
220
4 Stars
19
3 Stars
0
2 Stars
3
1 Star
3
98%of customers recommend this product.
(
218 out of
222)
Customer Reviews for Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Customer Rating
2
So much potential ruined by horrible WiFi
on March 22, 2026
Posted by: multisport4me
from New York, NY
Gender:Male
The lock has so many compelling features held back by use of a 2.4Ghz WiFi chip that struggles to remain connected to my network no matter how close I move my router or extender to it. The 2.4Ghz chip lacks SSID steering so get ready to create a dedicated 2.4Ghz network just for this lock....and even then, it doesn't stay connected consistently.
No, I would not recommend this to a friend.
Response from lockly.comBy Ashley L., Lockly Customer Service, March 23, 2026
Hello!
Thank you for sharing your experience and detailed feedback. We understand how frustrating connectivity issues can be, especially when the lock has so many great features.
Our support team will be emailing you to schedule a convenient time to troubleshoot your setup and explore ways to improve stability on your current network. We look forward to helping ensure your Lockly is performing reliably.
Thank you for sharing your experience and detailed feedback. We understand how frustrating connectivity issues can be, especially when the lock has so many great features.
Our support team will be emailing you to schedule a convenient time to troubleshoot your setup and explore ways to improve stability on your current network. We look forward to helping ensure your Lockly is performing reliably.
Written by a customer while visiting lockly.com
Customer Rating
5
Recognize you every time with the face camera even
on March 21, 2026
Posted by: Luis O
from Miami Florida
Gender:Male
Our daughter thought that with a picture the lock would open and it didn’t. Thank God!!!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, March 23, 2026
Thank you for sharing! We’re glad to hear the lock worked as intended and didn’t open with just a picture. Lockly is designed with advanced facial recognition to ensure your home stays secure while still being convenient for authorized users. We’re happy it gave you that peace of mind!
Written by a customer while visiting lockly.com
Customer Rating
5
Best we ever had
on March 21, 2026
Posted by: SharonKay
from West Terre haute , Indiana
Gender:Female
We have had this door lock for about a month, it is so good. Works as it should which is a blessing. The one we had before would only open if it felt like it.. I love the fact that when I close the door it will automatically lock.. facial recognition works amazingly as does the finger print. We are planning on getting two more for our back door and my craft room door.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, March 23, 2026
Thank you so much for your wonderful review! We’re thrilled to hear that your Lockly is working reliably and that features like auto-lock, facial recognition, and fingerprint access are making life easier. It’s great to know it’s giving you the peace of mind you were looking for. We’re excited that you’re planning to get more for your back door and craft room—your support means a lot to us!
Written by a customer while visiting lockly.com
Customer Rating
2
Not crazy about it
on March 20, 2026
Posted by: JDUB
from SC
Gender:Male
Good luck shoving the wires back in without it affecting the dead bolt , 90 minutes in and there’s no way the wires aren’t going to rest on the deadbolt somewhere
Response from lockly.comBy Ashley L., Lockly Customer Service, March 23, 2026
Hello!
We’re sorry to hear about the frustration you experienced with the installation. We understand how tricky it can be to manage the wiring around the deadbolt, and we truly appreciate you taking the time to share your feedback. Our team is happy to provide step-by-step guidance or troubleshoot any issues to ensure your Lockly is installed correctly without affecting the deadbolt.
We’ve emailed you to schedule a convenient time to discuss and assist further.
Thank you for your patience!
We’re sorry to hear about the frustration you experienced with the installation. We understand how tricky it can be to manage the wiring around the deadbolt, and we truly appreciate you taking the time to share your feedback. Our team is happy to provide step-by-step guidance or troubleshoot any issues to ensure your Lockly is installed correctly without affecting the deadbolt.
We’ve emailed you to schedule a convenient time to discuss and assist further.
Thank you for your patience!
