Customer reviews from lockly.com
Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Average customer rating
4.8
(245 Reviews)
Rating breakdown 245 reviews
5 Stars
220
4 Stars
19
3 Stars
0
2 Stars
3
1 Star
3
98%of customers recommend this product.
(
218 out of
222)
Customer Reviews for Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Customer Rating
5
Works great and pretty easy to install
on January 13, 2026
Posted by: Arizona Sundevil
from San Jose, CA
Gender:Male
I bought this about a month ago. I used the Lockly video to guide me through installation and it was not hard - total time about 40 minutes. The face recognition works well. When I approach it takes about 15 seconds to open. The lock does a good job of notifying me when anything happens (door opens, door shuts, door locks, etc). Highly recommended.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, January 14, 2026
Thank you for the great review! We’re glad to hear the installation went smoothly with the help of our video and that you’re enjoying the face recognition feature and activity notifications. It’s great to know the lock is working reliably and meeting your expectations. We really appreciate the recommendation and your support!
Written by a customer while visiting lockly.com
Customer Rating
5
It sees me coming!
on January 12, 2026
Posted by: T Roy
from Houston Texas
Gender:Male
I love this lock, the facial recognition works great. Nighttime sun days, glasses or sunglasses it knows it’s me. ,
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, January 13, 2026
Thank you for the great review! We’re thrilled to hear that you’re loving the lock and that the facial recognition performs reliably in all conditions—even with glasses, sunglasses, and different lighting. That kind of real-world performance is exactly what we aim for. We appreciate you choosing Lockly and sharing your experience!
Written by a customer while visiting lockly.com
Customer Rating
5
Setup took a little patience, but once everything
on January 10, 2026
Posted by: Rush
from Texas
Gender:Female
I’ve been using the LOCKLY app with my smart lock, and overall I’ve had a good experience. The app is easy to navigate once set up, and I really like the ability to lock and unlock the door remotely, manage access codes, and check activity history. Guest access is especially convenient and gives me peace of mind when sharing entry with family or visitors.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, January 12, 2026
Thank you for sharing your experience! We’re glad to hear that the LOCKLY app is making managing your smart lock easy and convenient. It’s great to know that features like remote access, activity history, and guest access are giving you peace of mind. We appreciate your feedback!
Written by a customer while visiting lockly.com
Customer Rating
5
Facial Recognition is so fast and convienenet
on January 9, 2026
Posted by: Kennedya12
from St. Louis, MO
Gender:Male
I'm very pleased with the Lockly, I have three of them they all work wonderfully fast and accurate and look great. Battery life seems great too and they give you spares which is awesome.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, January 12, 2026
Thank you for your wonderful feedback! We’re thrilled to hear that all three Lockly devices are working fast, accurately, and looking great in your home. We’re glad you’re enjoying the battery life and the spare keys. Your support means a lot to us!
Written by a customer while visiting lockly.com
Customer Rating
5
Great features
on January 7, 2026
Posted by: Swantastico
Gender:Male
I bought this a month ago and I love it. I like the multiple options that I have to unlock the lock (face/finger print/ passcode/ key) though I mostly use the facial recognition feature as it’s so convenient, especially cos my hands are usually full when I’m trying to enter the house.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, January 7, 2026
Thank you for sharing your experience! We’re so glad to hear you’re loving the lock and finding the facial recognition especially convenient—particularly when your hands are full. Having multiple access options for flexibility and ease is exactly what we designed it for. We really appreciate your feedback and support!
Written by a customer while visiting lockly.com
Customer Rating
5
Checks all boxes
on January 7, 2026
Posted by: TongueJedi
from Berea, OH
Gender:Male
Excellent lock! Face recognition works flawless. Changed cylinder to a multi lock and do not have to be a locksmith to do so.
Notifications work flawless. Works on HomeKit. Cant think of any other features that need to be added. Highly recommend!
