Customer reviews from bose.com
Bose - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,246 Reviews)
Rating breakdown 4,246 reviews
5 Stars
2,753
4 Stars
772
3 Stars
387
2 Stars
177
1 Star
157
Customer Reviews for Bose - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
5
You can forget they are on ...
on May 25, 2026
Posted by: Ling
Gender:Female
Length of ownership:1 month
I bought the open version to avoid having something in ears all the time. Used these for about 20 days and they worked well. I sometime forgot I had them on my ear.
Written by a customer while visiting bose.com
Customer Rating
2
Battery issues
on May 24, 2026
Posted by: BigDuck
Gender:Male
Length of ownership:1 week
After a week they have started dying while playing music as quickly as 2 hours.
Response from bose.comBy Customer Support, May 24, 2026
Hi, thank you for sharing your feedback. We understand how important long‑lasting battery life and powerful sound are for your everyday listening experience, and we’d love to assist you in getting the best performance from your Bose Ultra Open Earbuds.
The Ultra Open Earbuds are designed to deliver up to 7 hours of playtime with Immersive Audio off, 4 hours with Immersive Audio on, and 3 hours when both Immersive Audio and Auto Volume are enabled. With a fully charged case, you can enjoy up to 19.5 hours of listening. Fast battery drain can sometimes occur if the earbuds are not fully charging in the case due to fit or alignment, or depending on the type of audio being played.
If you believe that the battery charge level drains at a faster rate than expected, we recommend checking our online support guide, which provides tips to improve charging and battery performance. You can view the guide here: https://bose.life/3Pz2IPZ
By following these steps, you’ll be able to enjoy longer playtime along with the high‑quality audio experience Bose Ultra Open Earbuds are designed to deliver.
Rein - Customer Support
The Ultra Open Earbuds are designed to deliver up to 7 hours of playtime with Immersive Audio off, 4 hours with Immersive Audio on, and 3 hours when both Immersive Audio and Auto Volume are enabled. With a fully charged case, you can enjoy up to 19.5 hours of listening. Fast battery drain can sometimes occur if the earbuds are not fully charging in the case due to fit or alignment, or depending on the type of audio being played.
If you believe that the battery charge level drains at a faster rate than expected, we recommend checking our online support guide, which provides tips to improve charging and battery performance. You can view the guide here: https://bose.life/3Pz2IPZ
By following these steps, you’ll be able to enjoy longer playtime along with the high‑quality audio experience Bose Ultra Open Earbuds are designed to deliver.
Rein - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Disappointing overall.
on May 23, 2026
Posted by: Rob F
Gender:Male
Length of ownership:1 month
I purchased my Bose open earbuds about a month ago and the experience is an overall disappointment.
On the plus side, the sound quality is great, particularly when listening to music
Also positive is that they are extremely comfortable to wear even if they are a bit clumsy to put on and situate correctly.
On the down side
1) the microphone is very poor and every ambient sound affects it. People cannot hear me much of the time or it fades in and out. I have to be completely stationary in a quiet room for them to work. I mostly have to switch to my speaker on the phone. I would not have purchased these had I known it would be this bad
1) the microphone is very poor and every ambient sound affects it. People cannot hear me much of the time or it fades in and out. I have to be completely stationary in a quiet room for them to work. I mostly have to switch to my speaker on the phone. I would not have purchased these had I known it would be this bad
2) a charge does not last the whole day. They quit about 9 hours into the day.
Those are the primary things and they are truly annoying. I cannot recommend the product except to listen to podcasts and music.
Response from bose.comBy Customer Support, May 23, 2026
Hi Rob, thank you for taking the time to share such a detailed review, we really appreciate your honest feedback. We're glad to hear you’re enjoying the sound quality and comfort, as those are key features we aim to deliver with the Ultra Open Earbuds.
We're truly sorry, however, to hear about your experience with the microphone and battery life. Not only that, but we understand how important clear call quality is, especially in everyday use. Environmental noise can sometimes impact open-ear designs, but your feedback is very valuable and will be shared with our product team.
To resolve the issue, please check and follow these quick guides:
Short Battery Life - https://bose.life/4wNCbyX
Microphone - https://bose.life/4f4EZRX
Thank you again for your feedback, we truly value it.
