Customer reviews from lockly.com
Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Average customer rating
4.8
(245 Reviews)
Rating breakdown 245 reviews
5 Stars
220
4 Stars
19
3 Stars
0
2 Stars
3
1 Star
3
98%of customers recommend this product.
(
218 out of
222)
Customer Reviews for Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Customer Rating
5
Great Lock
on July 1, 2025
Posted by: mandymandy
from Lincoln, NE
Gender:Female
I bought 2 of these a month ago and I like it. It's receptive to facial recognition and the auto-lock feature works well.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 2, 2025
Thank you for sharing! We're glad you're enjoying the facial recognition and auto-lock features. Appreciate you choosing Lockly!
Written by a customer while visiting lockly.com
Customer Rating
5
Excellent product!
on June 30, 2025
Posted by: Larry
from Jax Beach
Gender:Male
I purchased the Lockly Visage Zeno deadbolt about 2 months ago. It works flawlessly, as advertised. I appreciate the hands -free convenience of facial recognition every time I use it! The superb customer service matches the superb product. Email requests to their support email address were answered by Ashley Lopez within minutes and her responses were extremely helpful. I am a very satisfied customer!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 30, 2025
Thank you for the fantastic review! We're thrilled to hear your Lockly Visage Zeno is working flawlessly and that the facial recognition has made things so convenient. Big shoutout to Ashley for providing top-notch support—we’ll be sure to pass along your kind words. We're grateful to have you as a satisfied customer!
📧 help@lockly.com | 📞 669-500-8835
📧 help@lockly.com | 📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
4
Great lock with an easy install.
on June 22, 2025
Posted by: ScottUniverse
from Kissimee, FL
Gender:Male
Overall, I’m quite pleased with the Lockly Zeno facial recognition lock. The installation process was straightforward and well-documented, making setup relatively easy. The facial recognition feature works reliably and adds a convenient, hands-free way to unlock the door. My only real critique is the speed—it takes a few seconds after recognizing your face before the lock actually opens. It’s not a dealbreaker, but it does feel a bit slow compared to my fingerprint lock from another brand, which unlocks almost instantly. Still, for those looking for a solid smart lock with facial recognition, the Zeno is a strong contender.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 23, 2025
Thank you for sharing your detailed feedback! We’re glad to hear that the installation was smooth and that you appreciate the convenience of the facial recognition feature. We also appreciate your honesty about the unlock speed—it’s helpful for us as we continue to improve our products.
Thanks for choosing Lockly and for recognizing the Zeno as a strong smart lock option!
Thanks for choosing Lockly and for recognizing the Zeno as a strong smart lock option!
Written by a customer while visiting lockly.com
Customer Rating
5
Outstanding Support & Top-Tier Product – A Custome
on June 22, 2025
Posted by: SaeidVafakish
Gender:Male
As for the product: **The Lockly Visage is a masterpiece of smart home tech.** Its **industrial-grade facial detection** works flawlessly—even in low light—and setup was surprisingly intuitive. No fumbling with keys or apps; it recognizes me instantly and secures my home with military-grade encryption. The build quality feels premium, and features like temporary access codes for guests elevate it beyond competitors.
**Why choose Lockly?**
✅ Cutting-edge facial recognition (fast & accurate)
✅ Robust, user-friendly app
✅ Support team that treats you like family
✅ Peace of mind in any situation
✅ Cutting-edge facial recognition (fast & accurate)
✅ Robust, user-friendly app
✅ Support team that treats you like family
✅ Peace of mind in any situation
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 23, 2025
Thank you for such a glowing review! We’re delighted to hear that the Lockly Visage’s facial recognition and overall build quality are exceeding your expectations. Your kind words about our app and support team truly mean a lot to us.
We’re proud to provide cutting-edge technology and peace of mind to customers like you. Thanks for choosing Lockly!
We’re proud to provide cutting-edge technology and peace of mind to customers like you. Thanks for choosing Lockly!
Written by a customer while visiting lockly.com
Customer Rating
5
Worth the extra money
on June 21, 2025
Posted by: Karbear
from Chicago
Gender:Female
I knew I wanted a good lock for new townhouse. This seemed a little pricey, but it was the best rated. It was not hard to install and the best feature is the facial recognition. You have the option of adding family and friends. We were gone and our daughter stopped by to check on the place. Got notification that she was there. Great app and easy to use.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 23, 2025
Thank you for sharing your experience! We’re glad to hear the facial recognition and notifications have been helpful, especially for keeping an eye on your townhouse and loved ones. It’s great that installation was easy and that you’re enjoying the app.
Thanks for choosing Lockly and trusting us with your home security!
Thanks for choosing Lockly and trusting us with your home security!
Written by a customer while visiting lockly.com
Customer Rating
5
Great company, great products.
on June 21, 2025
Posted by: Llav
I absolutely love LOCKLY products and just upgraded to the Visage Zeno Series Facial Recognition Deadbolt. It’s fabulous!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 23, 2025
Thank you so much for your kind words! We’re thrilled to hear you love LOCKLY products and that you’re enjoying your new Visage Zeno Series Facial Recognition Deadbolt. It truly is fabulous!
Thanks for being part of the LOCKLY family!
Thanks for being part of the LOCKLY family!
Written by a customer while visiting lockly.com
Customer Rating
5
Lockly is making iterative improvements. A+
on June 21, 2025
Posted by: TiredFromWorking
from DC
Gender:Male
Having utilized Lockly and competitor products across multiple properties for diverse applications over the past several years, I find the recent facial recognition deadbolt to be the superior solution. Its hands-free unlocking functionality, coupled with the inclusion of two swappable rechargeable Li-ion battery packs and integrated quick Wi-Fi, positions it as the most effective lock I have encountered.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 23, 2025
Thank you for your detailed and thoughtful feedback! We’re honored to hear that, after using multiple products across various properties, you consider our facial recognition deadbolt the superior solution. We’re glad the hands-free unlocking, swappable rechargeable batteries, and integrated Wi-Fi have made such a positive impact for you.
Your satisfaction and trust mean a great deal to us. Please don’t hesitate to reach out if we can assist further.
Your satisfaction and trust mean a great deal to us. Please don’t hesitate to reach out if we can assist further.
Written by a customer while visiting lockly.com
Customer Rating
5
AMAZING LOCK, best Smart Lock hands down.
on June 21, 2025
Posted by: TommyGunner
from Colorado Springs, CO
Gender:Male
First, I’d like to talk about the installation. This lock was the easiest smart lock I have ever installed. It replaced the Lockly that I had prior, that had fewer functions, and the Lockly visage Zeno was way easier to install. The facial input took less than two seconds, and the fingerprint DEEP scan takes less than 30 seconds per person. Very intuitive, great video of install and setup included in the app.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 23, 2025
Thank you for sharing your installation experience! We’re thrilled to hear that the Lockly Visage Zeno was the easiest smart lock you’ve ever installed and that it offered an upgrade with more functions. It’s great to know the facial recognition and fingerprint deep scan worked quickly and intuitively for you.
We’re also glad you found the app’s installation and setup video helpful—that’s exactly what we aim for!
Thanks for choosing Lockly, and please let us know if you need anything else.
We’re also glad you found the app’s installation and setup video helpful—that’s exactly what we aim for!
Thanks for choosing Lockly, and please let us know if you need anything else.
Written by a customer while visiting lockly.com