Customer reviews from lockly.com
Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Average customer rating
4.8
(245 Reviews)
Rating breakdown 245 reviews
5 Stars
220
4 Stars
19
3 Stars
0
2 Stars
3
1 Star
3
98%of customers recommend this product.
(
218 out of
222)
Customer Reviews for Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Customer Rating
4
Almost perfect!
on June 10, 2026
Posted by: Anonymous
from Asunción, Paraguay
Gender:Male
I bought this product a month ago and it’s a great quality product. The only issue is that sometimes it misses the face-detection and I have to manually unlock the door. I hope this gets solved with a software update soon!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 11, 2026
Thank you for your review and for sharing your experience! We're glad to hear you're enjoying the quality of the product overall. We appreciate your feedback regarding the occasional missed face detection—this insight is very helpful for us as we continue to improve performance.
In many cases, ensuring your device is updated to the latest firmware can significantly improve face recognition accuracy and overall reliability. We recommend checking for and installing any available updates through the app to make sure you're getting the best performance possible.
If you continue to experience issues after updating, our support team would be happy to help troubleshoot further. Thank you again for your feedback and for choosing Lockly!
📧 help@lockly.com
📞 669-500-8835
In many cases, ensuring your device is updated to the latest firmware can significantly improve face recognition accuracy and overall reliability. We recommend checking for and installing any available updates through the app to make sure you're getting the best performance possible.
If you continue to experience issues after updating, our support team would be happy to help troubleshoot further. Thank you again for your feedback and for choosing Lockly!
📧 help@lockly.com
📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Solid smart lock, face recognition works great
on June 7, 2026
Posted by: Mahendra
from Sydney, Australia
Gender:Male
Installed this in April and it's been reliable. Face recognition unlocks quickly even in low light. Setup was straightforward, the app walks you through it well. Build quality feels premium and the deadbolt action is smooth. Good upgrade from a standard lock.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 8, 2026
Thank you for the great review! We're glad to hear your lock has been reliable since installation and that the face recognition feature is working quickly and consistently, even in low light. It's also great to know you found the setup straightforward and the app helpful throughout the process.
We appreciate your feedback on the build quality and smooth operation as well—it's wonderful to hear it's been a solid upgrade from your previous lock. Thank you for choosing us!
We appreciate your feedback on the build quality and smooth operation as well—it's wonderful to hear it's been a solid upgrade from your previous lock. Thank you for choosing us!
Written by a customer while visiting lockly.com
Customer Rating
5
Now unlocking door is as easy aa unlocking phone
on June 3, 2026
Posted by: Chimpo
from Dallas Texas
Gender:Male
No issues easy install and works like it’s supposed to !
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 3, 2026
Thank you for your review! We're happy to hear the installation was easy and that everything is working exactly as expected. We appreciate your support and are glad you're enjoying your experience with the product!
Written by a customer while visiting lockly.com
Customer Rating
5
Best choice
on June 2, 2026
Posted by: Mscherelle1
from Detroit
Gender:Female
I am so glad I got these. No more worries about kids losing keys. I can allow company to have temporary codes for access. Can changes codes at will.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 3, 2026
Thank you for your wonderful review! We're delighted to hear that your smart locks are providing both convenience and peace of mind. The ability to manage access, create temporary codes for guests, and update codes whenever needed are some of our favorite features too. We're so glad you're enjoying the benefits of keyless entry. Thank you for choosing our products!
Written by a customer while visiting lockly.com
Customer Rating
5
Great lock
on June 1, 2026
Posted by: Pue1975
from Fort Worth tx
Gender:Male
Face recognition and finger print work great! App has also wonderfull features
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 2, 2026
Thank you for the great feedback! We’re glad to hear the face recognition and fingerprint features are working well for you, and that you’re enjoying the app’s features. Your support means a lot to the team.