Notifications work flawless. Works on HomeKit. Cant think of any other features that need to be added. Highly recommend!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, January 7, 2026
Thank you for the great review! We’re happy to hear that the facial recognition works flawlessly and that the cylinder swap was easy to do without needing a locksmith. It’s also great to know notifications and HomeKit integration are working smoothly for you. We truly appreciate the recommendation and your support!
Written by a customer while visiting lockly.com
Customer Rating
5
Awesome lock!
on January 6, 2026
Posted by: JT .
from Fresno, CA
Gender:Male
After much careful research, I finally decided on the Visage Zeno, and I installed it almost 7months ago. Wow! This thing is AWESOME! No longer have to carry a key. Facial recognition is amazing. After 4 months, purchased another for the back door, and we LOVE it!! Not cheap, but you're getting the best product there is. After 6 1/2 months, battery of often-used front door is still 67%. (The provided spare is standing by...) Back door after 1 1/2 months is 86%. Wonderful having facial/fingerprint/door code/spare key options so that you'll NEVER get locked out. Highly reliable...and autolock after closing door (we have it set at 5s) is wonderful! Thank you!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, January 7, 2026
Thank you so much for taking the time to share such a detailed review! We’re thrilled to hear how much you’re enjoying your Visage Zeno and that features like facial recognition, auto-lock, and long battery life have made such a difference for you. It’s especially great to hear you loved it enough to add a second one! We truly appreciate your support and are glad the product has been working so reliably for your home.
Written by a customer while visiting lockly.com
Customer Rating
5
Not just a lock!
on January 5, 2026
Posted by: Quinn
from Colorado
Gender:Female
I wanted to take a moment to express my gratitude and satisfaction with your amazing front door lock. My cousin recommended Lockly when I was searching for a new lock, and I must say, I had no idea how incredible your products are!
The versatility of being able to unlock the door using my fingerprint, facial recognition, a code, or simply through the app has truly transformed my home security experience. It's also fantastic that I can grant access to friends and family while I'm away by providing them with temporary codes. This feature has been a game-changer for me.
Moreover, discovering that the lock comes with a doorbell, camera, and voice features was an unexpected delight! I can’t express enough how impressed I am with this lock. It isn’t merely a lock; it’s an innovative home security solution that I believe everyone should have. Thank you for creating such a wonderful product!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, January 6, 2026
Hello,
Thank you so much for taking the time to share such a thoughtful and encouraging review! We’re truly grateful that your cousin recommended Lockly, and we’re thrilled to hear how much you’re enjoying your front door lock.
It’s wonderful to know that the flexibility of fingerprint access, facial recognition, PIN codes, and app control has enhanced your home security experience. We’re especially glad the ability to share temporary access codes with friends and family has been helpful while you’re away—convenience and peace of mind are exactly what we aim to deliver.
We love hearing that the built-in doorbell, camera, and voice features were a pleasant surprise! Your feedback means a lot to our team, and it’s incredibly rewarding to know that you see Lockly as more than just a lock, but as a complete home security solution.
Thank you again for your support and kind words. If you ever need assistance or have questions, please don’t hesitate to reach out—we’re always happy to help!
Warm regards,
Lockly Support Team
Thank you so much for taking the time to share such a thoughtful and encouraging review! We’re truly grateful that your cousin recommended Lockly, and we’re thrilled to hear how much you’re enjoying your front door lock.
It’s wonderful to know that the flexibility of fingerprint access, facial recognition, PIN codes, and app control has enhanced your home security experience. We’re especially glad the ability to share temporary access codes with friends and family has been helpful while you’re away—convenience and peace of mind are exactly what we aim to deliver.
We love hearing that the built-in doorbell, camera, and voice features were a pleasant surprise! Your feedback means a lot to our team, and it’s incredibly rewarding to know that you see Lockly as more than just a lock, but as a complete home security solution.
Thank you again for your support and kind words. If you ever need assistance or have questions, please don’t hesitate to reach out—we’re always happy to help!
Warm regards,
Lockly Support Team
Written by a customer while visiting lockly.com