Customer reviews from lockly.com
Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Average customer rating
4.8
(245 Reviews)
Rating breakdown 245 reviews
5 Stars
220
4 Stars
19
3 Stars
0
2 Stars
3
1 Star
3
98%of customers recommend this product.
(
218 out of
222)
Customer Reviews for Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Customer Rating
5
Excellent lock!
on August 16, 2026
Posted by: Mike1116
from Hyde Park, NY
Gender:Male
I’ve had this lock installed for z as bout a month now and I’m very satisfied. Installation was easy and configuring it in the app was straightforward. Operationally it has been performing well, facial scan, fingerprint and code all work whenever someone tries it. Very happy with this purchase.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 17, 2026
Thank you so much for the fantastic review! We’re thrilled to hear that you’ve been so happy with your LOCKLY Visage after the first month. It’s great to know that installation was straightforward and that configuring the lock through the app was just as easy.
We’re especially glad to hear that all of your access methods—including facial recognition, fingerprint, and PIN code—have been performing reliably. That combination of convenience, flexibility, and security is exactly what we aim to provide.
Thank you for choosing LOCKLY and for taking the time to share your experience. We truly appreciate your support and are so happy to hear you’re enjoying your new lock! ⭐⭐⭐⭐⭐
We’re especially glad to hear that all of your access methods—including facial recognition, fingerprint, and PIN code—have been performing reliably. That combination of convenience, flexibility, and security is exactly what we aim to provide.
Thank you for choosing LOCKLY and for taking the time to share your experience. We truly appreciate your support and are so happy to hear you’re enjoying your new lock! ⭐⭐⭐⭐⭐
Written by a customer while visiting lockly.com
Customer Rating
5
Great features and quality!
on August 15, 2026
Posted by: Luxe
from Unites States
Gender:Female
Love the upgrade to our front door lock! You never have to wonder if you locked the front door again and the facial recognition is essential when your hands are tied up with grocery bags etc! Highly recommend! 10/10
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 17, 2026
Thank you so much for the fantastic review! We’re thrilled to hear that you’re loving the upgrade to your front door and that the facial recognition feature has become such a valuable part of your daily routine. Being able to unlock the door hands-free when your arms are full of groceries or packages is exactly the kind of convenience we wanted to create with LOCKLY Visage.
It’s also great to hear that you’re enjoying the added peace of mind that comes with knowing you can check and control your lock. Thank you for the 10/10 recommendation and for choosing LOCKLY! We truly appreciate your support and kind words. ⭐⭐⭐⭐⭐
It’s also great to hear that you’re enjoying the added peace of mind that comes with knowing you can check and control your lock. Thank you for the 10/10 recommendation and for choosing LOCKLY! We truly appreciate your support and kind words. ⭐⭐⭐⭐⭐
Written by a customer while visiting lockly.com
Customer Rating
5
Awesome lock! Best smart lock I’ve had
on August 14, 2026
Posted by: Ron1258
from Torrance, CA
Gender:Male
Love the facial recognition feature, just walk up and the door unlocks - great when you’re carrying groceries or packages. The wife loves it and is also secure knowing the key option is there.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 17, 2026
Thank you so much for the fantastic review! We’re thrilled to hear that you’re loving your LOCKLY Visage and that the facial recognition feature has made getting in the door so convenient—especially when your hands are full with groceries or packages! 😊
It’s wonderful to hear that both you and your wife are enjoying the lock and appreciating the added peace of mind from having multiple secure ways to access your home. The Visage is designed to make everyday entry both convenient and secure, so we’re glad it’s delivering that experience for you.
Thank you for choosing LOCKLY and for sharing your experience with us. We truly appreciate your support! ⭐⭐⭐⭐⭐
It’s wonderful to hear that both you and your wife are enjoying the lock and appreciating the added peace of mind from having multiple secure ways to access your home. The Visage is designed to make everyday entry both convenient and secure, so we’re glad it’s delivering that experience for you.
