Customer reviews from jbl.com
JBL - Tune 310C - Wired Hi-Res in-Ear Headphones, Tangle-Free Flat Cable, 3-Button Remote with Microphone - White
Average customer rating
4
(42 Reviews)
Rating breakdown 42 reviews
5 Stars
21
4 Stars
9
3 Stars
5
2 Stars
3
1 Star
4
96%of customers recommend this product.
(
22 out of
23)
Customer Reviews for JBL - Tune 310C - Wired Hi-Res in-Ear Headphones, Tangle-Free Flat Cable, 3-Button Remote with Microphone - White
Customer Rating
1
stopped working in less than two months
on October 14, 2025
Posted by: clarix dinamix
these headphones lasted me 6 weeks before they broke. the sound is now in and out and even holding it into the phone won’t work. don’t buy.
Response from jbl.comBy Customer Support, October 15, 2025
Thanks for your feedback. Below are some troubleshooting steps that might help isolate the issue with your JBL Tune 310C. First, let’s determine if the source device (Phone, iPad, Computer, etc.) is giving the problem. Please try connecting to a different source using the same wire and headphones. If the problem is resolved, this means that the jack in your phone is no longer working properly. Next, flex the wire where it joins with the source device. If there is a change in dropouts, this means that the wire is bad. For further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
1
One side stopped working
on October 3, 2025
Posted by: Agnik
from Japan
Right sight stopped working a few months after purchase despite delicate handling and fairly infrequent use. I can still use the volume controller, but the sound doesn't go through.
Response from jbl.comBy Customer Support, October 3, 2025
Thank you for informing us about this. We'd like to work with you directly to address the issues you're experiencing with your JBL Tune 310C. If needed, we'd also like to get more information so we can check your options. Please contact us at (800) 336-4525. We are available Monday to Friday from 9:00 am to 11:00 pm (ET) and Saturday to Sunday from 9:00 am to 5:00 pm (ET).
Written by a customer while visiting jbl.com
Customer Rating
4
Phones for fun 😊 in
on June 25, 2025
Posted by: eugenszep123
One thing I would like to point out is the maximum setting and control of the headphones in the phone is a non-existent element of the product with cables ol dinner even everything is different it gets 4 out of 5 it's more than ok
Written by a customer while visiting jbl.com
Customer Rating
1
Pass!
on June 10, 2025
Posted by: Mom256
from Pa
Headphones didn’t last a year. Poor quality. Don’t buy
Response from jbl.comBy Customer Support, June 11, 2025
Thank you for your feedback. We're sorry to hear that our JBL Tune 310C USB didn't meet your expectations For further assistance, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
2
Not Durable
on January 14, 2025
Posted by: Page B
I was gifted these by a friend and after about 3 weeks of use the left earbud is no longer outputting sound as some connection on the inside is damaged. Very mild use by the way as I cycle between the use of wireless earbuds and two other pairs of over ear headphones.
Response from jbl.comBy Customer Support, January 16, 2025
We appreciate your feedback. We understand your concerns and we're always looking for ways to improve. We'll ensure your feedback is shared with our product development team. Please contact us to check your warranty coverage.
Written by a customer while visiting jbl.com
Customer Rating
2
Average headphones with bad usb-c connector
on January 1, 2025
Posted by: John Big22
from Cape Cod
The usb-c connector is very tight, very hard to unplug from my phone and laptop. I have to force it to be able to unpluge the headphones.Volume level could be higher. Have a cheaper jbl wired headphones with better audio quality.
Response from jbl.comBy Customer Support, January 3, 2025
Thank you for sharing your feedback on our JBL Tune 310C USB. We understand your concerns regarding the fit and the volume level. We appreciate your honest feedback. We will pass this along to our development team. For further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
Light with Excellent Sound
on November 11, 2024
Posted by: tijr
from Kampala, Uganda
Can't express enough how much I have enjoyed these little pieces of a wonder. First off, the appearance is nice the design is cool with pleasant visual vibe (well branded). The sound quality is perfect for me (all around), I get fully immersed while listening. They cable feels fragile, but really that depends on the care you give them, so no complaint about that.
I don't know to what extent a dual driver setup for these or successor wired earphones would improve the whole audio experience, but I would much love it as an added feature for more immersion. Thanks 👍
All in all 👏👏👏 💯
I don't know to what extent a dual driver setup for these or successor wired earphones would improve the whole audio experience, but I would much love it as an added feature for more immersion. Thanks 👍
All in all 👏👏👏 💯
Written by a customer while visiting jbl.com
Customer Rating
3
Average wired earbuds
on August 3, 2024
Posted by: Bossman
from Mississippi
I bought the 310c to replace my 110 because of the reviews of how they sounded. But in my honest opinion the 110 sounds better. The 110 are louder and seems to have more bass.
Response from jbl.comBy Customer Support, August 5, 2024
Thanks for your feedback, we're always looking for ways to improve. We recommend using the EQ presets control accessible via the three-button remote on the cord. To find the sound that fits your taste.
Written by a customer while visiting jbl.com