Customer reviews from bose.com
Bose - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,247 Reviews)
Rating breakdown 4,247 reviews
5 Stars
2,753
4 Stars
772
3 Stars
388
2 Stars
177
1 Star
157
Customer Reviews for Bose - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
5
Exceedingly happy!!
on January 21, 2026
Posted by: Gmike
Gender:Male
Length of ownership:3 months
These contain all the quality and depth of sound I:be come to expect from Bose. I've tried multiple earbuds (wired and wireless and I continually had problems with keeping them in place if I as much as took a deep breath. These ultra earbuds stay in place with any activity I have taken on in the 2 months I've had them. I have had a couple of occasions where I had turned off the my music on my phone and didn't realize the earbuds were still on until someone asked me what I was listening to. They're so light and intrusive that I still had them on. As always, great job Bose!!
Written by a customer while visiting bose.com
Customer Rating
3
Great Concept & Uncomfortable
on January 20, 2026
Posted by: Kelikina2
Gender:Female
Length of ownership:1 month
Looks nice and great concept but poor fit for my ear. Can't get the right positioning/fit in my ear. Also pinches my outer ear lobe.
Response from bose.comBy Customer Support, January 21, 2026
Hello, thank you for your feedback. We’re glad to know you found the Bose Ultra Open Earbuds to be a great concept. The Bose Ultra Open Earbuds feature an innovative open‑ear design, incredible audio quality, and all‑day comfort. With their cuff‑like fit, they keep your ears open to the world around you while OpenAudio technology delivers rich, private sound.
We’re sorry to hear that the fit did not meet your expectations. We understand how important a proper fit is for achieving the best sound quality, and sometimes this can be influenced by how the earbuds are worn. To help, we recommend reviewing our fit guide through the link below, which provides tips for achieving the most secure and comfortable fit.
https://bose.life/3YPrOv2
We hope this information helps address your concern and allows you to enjoy the full benefits of your Bose Ultra Open Earbuds.
Sophie - Customer Support
We’re sorry to hear that the fit did not meet your expectations. We understand how important a proper fit is for achieving the best sound quality, and sometimes this can be influenced by how the earbuds are worn. To help, we recommend reviewing our fit guide through the link below, which provides tips for achieving the most secure and comfortable fit.
https://bose.life/3YPrOv2
We hope this information helps address your concern and allows you to enjoy the full benefits of your Bose Ultra Open Earbuds.
Sophie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
on January 20, 2026
Posted by: Lillex
Gender:Female
Length of ownership:1 month
First I express mailed these to me and they took a week to get here. I bought them because I have always loved the quality sound of bose speakers but these keep disconnecting and whenever someone calls it's crackly sounding. No one can understand me. The microphone is terrible. I spend a lot of time talking on my phone with ear buds because my hands are busy. It's very important to me that they work for that as well. I might actually have to go back and purchase new earbuds. Which makes me sad because the speakers are true bose quality but the rest is dollar store quality.
Response from bose.comBy Customer Support, January 20, 2026
Hi Lillex! We’re truly glad the sound quality still meets the Bose standard you expect. About the Bose Ultra Open Earbuds, we’re very sorry to hear about the delayed delivery, the unexpected disconnections, call quality and the microphone issue. Furthermore, we’d love the chance to help make this right.
To help you resolve these concerns, here are two guides that often improve connectivity and microphone performance:
For connectivity concern: https://bose.life/4sLGZ69
For microphone & call quality concern: https://bose.life/4qvZ9qL
Cedrick - Customer Support
To help you resolve these concerns, here are two guides that often improve connectivity and microphone performance:
For connectivity concern: https://bose.life/4sLGZ69
For microphone & call quality concern: https://bose.life/4qvZ9qL
Cedrick - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Open ear
on January 18, 2026
Posted by: Mony
I love these. Sounds great. Best of all they don't fall off. I also have not lost them.
Written by a customer while visiting bose.com
Customer Rating
4
Great sound. But missing features I enjoyed from
on January 18, 2026
Posted by: Fumiwen
Gender:Female
Length of ownership:1 month
The sound is great as expected from Bose.
My one complaint is that i can’t control the volume from the earbuds. I have to use the volume from my phone.i was able to control the volume and skip song or replay from my previous Bose earbuds. I can’t do any of these functions from the earbuds.
My one complaint is that i can’t control the volume from the earbuds. I have to use the volume from my phone.i was able to control the volume and skip song or replay from my previous Bose earbuds. I can’t do any of these functions from the earbuds.
Written by a customer while visiting bose.com
Customer Rating
5
Did not disappoint!
on January 18, 2026
Posted by: Sheri H
Gender:Female
Length of ownership:1 month
Love the fit and comfort of these earbuds. Sound quality is great, as expected. Best feature for me is being able to connect to both my laptop and my phone. Switching is easy so this convenience gets 5 stars!
Written by a customer while visiting bose.com
Customer Rating
4
Works on my small ears!
on January 14, 2026
Posted by: Smiles
Gender:Female
Length of ownership:1 month
I have very small ears so I was excited to try this style. Inner ear styles fall out. I didn't wear my inner ear buds due to fear of loosing one or both. I love these! These stay on and I really like that I can hear around me. I like having background noise all the time, that is my comfort zone. It is winter now so I haven't used it being active outside as I need a hat in my climate. I will say they are great indoors and even at work. I am thrilled.
Written by a customer while visiting bose.com
Customer Rating
2
Excellent brand but fell short on quality
on January 13, 2026
Posted by: Bakingstar
Gender:Female
Length of ownership:1 month
Took some time to get used to them. Bose is an excellent brand but since ear buds don't fit snuggly in ear like other earbuds, I felt like sound could be better.
Response from bose.comBy Customer Support, January 13, 2026
Thank you for sharing your experience with us. We appreciate your honest feedback about the fit and sound of the earbuds. It can sometimes take a little time to adjust, and we understand that a snug fit is important for the best audio performance. Here is a helpful guide for you to help you with your Ultra Open Earbuds:
Fit: https://bose.life/4qMeaEI
Sound: https://bose.life/3NH69m6
Gem - Customer Service
Fit: https://bose.life/4qMeaEI
Sound: https://bose.life/3NH69m6
Gem - Customer Service
Written by a customer while visiting bose.com