Thank you for choosing LOCKLY and for sharing your experience with us. We truly appreciate your support! ⭐⭐⭐⭐⭐
Written by a customer while visiting lockly.com
Customer Rating
5
It’s better than I thought, hands free is handy
on August 12, 2026
Posted by: Bob 12345
from San Francisco
Gender:Male
Have both facial recognition and fingerprint, use facial recognition exclusively.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 13, 2026
Thank you so much for the 5-star review! We’re thrilled to hear that you’re enjoying the facial recognition feature and that it’s working well for you. We truly appreciate you taking the time to share your experience with us!
Written by a customer while visiting lockly.com
Customer Rating
5
Love this lock
on August 5, 2026
Posted by: Bob1
from California
Gender:Male
I upgraded my lock to the Visage Zeno. It was so easy to install and set up! My family loves the hands free facial recognition feature, especially when our hands are full with groceries or the dogs! I highly recommend this lock!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 5, 2026
Thank you for sharing your experience with the Visage Zeno! We’re so glad to hear that the installation and setup were easy and that your family is enjoying the hands-free facial recognition feature. We know how convenient it is to unlock your door when your hands are full, and we love hearing that it’s making everyday moments a little easier.
Thank you for recommending Lockly and for choosing us to help keep your home secure. We truly appreciate your support! 🔒😊
Thank you for recommending Lockly and for choosing us to help keep your home secure. We truly appreciate your support! 🔒😊
Written by a customer while visiting lockly.com
Customer Rating
5
OUTFREAKINGSTANDING LOCK!
on July 28, 2026
Posted by: Royce
from North Myrtle Beach, SC
Gender:Male
I have used this for the past 2 months when I purchased it. It has been an absolute great product that if I had more doors I would install this on them as well. Adding users has never been easier, truly wish I had heard of this company sooner.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 28, 2026
Thank you for your outstanding 5-star review! We're thrilled to hear how much you’re enjoying your Lockly Visage Zeno Series Facial Recognition Deadbolt. It’s wonderful to know that the installation, user management, and overall experience have exceeded your expectations. We truly appreciate your enthusiasm and your trust in Lockly. Thank you for sharing your experience, and we’re excited to continue providing you with smart, secure solutions for your home!
Written by a customer while visiting lockly.com
Customer Rating
5
Great lock
on July 25, 2026
Posted by: Anonymous
from Adelaide
Gender:Male
I've had this lock for a few weeks now and cannot fault it recognises the registered faces almost instantly. We had a direct smart lock before and it would always do it so far there have been no drop outs and the app works really fast cannot fault this lock
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 27, 2026
Thank you for sharing your experience with Lockly Visage! We're thrilled to hear that you’re enjoying the lock and that the facial recognition, app performance, and overall reliability have exceeded your expectations.
We understand how important a seamless and dependable smart lock experience is, and we're glad to hear that Visage has provided fast recognition and consistent performance without the connectivity issues you experienced with your previous lock.
Thank you for choosing Lockly and for taking the time to share your feedback. We truly appreciate your support and hope you continue to enjoy your Visage!
We understand how important a seamless and dependable smart lock experience is, and we're glad to hear that Visage has provided fast recognition and consistent performance without the connectivity issues you experienced with your previous lock.
Thank you for choosing Lockly and for taking the time to share your feedback. We truly appreciate your support and hope you continue to enjoy your Visage!
Written by a customer while visiting lockly.com
Customer Rating
5
Great security while making entry seamless
on July 12, 2026
Posted by: ChrisInSanJose
from San Jose, CA
Gender:Male
This lock provided great security, while at the same time making entry seamless with its facial recognition unlocking the door as you approach. So easy and no fumbling with keys. It doesn't get better than this.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 13, 2026
Thank you for your 5-star review! We're thrilled to hear that you're enjoying the security, convenience, and seamless entry experience your Lockly provides. Features like facial recognition are designed to make everyday access easier while keeping your home protected, and we're so glad you're loving the key-free experience.
Thank you for choosing Lockly and for sharing your feedback. We appreciate your support and are excited to be part of your smart home journey! 🔒💙
Thank you for choosing Lockly and for sharing your feedback. We appreciate your support and are excited to be part of your smart home journey! 🔒💙
Written by a customer while visiting lockly.com