Customer reviews from lockly.com
Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Average customer rating
4.8
(262 Reviews)
Rating breakdown 262 reviews
5 Stars
235
4 Stars
20
3 Stars
0
2 Stars
4
1 Star
3
98%of customers recommend this product.
(
232 out of
237)
Customer Reviews for Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Customer Rating
5
Best lock ever!
on October 13, 2026
Posted by: J_85
from Indiana
Gender:Male
From the start it was simple to install, setup and program. I like that it has multiple ways to lock and unlock, I programmed my family for fingerprint and Face ID, haven’t had a single issue and we use it multiple times everyday Face ID is quick and reliable. Battery life is still unknown for our usage but after a month it’s still 96% I will definitely purchase more Lockly products in the future and I highly recommend!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, October 14, 2026
Thank you so much for your fantastic review! ⭐ We're thrilled to hear that your Lockly lock has been easy to install, set up, and use. It's great to know that you're enjoying the convenience of fingerprint and Face ID access for your family, along with the reliable performance and battery life. Your trust and recommendation mean so much to us! Thank you for choosing Lockly, and we look forward to being part of your home security for years to come! 😊
Written by a customer while visiting lockly.com
Customer Rating
5
Amazing electric door lock
on October 12, 2026
Posted by: Charles W
from CHULA VISTA
Gender:Male
I have two of these locks. The fingerprint access is what I use on the front door and both fingerprint and facial recognition for the garage door. I love the keyless access but have the key as a back up. The battery is holding up firmly and anticipate it to last well over 3 months with constant use. I just took the garage lock to a locksmith and had it rekeyed to that I only use one key for both locks. So far this lock has been a solid purchase!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, October 12, 2026
Thank you for sharing such a detailed review! We’re thrilled to hear that you’re enjoying the convenience and versatility of your Lockly locks. It’s great to know that the fingerprint and facial recognition features are making your daily routine easier, while the backup key gives you added peace of mind. We appreciate your feedback on battery life and are happy to hear that your locks have been a solid investment. Thank you for choosing Lockly and for being a valued customer!
Written by a customer while visiting lockly.com
Customer Rating
5
Life changing
on October 12, 2026
Posted by: andrewr164
from Detroit, MI
Gender:Male
You won’t understand until you try the facial recognition feature. It saved me so much time I now have to clean the house when I get home.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, October 12, 2026
Thank you for the 5-star review! We’re thrilled to hear that the facial recognition feature has made your daily routine so much easier. 😊 It’s great to know you’re enjoying the convenience of hands-free access. Thanks for choosing Lockly, and enjoy your extra time at home!
Written by a customer while visiting lockly.com
Customer Rating
5
Best Smart Lock EVER!!!
on October 3, 2026
Posted by: Henry
from Cincinnati
Gender:Male
This lock has FINGERPRINT recognition, PIN GENIE technology and best of all: FACIAL RECOGNITION!!! I absolutely love this lock. I like it because it is VERY FAST!!! It is perfect for my large family. I have a 7 year old who is smaller than most 7 year olds. And, it works PERFECTLY on her. And, it is FAST, too. I had a Lockly Pro for 5 years and I loved it too. I'm going to put the Pro on another door. VERY HIGHLY RECOMMENDED!!!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, October 5, 2026
Thank you so much for your fantastic review! We’re thrilled to hear how much you love your LOCKLY Visage Zeno Series and its fingerprint, PIN Genie, and facial recognition features. It’s especially wonderful to hear that the facial recognition is working quickly and reliably for your entire family.
We’re also honored that you’ve been a LOCKLY customer for years and are continuing to use your LOCKLY Pro on another door. Your enthusiastic recommendation means so much to us. Thank you for choosing LOCKLY and for sharing your experience!
We’re also honored that you’ve been a LOCKLY customer for years and are continuing to use your LOCKLY Pro on another door. Your enthusiastic recommendation means so much to us. Thank you for choosing LOCKLY and for sharing your experience!
Written by a customer while visiting lockly.com
Customer Rating
5
Amazing addition to our house
on September 26, 2026
Posted by: Nate P
from Jax Beach, FL
Gender:Male
We’ve been using our lock for about 4 months and the facial recognition is great and the ability to lock/unlock remotely is clutch. Definitely worth the money.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 28, 2026
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
We’re thrilled to hear that you’re loving your LOCKLY Visage Zeno after four months of use! It’s great to know that the facial recognition and remote lock/unlock features have been making life a little easier and adding convenience to your home.
Thank you for choosing LOCKLY and for sharing your experience with us! 🔐🏠💙
We’re thrilled to hear that you’re loving your LOCKLY Visage Zeno after four months of use! It’s great to know that the facial recognition and remote lock/unlock features have been making life a little easier and adding convenience to your home.
Thank you for choosing LOCKLY and for sharing your experience with us! 🔐🏠💙
Written by a customer while visiting lockly.com
Customer Rating
5
Good features with both face recognition
on September 24, 2026
Posted by: Anonymous
from Denver, CO
Gender:Male
I was looking for a deadbolt that has both face recognition and fingerprint to unlock automatically. I am glad I found this Visage Zeno. I installed 3 months back and so far everything works perfect. The response time or delay of face recognition and fingerprinting unlocking is almost real time and no delay. It also comes with two batteries, so that I can swap one out to get them charged. Installation was quite straghtforward and it took me about 20 mins to install everything and get the lock online. It has both Wi-Fi and bluetooth connections as well. Would definitely recommend it.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 25, 2026
Thank you so much for the fantastic 5-star review! We’re thrilled to hear that your Lockly Visage Zeno has been working perfectly and that you’re enjoying the convenience of both facial recognition and fingerprint access. It’s great to know the response time has been fast and reliable, and that the installation and setup process was straightforward.
We also love hearing that the dual-battery setup and Wi-Fi/Bluetooth connectivity have added extra convenience to your experience. Thank you for choosing Lockly and for recommending the Visage Zeno! 🔒😊
We also love hearing that the dual-battery setup and Wi-Fi/Bluetooth connectivity have added extra convenience to your experience. Thank you for choosing Lockly and for recommending the Visage Zeno! 🔒😊
Written by a customer while visiting lockly.com
Customer Rating
5
Great wifi face recognition lock
on September 21, 2026
Posted by: Jyosi
from Boca Raton,FL
Gender:Male
Works great with face recognition also with smart phone and fingerprint
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 22, 2026
Thank you for the 5-star review! ⭐ We’re so glad to hear that you’re enjoying the convenience of face recognition, smartphone access, and fingerprint entry. We appreciate you choosing LOCKLY and sharing your experience! 🔐
Written by a customer while visiting lockly.com
Customer Rating
5
Works as advertised, very accurate
on September 18, 2026
Posted by: doc26
from Houston, TX
Gender:Male
Have had this for about a month now. Very easy to set up very accurate with facial recognition, as well as on the fingerprint. App is very useful to make sure the doors locked installation fairly straightforward
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 21, 2026
Thank you for sharing your experience! ⭐ We’re so glad to hear that your LOCKLY Visage Zeno has been easy to set up and that you’re enjoying the accuracy of both facial recognition and fingerprint access. It’s great to know the app is also helping you keep an eye on your lock and make sure your door is secure. We truly appreciate your support and choosing LOCKLY! 🔒
Written by a customer while visiting lockly.com