Customer reviews from lockly.com
Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Average customer rating
4.8
(245 Reviews)
Rating breakdown 245 reviews
5 Stars
220
4 Stars
19
3 Stars
0
2 Stars
3
1 Star
3
98%of customers recommend this product.
(
218 out of
222)
Customer Reviews for Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Customer Rating
5
Best Smart Lock!
on October 8, 2025
Posted by: Tan88
from Fairfax, VA
Gender:Male
My old schlage encode plus lock would hold connection after less than a year and decided to try out this smart lock due to the face recognition. Face recognition has made my life so much simpler while carrying items into the house. Highly recommend this!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, October 8, 2025
Thank you for the great feedback! We're thrilled to hear that face recognition has made things easier for you—especially when your hands are full. Thanks for giving Lockly a try and for the recommendation!
Written by a customer while visiting lockly.com
Customer Rating
5
Nice Lock!
on October 3, 2025
Posted by: Tamera
Gender:Female
It's been a very pleasant product to use, locking my door from my phone has been great as I'm very forgetful
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, October 3, 2025
Thank you for your kind words! We're so glad to hear that Lockly has made life a little easier — especially with remote locking from your phone. It’s great to know our smart features are helping you stay on top of things, even when forgetfulness strikes! We appreciate you being part of the Lockly family and are always here if you need anything. Best regards, The Lockly Team
Written by a customer while visiting lockly.com
Customer Rating
5
Great prodcut
on October 3, 2025
Posted by: BNagz
from Toronto
Gender:Male
Had some minor issues on setup, but overall amazing lock and features; wish they would add access for other app users to open door with the app (only admin can do that); but I LOVE this product
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, October 3, 2025
Thank you for your honest and thoughtful review! We're glad to hear you’re enjoying your Lockly and its features — even with a few initial setup hiccups.
We’re thrilled to hear you love the product, and we’re here anytime you need support!
Warm regards, The Lockly Team
We’re thrilled to hear you love the product, and we’re here anytime you need support!
Warm regards, The Lockly Team
Written by a customer while visiting lockly.com
Customer Rating
5
Works perfectly
on October 2, 2025
Posted by: BDubs
Gender:Male
Wanted to try something new after buying the Secure Plus for a previous house. Incredible facial recognition, just works. Everything else also works well, including fingerprint/pin/app. Not the prettiest internal lock but more than makes up for this by being very good at what it's supposed to do.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, October 3, 2025
Thank you for taking the time to leave such a thoughtful review! We're thrilled to hear that you decided to try another Lockly product after your experience with the Secure Plus — and even more excited that the facial recognition feature has impressed you. We’re glad to know that all the access methods — fingerprint, PIN, and app — are working smoothly for you. While we know the internal hardware may not be the flashiest, we truly appreciate your understanding that performance and security come first. Thanks again for your continued support and trust in Lockly! Best regards, The Lockly Team
Written by a customer while visiting lockly.com
Customer Rating
5
Best lock and company to deal with
on October 1, 2025
Posted by: Majorpain
from Tampa fl
Gender:Male
These are the only locks I will buy for my house. I have used these locks at my house for 12 years and I only upgrade them because they generally never fail. I had one that the sun ruined the touchscreen so they sent me a new lock immediately. No questions asked. Their warranty is above and beyond the call of duty.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, October 3, 2025
Wow — thank you for such an incredible review! We're truly honored to have earned your trust over the past 12 years. Hearing that Lockly is the only brand of locks you’ll use in your home means the world to us. We’re especially glad our warranty and support team were able to step in when you needed help. Standing behind our products and taking care of our customers is at the heart of what we do. Thank you for your continued loyalty and for being such a valued part of the Lockly family! Warm regards, The Lockly Team
Written by a customer while visiting lockly.com
Customer Rating
5
Great product
on September 29, 2025
Posted by: Kramer
from California
Gender:Male
We bought this to replace our previous electronic deadbolt. Installation was a little challenging because the door holes had to be modified. All seems to work very well so far.
Response from lockly.comBy Ashley L., Lockly Customer Service, September 29, 2025
Thank you for sharing your experience! We’re glad to hear that your Lockly lock is working well and meeting your expectations. We understand that installation can sometimes require adjustments, and we appreciate your patience in getting it set up. If you need any tips or support along the way, our team is always happy to help! Warm regards, The Lockly Team
Written by a customer while visiting lockly.com
Customer Rating
5
Solid product so far!
on September 29, 2025
Posted by: Anonymous
from Southampton MA
Gender:Male
Great product so far. It was straightforward to install and both the facial recognition and biometrics have been working well. Seems like the batteries have a VERY long run rate. I've had it installed over a month and I'm nowhere near needing to recharge.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 29, 2025
Thank you for sharing your feedback! We’re thrilled to hear that your Lockly lock was easy to install and that the facial recognition and biometrics are working well. It’s also great to know that the battery life has been lasting so long—our goal is to make your experience as seamless and reliable as possible. We appreciate your support and are always here if you need anything! Warm regards, The Lockly Team
Written by a customer while visiting lockly.com
Customer Rating
5
So great, I bought two more!
on September 28, 2025
Posted by: Joe B
from Snohomish
Gender:Male
I bought one a could of months ago and liked it so much I purchased two more for the other doors in my house. The installation kit is great because they include everything you might need except for the tools.
I really like the rechargable battery system that last they months or more between charges.
I really recommend this product.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 29, 2025
Thank you for sharing your experience! We’re thrilled to hear that you loved your first Lockly lock enough to add two more to your home. It’s great to know the installation kit and rechargeable battery system have made setup and use easy for you. We truly appreciate your recommendation and your trust in Lockly! Warm regards, The Lockly Team
Written by a customer while visiting lockly.com