Customer reviews from lockly.com
Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Average customer rating
4.8
(245 Reviews)
Rating breakdown 245 reviews
5 Stars
220
4 Stars
19
3 Stars
0
2 Stars
3
1 Star
3
98%of customers recommend this product.
(
218 out of
222)
Customer Reviews for Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Customer Rating
5
Amazing Performance!
on November 19, 2025
Posted by: JordanMCO
from Orlando
Gender:Male
Love this lock, the visual ID works surprisingly well, tons of features, no complaints.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, November 21, 2025
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying the lock, especially the visual ID feature and all its capabilities. Your feedback means a lot, and we’re so glad it’s working well for you!
Written by a customer while visiting lockly.com
Customer Rating
5
Mastered Simplicity
on November 15, 2025
Posted by: SDNICKREVIEWS
from San Diego CA
Gender:Male
I love how simple this lock is to use. It works for my entire family. I love the rechargeable batteries. I love the face recognition camera. Everything just works.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, November 17, 2025
Thank you so much for your fantastic review! We’re happy to hear that the lock has been simple and convenient for your entire family. The rechargeable batteries and face recognition are designed to make everyday life easier, and we’re glad everything is working just the way it should.
We truly appreciate you sharing your experience — and we’re here anytime you need support!
We truly appreciate you sharing your experience — and we’re here anytime you need support!
Written by a customer while visiting lockly.com
Customer Rating
5
Never leaves door unlocked
on November 14, 2025
Posted by: Flymemom
from The Villages, Florida
Gender:Female
This is so helpful. It was easy to set up even for an 80 year old woman. Now I never wonder when I am out, if I forgot to lock the door. And no more fumbling for the keys when I get home. I LOVE,LOVE,LOVE my Lockly.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, November 17, 2025
Thank you so much for your wonderful feedback! We’re thrilled to hear that the setup was simple and that Lockly has brought you peace of mind and convenience. Knowing you never have to worry about whether the door is locked — and no more searching for keys — is exactly the experience we want for our customers.
We’re delighted that you LOVE your Lockly, and we truly appreciate you sharing your experience! If you ever need anything, we’re here to help.
We’re delighted that you LOVE your Lockly, and we truly appreciate you sharing your experience! If you ever need anything, we’re here to help.
Written by a customer while visiting lockly.com
Customer Rating
5
Facial recognition is awesome
on November 14, 2025
Posted by: Sc4bucs
from SC
Gender:Male
I’ve had smart locks in the past. Kwickset locks are nice, but battery drain is an issue. This lock checks all the boxes. The battery life is great. I didn’t think I would like the facial recognition as much as I do. It opens as soon as you walk up to the door. I like the lock so much I bought a second one for the garage door.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, November 14, 2025
Thank you for sharing your experience! We’re thrilled to hear that our lock has exceeded your expectations — especially with battery life and facial recognition. It’s fantastic to know it’s working so well that you decided to get a second one for your garage!
We really appreciate your support and feedback.
We really appreciate your support and feedback.
Written by a customer while visiting lockly.com
Customer Rating
5
Great value
on November 12, 2025
Posted by: Nessco53
from Palm Desert, CA
Gender:Male
Installed it about two months ago, we absolutely love it. Welcome mode is very convenient. Much better value than any other lock we shopped. It’s cheaper and more features.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, November 14, 2025
Thank you for sharing your experience! We’re thrilled to hear that you’re loving your Lockly lock and that Welcome Mode has been so convenient. We’re also glad you feel you’re getting great value — our goal is always to provide top-notch features at a great price.
Thanks again for your support!
Thanks again for your support!
Written by a customer while visiting lockly.com
Customer Rating
5
Worth every cent!
on November 9, 2025
Posted by: Cash P
from Orlando Fl
Gender:Male
Purchased this lock recently eco use our other lock was outdated and not locking. The facial recognition is fast and accurate. Don’t have to use with the key pad or use a key. I highly recommend this product. It works so great my parents bought one as well. Very easy to install as well.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, November 10, 2025
Thank you for sharing your experience! We’re thrilled to hear that the Lockly lock’s facial recognition is fast and accurate, and that installation was easy. It’s wonderful to hear your parents loved it too! If you ever need anything, don’t hesitate to reach out 📧 help@lockly.com
📞 669-500-8835.
📞 669-500-8835.
Written by a customer while visiting lockly.com
Customer Rating
5
Solid Lock
on November 8, 2025
Posted by: Jayhawk
Gender:Male
Easy setup, intuitive, appears to have quality components. Would certainly buy again.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, November 10, 2025
Thank you for your feedback! We’re glad to hear the Lockly lock was easy to set up, intuitive to use, and built with quality components. We appreciate your support and look forward to serving you again! If you ever need anything, feel free to reach out 📧 help@lockly.com
📞 669-500-8835.
📞 669-500-8835.
Written by a customer while visiting lockly.com
Customer Rating
5
Swiss Army Knife of locks
on November 8, 2025
Posted by: Verucktjim
from New York
Gender:Male
The Lockly Visage is like the Swiss Army knife of smart locks. It has every feature you could want — face recognition, fingerprint, keypad, app, even a key if you need it. The facial recognition works amazingly well and makes unlocking totally hands-free. It’s easy to use, looks great, and feels solid. A bit pricey, but you definitely get what you pay for.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, November 10, 2025
Thank you for sharing your detailed feedback! We’re thrilled to hear that you’re enjoying the versatility and convenience of the Lockly Visage, especially the facial recognition feature. We appreciate your honesty about the price, and we’re glad it’s delivering the value you expected. If you ever need anything, feel free to reach out 📧 help@lockly.com
📞 669-500-8835.
📞 669-500-8835.
Written by a customer while visiting lockly.com