Customer reviews from bose.com
Bose - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,247 Reviews)
Rating breakdown 4,247 reviews
5 Stars
2,753
4 Stars
772
3 Stars
388
2 Stars
177
1 Star
157
Customer Reviews for Bose - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
5
Great feature
on April 8, 2026
Posted by: Josh
Gender:Male
Length of ownership:1 year or longer
The sound is clear and great. I enjoy using my buds!
Written by a customer while visiting bose.com
Customer Rating
5
Great for sensitive ears.
on April 8, 2026
Posted by: Blazer59
Gender:Male
Length of ownership:1 month
I have sensitive ears as far as wearing ear buds. These are the most comfortable ear buds I’ve ever used. Perfect for me. Don’t even feel them on my ears. Clear sound and being able to hear others is great for walking and playing golf.
Written by a customer while visiting bose.com
Customer Rating
5
Great Fit
on April 5, 2026
Posted by: tiny ear
I love these Open Earbuds. I never could wear Air Pods as they never stayed in my ear. The Bose are wonderful for clipping on the ear and staying there. Thanks
Written by a customer while visiting bose.com
Customer Rating
3
Poor Quality for phone calls
on April 2, 2026
Posted by: Bose Fan
Gender:Female
Length of ownership:3 months
The person on the other end is experiencing breakups and unclear audio due to excessive background noise. The microphone quality isn’t as good as that of my other Bose headphones. While excellent for listening to music, they’re not reliable for phone calls.
Response from bose.comBy Customer Support, April 2, 2026
Hi there! Thank you so much for sharing your feedback. We’re glad to hear that you’re enjoying the sound quality of the Ultra Open Earbuds for listening to music.
We’re sorry to learn, however, that phone calls haven’t been as clear as you expected. While the Ultra Open Earbuds are designed to deliver excellent audio in an open‑ear form factor, we understand how important it is for calls to sound clear and consistent. Factors such as background noise, your surroundings, or device settings can sometimes affect call performance.
To help ensure your earbuds are performing at their best, here’s a quick guide with helpful tips and recommendations:
https://bose.life/41OCOtK
Daisy - Bose Customer Support
We’re sorry to learn, however, that phone calls haven’t been as clear as you expected. While the Ultra Open Earbuds are designed to deliver excellent audio in an open‑ear form factor, we understand how important it is for calls to sound clear and consistent. Factors such as background noise, your surroundings, or device settings can sometimes affect call performance.
To help ensure your earbuds are performing at their best, here’s a quick guide with helpful tips and recommendations:
https://bose.life/41OCOtK
Daisy - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
So Comfy, I Feel Asleep Wearing Them
on March 28, 2026
Posted by: Shly97
I tried several ear buds, including AirPods, but they were either uncomfortable or wouldn’t stay in my ears. Frankly, these didn’t look like they would be comfortable either. I was wrong. Along with great sound, they are so comfortable, I fell asleep wearing them the first night. Great purchase!
Written by a customer while visiting bose.com
Customer Rating
4
Great sound quality
on March 28, 2026
Posted by: Pmaxey70
Gender:Female
Length of ownership:1 month
I love the sound quality and being able to control the equalizer. My only issue is that the cuffs are very flexible. They don't feel secure when they are on.
Written by a customer while visiting bose.com
Customer Rating
1
Stops working
on March 27, 2026
Posted by: Josh
Gender:Male
Length of ownership:1 year or longer
I'm on my second pair in a year. One ear bud continues to stop working. I have never dropped them I don't let them get wet. They just stop working.
Response from bose.comBy Customer Support, March 27, 2026
Hello Josh! We’re sorry to hear that you’re experiencing issues with your Bose Ultra Open Earbuds. Rest assured, we are committed to delivering great quality, and this is not the experience we want you to have.
One possible reason an earbud may not be working is that it isn’t properly connecting to the charging case. This could be due to debris on the battery contacts of the earbuds or inside the case. If the charging contacts are obstructed by dirt, debris, or liquid, the earbuds may not charge correctly. Please ensure that none of the charging pins in the case are recessed, they should protrude slightly. Clear any debris by gently wiping the contacts or using compressed air. Also, if the blue plastic film is still inside the case, please remove it.
For more detailed steps, you can check the full troubleshooting guide here: https://bose.life/4vaisZI This will walk you through solutions that may help resolve the issue. If the problem continues, our support team will be happy to help: https://bose.life/contactus
We hope these tips improve your experience, so you can get back to enjoying your earbuds to the fullest.
Sophie - Customer Support
One possible reason an earbud may not be working is that it isn’t properly connecting to the charging case. This could be due to debris on the battery contacts of the earbuds or inside the case. If the charging contacts are obstructed by dirt, debris, or liquid, the earbuds may not charge correctly. Please ensure that none of the charging pins in the case are recessed, they should protrude slightly. Clear any debris by gently wiping the contacts or using compressed air. Also, if the blue plastic film is still inside the case, please remove it.
For more detailed steps, you can check the full troubleshooting guide here: https://bose.life/4vaisZI This will walk you through solutions that may help resolve the issue. If the problem continues, our support team will be happy to help: https://bose.life/contactus
We hope these tips improve your experience, so you can get back to enjoying your earbuds to the fullest.
Sophie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
This is so sad
on March 26, 2026
Posted by: Fran
Gender:Male
Length of ownership:1 week
Unfortunately, I am having a bad experience with these earbuds; they turned out to be defective, as the volume is far too low. Furthermore, when I filed a claim, I wasn't given the option to choose the same color as my original purchase. What a terrible experience.
Response from bose.comBy Customer Support, March 26, 2026
Thank you for sharing your feedback, Fran. We’re truly sorry to hear about your experience with the earbuds and the inconvenience caused by the low volume issue. To help you further with your Bose Ultra Open Earbuds, here’s a helpful article that may resolve the low volume problem:
https://bose.life/40XCyIF
Gem - Customer Support
https://bose.life/40XCyIF
Gem - Customer Support
Written by a customer while visiting bose.com