Customer reviews from lockly.com
Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Average customer rating
4.8
(245 Reviews)
Rating breakdown 245 reviews
5 Stars
220
4 Stars
19
3 Stars
0
2 Stars
3
1 Star
3
98%of customers recommend this product.
(
218 out of
222)
Customer Reviews for Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Customer Rating
1
Real time notification issue
on September 25, 2025
Posted by: Max12
from Melbourne
Gender:Male
The door lock is supposed to send a real-time notification of any door lock event (locked/unlocked). There is a bug in the app, and the notification doesn't work properly (sometimes it works and most of the time it doesn't work).
Also, the log is not up to date. Latest events are not recorded in the log.
I have tried everything to troubleshoot this issue.I have updated the firmware, reset the door lock, I have even tried a different device to make sure it's not my device, but it did not work. The issue is in the application itself (not the door lock). There seems to be a bug in the app. I have ended up returning the door lock and bought a different brand (not lockly) the different brand works very well and no issues.
Also, the log is not up to date. Latest events are not recorded in the log.
I have tried everything to troubleshoot this issue.I have updated the firmware, reset the door lock, I have even tried a different device to make sure it's not my device, but it did not work. The issue is in the application itself (not the door lock). There seems to be a bug in the app. I have ended up returning the door lock and bought a different brand (not lockly) the different brand works very well and no issues.
No, I would not recommend this to a friend.
Response from lockly.comBy Ashley L., Lockly Customer Service, September 29, 2025
Thank you for sharing your feedback. We’re sorry to hear that you experienced issues with notifications and event logs. Our goal is always to provide a seamless experience, and we regret that this didn’t meet your expectations. We do want to note that we were not contacted via the email listed on your review. Our Customer Support team would have been happy to work with you to troubleshoot the app and lock connectivity issues. We will be reaching out to you personally to assist and ensure this is resolved. Warm regards, The Lockly Team
Written by a customer while visiting lockly.com
Customer Rating
5
Awesome Lock!
on September 23, 2025
Posted by: Kpac
from Arizona
Gender:Male
Bought this not too long ago. I really like it. The facial recognition is so useful. It is very reliable and it is really nice not having to worry about inserting a key when carrying things into the house. It’s also great that you can unlock/lock your door using the app on your phone. You can also give temporary access to someone if you need them to be able to access your house while you are away. Overall, it’s a bit pricey but worth it in my opinion. I can’t see myself going back to a regular lock again after experiencing this one.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 23, 2025
Thank you so much for sharing your experience! We’re thrilled to hear that the facial recognition and app features are making your life easier and more secure. We agree—the convenience of keyless access really is a game changer! If you ever need any assistance or have questions, feel free to reach out. We’re here to help! — Lockly Support Team
📧 help@lockly.com
📞 669-500-8835
📧 help@lockly.com
📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Better than expected
on September 20, 2025
Posted by: BradS
from Sydney Australia
Gender:Male
Easy install. Face unlock is highly accurate and fast. Much higher quality product than the Samsung Lock used previously. Easy to recommend
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 22, 2025
Thank you for the awesome feedback! We're so glad to hear the installation was easy and that you're impressed with the speed and accuracy of the face unlock feature. It means a lot to know you find Lockly to be a step up in quality — especially compared to other brands. We truly appreciate your recommendation! If you ever need anything, feel free to reach out: 📧 help@lockly.com
📞 669-500-8835
Best regards, Lockly Support Team
📞 669-500-8835
Best regards, Lockly Support Team
Written by a customer while visiting lockly.com
Customer Rating
5
Best Dependable Lock
on September 20, 2025
Posted by: Security
from North Charleston, SC
Gender:Female
This is my second purchase over three months ago for my rental property and they haven’t fail me yet
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 22, 2025
Thank you for your continued trust in Lockly! We’re thrilled to hear that your second purchase is working just as reliably as the first — and that our products are serving your rental property well. If you ever need assistance or have questions, we’re always here to help: 📧 help@lockly.com
📞 669-500-8835
Thanks again for being a valued Lockly customer! Best regards, Lockly Support Team
📞 669-500-8835
Thanks again for being a valued Lockly customer! Best regards, Lockly Support Team
Written by a customer while visiting lockly.com
Customer Rating
5
Great! Exactly as described
on September 20, 2025
Posted by: Craig
from Perth WA
Gender:Male
Easily installed and does everything as per specified. Extremely happy thus far.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 22, 2025
Thank you for your feedback! We're so glad to hear the installation went smoothly and that your LOCKLY is meeting expectations. It’s great to know you’re extremely happy with your experience so far! If you ever need assistance or have questions, feel free to contact us: 📧 help@lockly.com
📞 669-500-8835
Thanks again for choosing Lockly!
📞 669-500-8835
Thanks again for choosing Lockly!
Written by a customer while visiting lockly.com
Customer Rating
5
High tech lock with many features
on September 18, 2025
Posted by: Anonymous
from Raleigh NC
Gender:Male
I’ve gone through a lot of different smart locks over the years, including August and several others, and none have been as smooth as Lockly. The app is hands down the easiest to navigate no confusing menus or clunky setup and it connects reliably every time. The lock itself feels solid, works great whether I’m home or away, and gives me confidence that everything is secure. Compared to the others I’ve used, this one is by far the most seamless experience.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 19, 2025
Thank you for sharing your experience! We’re thrilled to hear that Lockly has provided the smoothest and most reliable smart lock experience you’ve had. It’s great to know our app and lock are giving you confidence and ease of use—exactly what we aim for. Your feedback means a lot, and we appreciate your trust in Lockly!
Written by a customer while visiting lockly.com
Customer Rating
5
Easy to use - works as advertised - Perfect
on September 8, 2025
Posted by: paulahb
from Tasmania, Australia
Gender:Male
I thought it was going to be good but I am surprised how good it is. It never misses a beat. Software is easy to use and the facial recognition is amazing. The only problem is that now it is so good I want to install them on all my external doors. I am looking forward to a future when I can install something like this on my external gate. I don't think that exists yet.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 8, 2025
Thank you so much for your wonderful feedback! We’re thrilled to hear that the Lockly has exceeded your expectations and that you’re loving the facial recognition and easy-to-use software. We love hearing about how our products become an essential part of your home security — and who knows, maybe a smart solution for external gates will be coming sooner than you think! Thanks again for being a valued member of the Lockly family. We’re here whenever you need us! — The Lockly Team
Written by a customer while visiting lockly.com
Customer Rating
5
Best lock every
on September 7, 2025
Posted by: Moe809
from Michigan
Gender:Male
I used to have the old finger print LOCKLY when I found out this existed. I bought it right away and fell in love with it so much I got To mote good too
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 8, 2025
Thank you for sharing your Lockly journey! It’s awesome to hear that you loved the upgrade from the old fingerprint Lockly to our latest model so much that you got two more. We’re thrilled to be your go-to for smart security! If you ever need anything or have questions about your locks, we’re always here to help. — The Lockly Team
Written by a customer while visiting lockly.com