Customer reviews from lockly.com
Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Average customer rating
4.8
(245 Reviews)
Rating breakdown 245 reviews
5 Stars
220
4 Stars
19
3 Stars
0
2 Stars
3
1 Star
3
98%of customers recommend this product.
(
218 out of
222)
Customer Reviews for Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Customer Rating
5
Great lock and excellent battery life
on May 28, 2026
Posted by: Robert C
from Houston, TX
Gender:Male
I bought this in September 2024. The battery life is excellent, It comes with two batteries and I didn't have to swap the first battery until just after a year of using and I use the auto lock function and door sensor. The facial recognition works great day or night and picks up best when your about 18-24 inches away and looking at the lock. The fingerprint takes about a second to recognize. I have not used the key code to unlock the door yet. FYI wait till the lock fully stops before trying to open the door after unlocking as it will cause the action to stop and still be locked. Only know this cause my wife is impatient and had this happen several times lol.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Awesome
on May 28, 2026
Posted by: HOME SECURED HOME
from Kansas City
Gender:Male
Great convenience Great convenience Great convenience
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, May 28, 2026
Thank you for the 5-star review! We’re thrilled to hear you’re loving the convenience your Lockly provides. Making everyday access easier, smarter, and more secure is exactly what we strive for. We truly appreciate your support and thank you for choosing Lockly!
Written by a customer while visiting lockly.com
Customer Rating
5
Lockly Visage Zeno Series Smart Lock, Facial Recog
on May 27, 2026
Posted by: Brown
from Indianapolis IN
Gender:Female
Love this lock!!!! I don’t have to use a key to unlock the door with bags of groceries it’s super convenient. I don’t have to worry about getting back in the house if I forget my key! So far it’s been awesome.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, May 28, 2026
Thank you so much for the amazing 5-star review! We’re thrilled to hear how convenient your Lockly has been for your daily routine. Being able to unlock your door hands-free while carrying groceries and never worrying about forgotten keys is exactly the kind of experience we want for our customers. We’re so happy to hear it’s been awesome so far — thank you for choosing Lockly!
Written by a customer while visiting lockly.com
Customer Rating
5
Now this is a smart door lock
on May 21, 2026
Posted by: Merv
from Alberta Canada
Gender:Male
love love the facial recognition as it works fabulously, hands full no problem walk to the door and it opens. It also comes with fingerprint reader, apple home access or just enter a code. Great product. Thank you Lockly
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, May 22, 2026
Thank you so much for the amazing review! We’re thrilled to hear you’re loving the facial recognition feature and the convenience it brings to your daily routine. Being able to unlock your door hands-free is exactly the seamless experience we aimed for. We’re also glad you’re enjoying the flexibility of fingerprint access, Apple Home integration, and keypad entry options. Thank you for choosing Lockly and for sharing your experience with us!
Written by a customer while visiting lockly.com
Customer Rating
4
Visage is so close to perfect but lacks a camera
on May 19, 2026
Posted by: remington
from Dallas
Gender:Male
Having upgraded through generations of Lockly devices and repurposing them to other doors, the Visage is my fourth and is so close to perfect. From a functional perspective, 5 stars. Facial recognition works great. App is responsive. The one thing holding it back is the lack of internal camera. Sure, there are plenty of doorbell cameras on the market, but I have been waiting 2+ years for a Vision/Visage combo. Lockly, if you read these reviews, please make it.
Response from lockly.comBy Ashley L., Lockly Customer Service, May 19, 2026
Thank you for being such a longtime Lockly customer and for growing with us through multiple generations of devices! It’s incredibly rewarding to hear that the Visage is your fourth Lockly and that the facial recognition and app experience have been delivering at a 5-star level for you.
We also really appreciate the thoughtful feedback about the lack of an internal camera. A Vision/Visage combo is a compelling idea, and you’re definitely not alone in wanting a more unified smart entry experience. Feedback like yours helps shape future products, and we’ll be sure to pass this along to the team.
Thanks again for the support, the loyalty, and for continuing to push us toward “so close to perfect” becoming simply “perfect.”
We also really appreciate the thoughtful feedback about the lack of an internal camera. A Vision/Visage combo is a compelling idea, and you’re definitely not alone in wanting a more unified smart entry experience. Feedback like yours helps shape future products, and we’ll be sure to pass this along to the team.
Thanks again for the support, the loyalty, and for continuing to push us toward “so close to perfect” becoming simply “perfect.”
Written by a customer while visiting lockly.com
Customer Rating
4
Good face detection
on May 17, 2026
Posted by: Faceman
Gender:Male
Face detection works well. Only trip up has been when I walk up to it alongside a friend/family member that is not registered, it has a bit of trouble. But overall still great.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, May 18, 2026
Thank you for taking the time to share your feedback!
We’re glad to hear the face detection is working well overall. We appreciate you noting the situation with multiple people approaching the lock at the same time—feedback like this is very helpful as we continue improving performance and accuracy.
We’re happy you’re still having a great experience and truly appreciate your support!
We’re glad to hear the face detection is working well overall. We appreciate you noting the situation with multiple people approaching the lock at the same time—feedback like this is very helpful as we continue improving performance and accuracy.
We’re happy you’re still having a great experience and truly appreciate your support!
Written by a customer while visiting lockly.com
Customer Rating
5
Easy Setup, Works Every time
on May 17, 2026
Posted by: Reuben
from Forney, TX
Gender:Male
I recently purchased this lock for the Apple HomeKit integration and facial unlock. This lock fit perfectly for what I was looking for and was easy to setup for the entire family. Built in WiFi means no extra dongle to connect and sync.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, May 18, 2026
Thank you for the 5-star review!
We’re glad to hear the lock was a great fit for what you were looking for, especially with Apple HomeKit integration and facial unlock. It’s great to know setup was easy for your whole family and that the built-in WiFi added to the convenience.
We truly appreciate you taking the time to share your experience!
We’re glad to hear the lock was a great fit for what you were looking for, especially with Apple HomeKit integration and facial unlock. It’s great to know setup was easy for your whole family and that the built-in WiFi added to the convenience.
We truly appreciate you taking the time to share your experience!
Written by a customer while visiting lockly.com
Customer Rating
5
Best smartlock
on May 16, 2026
Posted by: Mojo9
from Mascouche
Gender:Male
It's been 2 weeks I've been using this lock daily, and now I have to remind myself to make sure I take my keys just in case. The face unlock is so accurate, I never think twice. Show up to my door, it scans, unlocks and thank you.
I have to re-set it for my fiancée as it seems it didn't quite catch her face properly but at least she had the fingerprint and the code.
I was hesitant on spending that kind of money on a lock, but I'm glad I did.
I have to re-set it for my fiancée as it seems it didn't quite catch her face properly but at least she had the fingerprint and the code.
I was hesitant on spending that kind of money on a lock, but I'm glad I did.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, May 18, 2026
Thank you for the 5-star review!
We’re so glad to hear the lock has been working reliably for you and that the face unlock feature has made daily access so seamless. It’s great to know you’re feeling confident using it day to day.
We also appreciate your feedback regarding your fiancée’s setup and are happy to hear the fingerprint and code provided a smooth backup option.
Thank you again for sharing your experience—we’re glad you made the choice and are enjoying the product!
We’re so glad to hear the lock has been working reliably for you and that the face unlock feature has made daily access so seamless. It’s great to know you’re feeling confident using it day to day.
We also appreciate your feedback regarding your fiancée’s setup and are happy to hear the fingerprint and code provided a smooth backup option.
Thank you again for sharing your experience—we’re glad you made the choice and are enjoying the product!
Written by a customer while visiting lockly.com