Daisy - Customer Support
We're truly sorry, however, to hear about your experience with the microphone and battery life. Not only that, but we understand how important clear call quality is, especially in everyday use. Environmental noise can sometimes impact open-ear designs, but your feedback is very valuable and will be shared with our product team.
To resolve the issue, please check and follow these quick guides:
Short Battery Life - https://bose.life/4wNCbyX
Microphone - https://bose.life/4f4EZRX
Thank you again for your feedback, we truly value it.
Daisy - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Excellent sound and comfort
on May 23, 2026
Posted by: Cekman
Gender:Male
Length of ownership:1 month
When I bought the Ultra Earbuds from Bose, I was a little apprehensive about the sound quality. Being open the way they are I thought it would make the sound less clear than my quiet comfort buds.
Bose came through again with fantastic sound in a very comfortable fit.
Bose came through again with fantastic sound in a very comfortable fit.
Written by a customer while visiting bose.com
Customer Rating
5
Great features and easy to use.
on May 23, 2026
Posted by: Sugar bear
Gender:Female
Length of ownership:1 month
I have had these for almost a month, absolutely love them. These are some of the best EarPods for music that I’ve ever had and I love being able to switch over so easy to answer my cell phone.
Written by a customer while visiting bose.com
Customer Rating
5
They are great to travel and home to listen to
on May 22, 2026
Posted by: Fico
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I have bought more than six Bose headphones and earbuds
And given to my family members and their are very satisfied
with it they love them
And given to my family members and their are very satisfied
with it they love them
Written by a customer while visiting bose.com
Customer Rating
3
Good Product
on May 21, 2026
Posted by: Vicky
Gender:Female
Length of ownership:1 month
I wanted to use these while at work, I work in an office- 8 hours a day. I have sensitive ears and have found while at first the pressure is not noticeable, after extended use I do feel the pressure on my ears and have to take them off before the end of my work day of 8 hours. I found it slightly awkward to answer my physical work phone with them in my ears- they made 'clicking' noises when I moved the phone around. The metal/plastic of the earbuds touching the plastic of the phone. When I paused what I was listening to, to speak to someone or to answer my work phone, if it was a time more than I think two minutes, I would click the button and it would not return to what I was listening to. I would have to go to my phone to un-pause it, and then it would return. The sound quality is great- indoors and outdoors. I go on daily walks and found it very pleasant to listen to. I realize many of the things I bring up are more of my preference, but thought I should bring up. I still believe them to be a quality product.
Response from bose.comBy Customer Support, May 21, 2026
Thank you for sharing such a thoughtful and balanced review, We’re glad to hear that the sound quality indoors and outdoors met your expectations, especially during your daily walks. That’s exactly the kind of versatility these earbuds are designed for. Your point about the earbuds making clicking noises against a work phone and the need to manually un-pause after a couple of minutes is especially useful. To help you with the Ultra Open Earbuds here is a helpful guide and a link for the connection of your Earbuds:
If you have sensitive ears, try adjusting the earbuds slightly higher or lower on the outer ear rather than letting them rest in the same spot all day. Small repositioning every couple of hours can reduce pressure buildup. You might also consider short listening breaks (5–10 minutes) during your workday to relieve ear fatigue without losing productivity.
https://bose.life/3Rp0EdR
We’re grateful that despite these challenges, you still consider them a quality product. Feedback like yours helps us refine future designs and features to better serve both casual and professional listeners.
Gem - Customer Support
If you have sensitive ears, try adjusting the earbuds slightly higher or lower on the outer ear rather than letting them rest in the same spot all day. Small repositioning every couple of hours can reduce pressure buildup. You might also consider short listening breaks (5–10 minutes) during your workday to relieve ear fatigue without losing productivity.
https://bose.life/3Rp0EdR
We’re grateful that despite these challenges, you still consider them a quality product. Feedback like yours helps us refine future designs and features to better serve both casual and professional listeners.
Gem - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great Product…. I just wish my ear fit them.
on May 21, 2026
Posted by: Devlin614
Gender:Male
Length of ownership:1 week
The idea and the functionality of the earbuds are really good. The sound and how they describe interactions is right on the point. The only issue I have is with the thickness of the wraparound below your ear. Since I have a little bit larger ear than normal, it didn’t fit me properly, which caused issues with the performance. I still recommend them for everyone and it’s a great product.
Written by a customer while visiting bose.com