Customer reviews from lockly.com
Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Average customer rating
4.8
(245 Reviews)
Rating breakdown 245 reviews
5 Stars
220
4 Stars
19
3 Stars
0
2 Stars
3
1 Star
3
98%of customers recommend this product.
(
218 out of
222)
Customer Reviews for Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Customer Rating
5
Works every time without fail!
on August 31, 2025
Posted by: SkyCriber
from Tampa
Gender:Male
High quality lock with the most advanced facial recognition, that works every time! Easy to install and program without issues. I control it with my Alexa as well. I’ve had three other “smart locks“, and this is the best one without question.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 2, 2025
Thank you for sharing your experience! We’re thrilled to hear that our advanced facial recognition, easy installation, and Alexa integration have made such a positive difference for you. We truly appreciate your feedback and recommendation!
Written by a customer while visiting lockly.com
Customer Rating
5
Nice and stylish
on August 31, 2025
Posted by: Joanna
from New York
Gender:Female
Works great, looks great, very recommended, 5 stars
Response from lockly.comBy Ashley L., Lockly Customer Service, September 2, 2025
Thank you for your feedback! We’re thrilled to hear you’re enjoying your Lockly lock and truly appreciate your recommendation.
Written by a customer while visiting lockly.com
Customer Rating
5
Great lock
on August 27, 2025
Posted by: Mike S
from Virginia Beach
Gender:Male
The facial recognition and fingerprint feature is great for the family. The ability to add a temporary code for contractors, etc is also great.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 27, 2025
We’re so glad to hear you’re enjoying the facial recognition and fingerprint features with your family! 🎉 Being able to set up temporary codes for contractors, guests, or service providers is one of our favorite convenience and security features too, and we’re happy it’s been helpful for you. Thank you for sharing your experience and for choosing Lockly!
— The Lockly Team
— The Lockly Team
Written by a customer while visiting lockly.com
Customer Rating
5
Well worth the extra $$$
on August 25, 2025
Posted by: KBSguy
from Valparaiso, IN
Gender:Male
This lock works GREAT! The fingerprint reads very well, but the facial recognition is outstanding! I’ve purchased many other brands over the years, some work Ok, some are a crap shoot every time one walks up to unlock…this one is outstanding!!
We would like to convert the five “other brand” locks we use for our business, but can’t justify the expense at this time. But, I will be converting my other home lock soon.
We would like to convert the five “other brand” locks we use for our business, but can’t justify the expense at this time. But, I will be converting my other home lock soon.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 25, 2025
Thank you so much for your amazing feedback! We’re thrilled to hear that both the fingerprint and facial recognition features have exceeded your expectations, especially compared to other brands you’ve tried. We completely understand the investment it takes to upgrade multiple locks and are honored that you’re already planning to convert your other home lock. We look forward to continuing to provide you with security and convenience!
Written by a customer while visiting lockly.com
Customer Rating
4
Facial recognition, superb
on August 22, 2025
Posted by: Paul F
from Parramatta Australia
Gender:Male
Well, there are some minor bugs to this lock once you get the facial recognition working it is absolutely fabulous. Very easy to set up and recognises me in instantaneously when I am about to enter the apartment. Fingerprint sensor also works extremely well buy this for the brilliant use of facial recognition
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 22, 2025
Thank you for sharing your feedback! We’re thrilled to hear that you’re enjoying the facial recognition and fingerprint features, and that setup was easy for you. We appreciate your patience with the minor bugs and are glad they didn’t take away from the overall experience.
Your support and enthusiasm mean a lot to us — we’re so glad you love the innovative technology in our lock!
Your support and enthusiasm mean a lot to us — we’re so glad you love the innovative technology in our lock!
Written by a customer while visiting lockly.com
Customer Rating
5
Great features!
on August 22, 2025
Posted by: Greg_B
from Texas
Gender:Male
I would highly recommend this lock. Works great and facial recognition feature is awesome for the family. Has a lot of other features that you can utilize on the app as well.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 22, 2025
Thank you so much for your recommendation! We’re thrilled to hear that the lock is working great for you and that the facial recognition feature has been such a benefit for your family. It’s also wonderful to know you’re enjoying the app’s additional features.
We appreciate your support and look forward to continuing to bring you secure and convenient smart home solutions!
We appreciate your support and look forward to continuing to bring you secure and convenient smart home solutions!
Written by a customer while visiting lockly.com
Customer Rating
5
Thoroughly impressed by the facial recognition
on August 13, 2025
Posted by: Paul D
from Falls Church, VA
Gender:Male
I've used numerous smart locks over the years at my own home and rental property. By far, this is the most useful and innovative lock I've ever bought. The facial recognition is incredibly easy to set up for multiple users, and I have not once had an issue with the door unlocking when I approach.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 15, 2025
Thank you for the amazing feedback! We’re thrilled to hear that our lock stands out among others you’ve tried and that the facial recognition is working seamlessly for you. Here’s to hassle-free security for your home and rental property!
Written by a customer while visiting lockly.com
Customer Rating
5
Great product!!!
on August 11, 2025
Posted by: AlH3
from Atlanta, GA
Gender:Male
Love the facial recognition and the integration with Apple Home Key. This lock has really made things easier. Cant wait to purchase some more.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 12, 2025
Thank you for the fantastic feedback! We're so glad to hear you're loving the facial recognition and the Apple Home Key integration — it’s great to know the lock has made things easier for you.
We’re excited that you’re already thinking about getting more! Let us know if you have any questions when you're ready to purchase again.
📧 help@lockly.com
📞 669-500-8835
We’re excited that you’re already thinking about getting more! Let us know if you have any questions when you're ready to purchase again.
📧 help@lockly.com
📞 669-500-8835
Written by a customer while visiting lockly.com