Customer reviews from lockly.com
Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Average customer rating
4.8
(245 Reviews)
Rating breakdown 245 reviews
5 Stars
220
4 Stars
19
3 Stars
0
2 Stars
3
1 Star
3
98%of customers recommend this product.
(
218 out of
222)
Customer Reviews for Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Customer Rating
5
Great Lock.
on March 9, 2026
Posted by: Tigerjim
from Roanoke Texas
Gender:Male
This lock has exceeded my expectations. I really like the convenience of just walking up to the lock, and it opens for you. This is especially handy when I am tired after one of my long daily runs. I also love the fact that it lets me know who is unlocking my door after you add your faimly and any guest that visit regularly. You wont regret purchasing this lock.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, March 9, 2026
Thank you for sharing your experience! We’re thrilled to hear that the lock has exceeded your expectations and is making your daily routine more convenient. It’s great to know that the activity notifications are helping you keep track of family and guests. Your recommendation means a lot to us!
— The Lockly Customer Experience Team
— The Lockly Customer Experience Team
Written by a customer while visiting lockly.com
Customer Rating
5
Big Upgrade
on March 2, 2026
Posted by: LockedOut22
from jersey city
Gender:Male
Makes our lives a lot easier. The facial recognition is seamless and makes the lock an afterthought in a good way. The only drawback is that the lock is a little clunky in size, but that's to be expected for the amount of tech it packs.
Response from lockly.comBy Ashley L., Lockly Customer Service, March 2, 2026
Thank you so much for the 5-star review and for sharing your experience with us!
We’re thrilled to hear that the facial recognition has been seamless and that your lock has become an effortless part of your daily routine — that’s exactly what we aim for. Security should feel simple and intuitive, and it’s great to know it’s making life easier for you.
We also appreciate your honest feedback about the size. With advanced technology built in, there’s certainly a balance between innovation and form factor, and insights like yours help guide our future improvements.
Thank you again for your support — we’re grateful to have you as part of the Lockly family!
We’re thrilled to hear that the facial recognition has been seamless and that your lock has become an effortless part of your daily routine — that’s exactly what we aim for. Security should feel simple and intuitive, and it’s great to know it’s making life easier for you.
We also appreciate your honest feedback about the size. With advanced technology built in, there’s certainly a balance between innovation and form factor, and insights like yours help guide our future improvements.
Thank you again for your support — we’re grateful to have you as part of the Lockly family!
Written by a customer while visiting lockly.com
Customer Rating
5
Amazing!
on February 26, 2026
Posted by: P.Nieto
from Gilbert, Arizona
Gender:Female
This lock does it all. I really like how the code pad numbers change each time to prevent anyone from remembering the code. The facial recognition is very responsive and quite nice when unlocking doors hands free with groceries in hand. The tap with phone feature is pretty nice since all you have to do is literally tap like you are using Apple Pay. I also like that they provide a pad cover to prevent sun damage. It really helps out since it live in Arizona and my door gets plenty of sunlight. Overall, I’m very happy with the features Lockly provides.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, February 26, 2026
Thank you so much for the amazing 5-star review! ⭐⭐⭐⭐⭐
We love hearing how much you're enjoying all the features! The PIN Genie® keypad with rotating numbers is definitely a favorite for added security, and we’re glad you appreciate that extra layer of protection. It’s also great to hear that the facial recognition and tap-to-unlock feature are making everyday moments — like carrying groceries — that much easier.
And you’re absolutely right — the pad cover really makes a difference, especially in sunny climates like Arizona. We’re happy to know it’s helping protect your lock from direct sunlight.
Thank you again for choosing Lockly and for sharing your experience. We’re thrilled you’re enjoying everything your lock has to offer!
We love hearing how much you're enjoying all the features! The PIN Genie® keypad with rotating numbers is definitely a favorite for added security, and we’re glad you appreciate that extra layer of protection. It’s also great to hear that the facial recognition and tap-to-unlock feature are making everyday moments — like carrying groceries — that much easier.
And you’re absolutely right — the pad cover really makes a difference, especially in sunny climates like Arizona. We’re happy to know it’s helping protect your lock from direct sunlight.
Thank you again for choosing Lockly and for sharing your experience. We’re thrilled you’re enjoying everything your lock has to offer!
Written by a customer while visiting lockly.com
Customer Rating
5
Useful featured smart lock
on February 18, 2026
Posted by: Sridhar
from NC
Gender:Male
Feature friendly dead bolt lock with in- built wifi, easy to install and operate
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, February 18, 2026
Thank you so much for your wonderful review! ⭐
We’re glad to hear you found the deadbolt feature-friendly, easy to install, and simple to operate. Our goal is to make smart security both powerful and user-friendly, so it’s great to know it delivered on that for you.
We truly appreciate you taking the time to share your experience!
We’re glad to hear you found the deadbolt feature-friendly, easy to install, and simple to operate. Our goal is to make smart security both powerful and user-friendly, so it’s great to know it delivered on that for you.
We truly appreciate you taking the time to share your experience!
Written by a customer while visiting lockly.com
Customer Rating
5
Simply Amazing!!!
on February 12, 2026
Posted by: Soundbook Savvy
from Atlanta, Ga
Gender:Female
My mother had started to forget and other trinkets, she also had locked herself out of the house several times. This lock has changed our lives! I plan to purchase another for the back door
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, February 13, 2026
Thank you for sharing your story! We’re so glad to hear that your Lockly lock has made a real difference for your family and is helping give peace of mind. Knowing it’s made life easier—and that you’re planning to add another one—truly means a lot to us. We appreciate your support!
Written by a customer while visiting lockly.com
Customer Rating
5
Amazing - can't live without
on February 10, 2026
Posted by: nspero1954
from Albuquerque, NM
Gender:Male
I've had my Lockly Visage now for a few months. I absolutely love the facial recognition, and amazed how it works so well and how convenient. It is easy to install and I have had no problems. It also looks great, love it! A little expensive, but well worth it!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, February 10, 2026
Thank you for your wonderful review! We’re thrilled to hear that you love the facial recognition feature and find it convenient and reliable. It’s great that installation was easy and that you’re enjoying the design as well. We truly appreciate your feedback and support—it means a lot!
— The Lockly Team
— The Lockly Team
Written by a customer while visiting lockly.com
Customer Rating
5
Visage Zeno
on February 5, 2026
Posted by: Juka
Gender:Male
Front door. Lockly Visage Zeno, fast flexible entry .
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, February 6, 2026
Thank you for your review! We’re glad to hear you’re enjoying your Lockly Visage Zeno and the fast, flexible entry it provides. It’s great to know it’s making your front door access more convenient and secure. If you ever need assistance or have questions, our team is always here to help!
Written by a customer while visiting lockly.com
Customer Rating
5
Lockly Visage Smart Lock Review
on February 2, 2026
Posted by: Jamieson
from Timmins, ON
Gender:Male
The Visage is everything it promised - it has a long list of fantastic features, and can be controlled through its own app, or Apple Home. The installation was appropriate - the online video showed the necessary steps. We are giving it a true test in a cold northern Ontario winter, but so far it is worthy of the high praise.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, February 2, 2026
Thank you for sharing your experience! We’re thrilled to hear that the Visage is living up to its promises and that the installation went smoothly with the help of our video guide. It’s exciting to hear it’s performing well even in a cold northern Ontario winter—that’s exactly the kind of real-world test we hope our locks can handle. We appreciate your feedback and hope it continues to exceed your expectations!
Written by a customer while visiting lockly.com