Written by a customer while visiting lockly.com
Customer Rating
4
Not just fanfare functional and useful
on May 31, 2026
Posted by: Reluctant customer
from FL
Gender:Male
The idea of purchasing a keyless entry option stemmed from an occasional door lock jamming problem on a relatively newly built home resulting in a front door lockout incident and several difficult unlock incidents that wasn't corrected with a lock replacement. I purchased the Lockly Visage facial recognition device as a gift for my spouse who mentioned having keyless entry installed. The lock mechanism itself looks great in black and installed easily for me. It also earned its keep when I accidentally locked myself out of the house, entering the garage and leaving my keys and my phone inside. I simply opened the garage, walked around to the front door at 4:20 am and the door unlocked using facial recognition as easily as it does during daylight. I did notice however the intermittent lock stickiness issue had not resolved with a second replacement and this time noticed a pattern. The problem was intermittent and present during the hottest part of the day where sunlight directly shines on the lock, clueing me in to the likelihood there was a heat related expansion process causing the problem. I inspected the bolt hole after seeing there was no play in the bolt action when it was applied and noted there was some type of molding inside close enough to the bolt to press against following heat related expansion. I removed it and that resolved the intermittent interference problem so it was this lock that helped me resolve the problem that resulted in it being purchased. I have three recommendations; the lock should be quieter the gear churning internals give it a cheap sound, the sensor mechanism needs to be refined, the hall effect switch is decades behind inexpensive modern tech for the same job and the cover that shields the key pad that is attached with double sided tape and does not rest flush against the pad also gives it a cheap, rush to market appearance. I like the lock otherwise.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 1, 2026
We’re glad to hear that your Lockly Visage has provided real convenience and peace of mind—especially in moments like your early-morning lockout. It’s great to know that the facial recognition feature worked reliably when you needed it most.
We also appreciate your careful observations regarding the intermittent sticking issue and your detailed troubleshooting. Feedback like this is extremely valuable and helps us better understand how our products perform in real-world conditions.
Your comments about the sound, sensor mechanism, and keypad cover design are also noted. We continuously review customer feedback like yours as part of our ongoing efforts to improve both functionality and user experience.
Thank you again for your support and for choosing Lockly. We truly appreciate your insights and are glad the lock has ultimately served you well.
We also appreciate your careful observations regarding the intermittent sticking issue and your detailed troubleshooting. Feedback like this is extremely valuable and helps us better understand how our products perform in real-world conditions.
Your comments about the sound, sensor mechanism, and keypad cover design are also noted. We continuously review customer feedback like yours as part of our ongoing efforts to improve both functionality and user experience.
Thank you again for your support and for choosing Lockly. We truly appreciate your insights and are glad the lock has ultimately served you well.
Written by a customer while visiting lockly.com
Customer Rating
5
Amazing advance Tech
on May 28, 2026
Posted by: Watchking
from Sacramento, Ca
Gender:Male
I have had this lock for over a year now. I love it. So nice opening the door without your hands . The facial recognition is amazing. SO convenient and helpful. I have them for all my doors now.
I just wish it was a little faster on the recognition but other than that it works well
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, May 29, 2026
Thank you for your 5-star review and for being a long-time user! We’re so glad to hear you love the convenience of hands-free entry and facial recognition, and that you’ve chosen to use the lock across all your doors. We appreciate your honest feedback about the recognition speed as well—it’s helpful and will be shared with our team. Thank you again for your continued support!
Written by a customer while visiting lockly.com
Customer Rating
5
Works well and fast.
on May 28, 2026
Posted by: SMiller
Gender:Male
I have had this lock for a couple weeks and am impressed how quickly it recognizes my wife and I and unlocks. It was easy to install and connect to my wifi. I am happy with my purchase.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, May 28, 2026
Thank you for the wonderful 5-star review! We’re so glad to hear you’ve been impressed with how quickly and accurately your Lockly recognizes you and your wife. It’s also great to know the installation and Wi-Fi setup process was smooth and easy for you. We truly appreciate your support and are happy to hear you’re enjoying your purchase. Thank you for choosing Lockly!
Written by a customer while visiting lockly.com