Written by a customer while visiting lockly.com
Customer Rating
5
Everything you could want from a lock
on March 17, 2026
Posted by: Anonymous
from QLD, Australia
Gender:Male
We bought the Lockly Visage a couple of months ago because we kept getting annoyed at having to use a key in our old lock. Now, we have the option of face recognition, fingerprint, code, phone wallet, phone app, and of course, an actual key. The only drawback is that Apple lock only lets one user have the key in their wallet (a limitation on Apple’s side, not Lockly). However, because the facial recognition works so well, I don’t find myself ever using this feature anyway.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, March 17, 2026
Thank you for sharing your detailed experience! We’re so glad to hear that your Lockly Visage has made everyday access more convenient with its range of options like facial recognition, fingerprint, and mobile access.
We also appreciate you pointing out the Apple Wallet limitation — you’re absolutely right, that’s currently a restriction on Apple’s side. It’s great to hear that the facial recognition feature has been so reliable that you don’t need to rely on it much anyway.
If you ever have questions or need support, we’re always here to help!
We also appreciate you pointing out the Apple Wallet limitation — you’re absolutely right, that’s currently a restriction on Apple’s side. It’s great to hear that the facial recognition feature has been so reliable that you don’t need to rely on it much anyway.
If you ever have questions or need support, we’re always here to help!
Written by a customer while visiting lockly.com
Customer Rating
5
Great features, easy setup & easy to install!
on March 16, 2026
Posted by: RLJ801
from Washington
Gender:Female
Love the facial recognition that works with ease but also offers other options to use for self or visitors.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, March 17, 2026
Thank you for your feedback! We’re thrilled to hear that you’re enjoying the facial recognition feature and the flexibility it offers for both you and your visitors. Providing convenient and versatile access options is exactly what we aim for. If you ever need assistance or have more feedback, we’re here to help!
Written by a customer while visiting lockly.com
Customer Rating
5
Great lock.
on March 13, 2026
Posted by: JL123
from Atlanta
Gender:Male
Bought this lock after careful research and found this facial recognition lock will best fit our home setting. It turned out working perfect for us and we love it.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, March 13, 2026
Thanks for taking the time to do the research and for sharing your experience! 😊 We’re so glad to hear the facial recognition lock fits your home perfectly and that it’s working great for you. It means a lot to know you’re loving it—thanks for choosing us!
Written by a customer while visiting lockly.com
Customer Rating
5
Wonderful Door Lock
on March 11, 2026
Posted by: Nick27
from Venice, FL
Gender:Male
I’ve had this lock installed for a few weeks and the facial recognition feature is fantastic. I set it up for my kids coming home from school and they love being able to walk up and have the door unlock without needing a key.
My only complaint is with the auto lock feature when the door is slightly open. The lock uses a small sensor on the door and frame to detect when the door is closed. If the door is cracked but still close enough to trigger the sensor, the lock thinks the door is shut and tries to engage the deadbolt. The bolt then hits the door jamb and the lock errors out.
Leaving the door wide open avoids the issue, but then bugs get in and the AC escapes. I really like the auto lock feature overall, but it would be nice if there were a way to pause it temporarily when the door isn’t fully closed.
Other than that, it’s been a great smart lock and the facial recognition is incredibly convenient.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, March 11, 2026
Thank you for the thoughtful feedback! We’re really glad to hear that you and your kids are enjoying the facial recognition feature—it’s great to know it’s making coming home from school easier and more convenient.
We also appreciate you sharing your experience with the auto-lock behavior when the door is slightly open. As a helpful tip, the auto-lock timer can be adjusted in the app, which may help reduce the chances of the lock attempting to engage before the door is fully closed.
Feedback like yours is very valuable, and we’ll also be sure to pass your suggestion along to our product team. If you ever need assistance or have additional questions, please feel free to reply to this message anytime—we’re always happy to help!
We also appreciate you sharing your experience with the auto-lock behavior when the door is slightly open. As a helpful tip, the auto-lock timer can be adjusted in the app, which may help reduce the chances of the lock attempting to engage before the door is fully closed.
Feedback like yours is very valuable, and we’ll also be sure to pass your suggestion along to our product team. If you ever need assistance or have additional questions, please feel free to reply to this message anytime—we’re always happy to help!
Written by a customer while visiting lockly.com