Customer reviews from lockly.com
Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Average customer rating
4.8
(245 Reviews)
Rating breakdown 245 reviews
5 Stars
220
4 Stars
19
3 Stars
0
2 Stars
3
1 Star
3
98%of customers recommend this product.
(
218 out of
222)
Customer Reviews for Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Customer Rating
5
Great lock
on December 21, 2025
Posted by: Jamiej269
from Vinemont Al
Gender:Male
I bought this so I can control access to my home from anywhere
My wife and I truly love it
My wife and I truly love it
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, December 22, 2025
Thank you for sharing your experience! We’re so glad to hear that you and your wife are enjoying the convenience and control of your Lockly system. Knowing it’s making a difference in your daily life means a lot to us!
Enjoy your Lockly experience!
📧 help@lockly.com
📞 669-500-8835
Enjoy your Lockly experience!
📧 help@lockly.com
📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Excellent smart lock
on December 17, 2025
Posted by: Russ44
from Livermore, CA
Gender:Male
The Lockly Visage Zeno is an excellent smart lock. It offers so many ways to unlock/lock the device that fits any user's needs. The face recognition and finger print capabilities are top notch. In addition to these functionalities, it gives you the peace of mind of having a physical key in case the electronics fail.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, December 17, 2025
Thank you for your wonderful review! We’re thrilled to hear that you’re enjoying the versatility of the Lockly Visage™ Zeno and its multiple access options. It’s great to know that the facial recognition and fingerprint features are meeting your expectations, and we’re especially glad the included physical key provides added peace of mind. We truly appreciate your feedback and your trust in Lockly!
Written by a customer while visiting lockly.com
Customer Rating
5
Enterprise Locked Down
on December 10, 2025
Posted by: Mroderick
from Saint Louis
Gender:Male
This system is great. Its scalable, allows many users, and logs everything. We are using it at our company to lock down the building. Nothing better than knowing exactly who is there , when, and one touch locking all the doors.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, December 12, 2025
Thank you for your review! We’re thrilled to hear that the system is helping your team stay secure and organized. It’s great to know that the scalability, user management, and logging features are making a real difference for your building security. We appreciate your feedback and are glad it’s giving you peace of mind with one-touch door locking and full visibility.
Written by a customer while visiting lockly.com
Customer Rating
5
Incredible Tech
on December 7, 2025
Posted by: Thai
from Guelph, ON
Gender:Male
We had a Lockly fingerprint lock at our previous home and enjoyed it. Recently moved into a new home and saw another brand that offers a palm reader and tried that - major disappointment. Couldn't even get the device to initialize, spent an entire day trying to get it to work to no avail. Ended up returning it and got the Lockly Visage Facial Recognition instead. Just wow! This is THE most incredible smart lock on the market, hands down. No more fumbling with trying to get your gloves off for a fingerprint read, we now just walk up and by the time we get to the door, it has already scanned and recognized us for entry. Best thing ever. I can't recommend this enough, it's just so perfect.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, December 8, 2025
Thank you so much for sharing your experience! We’re thrilled to hear that you’re enjoying the Lockly Visage Facial Recognition lock and that it’s making access to your home effortless and seamless.
It’s wonderful to know that after trying other options, you found Lockly to be the perfect fit for your new home. Your feedback truly means a lot to our team, and we’re so happy to have been able to deliver a smart lock experience that exceeds your expectations.
Thank you for recommending Lockly!
It’s wonderful to know that after trying other options, you found Lockly to be the perfect fit for your new home. Your feedback truly means a lot to our team, and we’re so happy to have been able to deliver a smart lock experience that exceeds your expectations.
Thank you for recommending Lockly!
Written by a customer while visiting lockly.com
Customer Rating
5
Great Lock, Definite Buy
on December 5, 2025
Posted by: Anonymous
from Glen Allen VA
Gender:Male
Bought this lock but never heard the company before. After reading the reviews and the company info, i purchased this Visage model. WOW. i cant do anything more than it does. best lock by far that ive ever purchased. ive been a loyal August user for years, this has changed me. Facail recognition on your home, come on. GET IT!!!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, December 5, 2025
Thank you for your amazing review! We’re thrilled to hear that the Visage lock has exceeded your expectations and even impressed a long-time August user. Facial recognition at your home is just the beginning, and we’re so glad you’re enjoying all the features. Your enthusiasm means a lot—thank you for choosing LOCKLY!
Written by a customer while visiting lockly.com
Customer Rating
5
Great Lock
on December 5, 2025
Posted by: John R.
from LI New York
Gender:Male
Purchased 3 weeks ago. Easy to set up. App. is nice and works well. Facial recognition works every time.
Response from lockly.comBy Ashley L., Lockly Customer Service, December 5, 2025
Thank you for your review! We’re happy to hear that setup was simple and that the app and facial recognition are working so smoothly for you. We’re glad you’re enjoying your new device, and if you ever need any assistance, our team is always here to help!
Written by a customer while visiting lockly.com
Customer Rating
5
Great product, great support
on December 3, 2025
Posted by: Dazza64
from Australia
Gender:Male
When I was installing this I encountered a problem that was not mentioned in the instructions. Emailed support on a Sunday and was not expecting an answer until the middle of the week. A response was received an hour later, and following a couple more emails the problem was solved and installation complete.
Installation was easy.
Setup was a breeze.
Works a treat.
A great product with great support, what more could you ask for.
Installation was easy.
Setup was a breeze.
Works a treat.
A great product with great support, what more could you ask for.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, December 5, 2025
Thank you for taking the time to share your experience! We’re thrilled to hear that our support team was able to assist you so quickly—even on a Sunday—and help resolve the installation issue right away. It’s great to know that the rest of the setup went smoothly and that everything is working perfectly for you now.
We truly appreciate your kind words about both the product and our support. If you ever need anything else, we're always here to help!
We truly appreciate your kind words about both the product and our support. If you ever need anything else, we're always here to help!
Written by a customer while visiting lockly.com
Customer Rating
5
Works as advertised - expensive, but huge upgrade
on November 26, 2025
Posted by: JeffS_NY
from New York
Upgraded a failed Schlage zwave keypad. Fingerprint works well, face recognition makes it super convenient. Having separate notifications for who is entering / leaving much more useful that I thought it would be. Feels like it was made by apple - well designed, well implemented, easy to use.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, November 26, 2025
Thank you for sharing your experience! We’re thrilled to hear that the upgrade has made your entry system more convenient and enjoyable. It’s great that features like fingerprint and face recognition, along with the detailed notifications, are making a real difference in your day-to-day use.
We put a lot of thought into design and usability, so it’s wonderful to hear that you find the system intuitive and well-implemented. Your feedback means a lot to the team!
Thanks again for choosing Lockly—we’re excited to keep providing smart solutions that make life easier.
We put a lot of thought into design and usability, so it’s wonderful to hear that you find the system intuitive and well-implemented. Your feedback means a lot to the team!
Thanks again for choosing Lockly—we’re excited to keep providing smart solutions that make life easier.
Written by a customer while visiting lockly.com