Customer reviews from bose.com
Bose - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,246 Reviews)
Rating breakdown 4,246 reviews
5 Stars
2,753
4 Stars
772
3 Stars
387
2 Stars
177
1 Star
157
Customer Reviews for Bose - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
4
Near perfect. Terrible microphone
on March 3, 2024
Posted by: Seven
Gender:Male
Length of ownership:1 month
Almost perfect.
Fit/security: 10 out of 10
All day comfort: 10 out of 10
Sound: 10 out of 10
Style: 10 out of 10
Fit/security: 10 out of 10
All day comfort: 10 out of 10
Sound: 10 out of 10
Style: 10 out of 10
But the one most frustrating thing about these earbuds is the microphone. I have to use my phone anytime I have a call because the bud's microphone is beyond terrible. It feels foolish to have my phone to my ear with earbuds in, but they are completely useless for audio. Truly unfortunate because other than that these are perfect. I hope they fix it in future generations. I almost sent them back.
Response from bose.comBy Customer Care, March 5, 2024
Hi Seven.
Thank you for your post. We are glad to hear that you are happy with the fit, sound, comfort, and style of the earbuds. Sorry to hear about the microphone during calls. You can try some steps here to help. https://bose.life/431eULD. If you need further assistance, please get in touch with us here, https://bose.life/3BgUIIU. We will be happy to help.
Marvin - Customer Support
Thank you for your post. We are glad to hear that you are happy with the fit, sound, comfort, and style of the earbuds. Sorry to hear about the microphone during calls. You can try some steps here to help. https://bose.life/431eULD. If you need further assistance, please get in touch with us here, https://bose.life/3BgUIIU. We will be happy to help.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
It’s Bose, What do you expect?
on March 3, 2024
Posted by: RedRock
Gender:Male
Length of ownership:1 month
Ultra Open Earbuds are the best on the market. I have had and have a countless number of Bose products and I can only say this…they did it again. If you’re looking for comfort, style and a good look, with that same sound quality that Bose knows so well, this is it. I now have to buy a second pair; my wife won’t give them back. Great job Bose😅
Written by a customer while visiting bose.com
Customer Rating
3
UNSATISFIED CUSTOMER
on March 3, 2024
Posted by: EZLZ
Length of ownership:1 week
CONCEPT IS GOOD BUT YOU REALLY NEED TO INCREASE THE VOLUME TO HIGH TO GET THE BOSE SOUND, I REALLY WISH THE EARPIECE WAS CLOSER TO THE EAR CHANNEL, THIS COMING FROM SOMEONE THAT OWNS MOSTLY ALL THE CORDLESS HEADPHONES THAT BOSE HAS TO OFFER, THIS NEW SET OF EARBUDS DID NOT MEET MY BOSE EXPECTIONS TO THE GREAT SOUNDS THAT BOSE IS KNOWN FOR.
Response from bose.comBy Global Customer Service, March 4, 2024
Thanks for your review. I'm happy to hear that you like the concept of the Ultra Open Earbuds. The earbuds can take a little getting used to, courtesy of the open-ear design, however we're sure you'll soon enjoy the Bose Immersive Audio, and you may even forget you're wearing the earbuds after a while.
As for any volume issues, please contact your local support team, so we can take a look at these: https://support.bose.com/s/get-help-landing-page?language=en_US
Warm regards
Fiona M. - Customer Support
As for any volume issues, please contact your local support team, so we can take a look at these: https://support.bose.com/s/get-help-landing-page?language=en_US
Warm regards
Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Idea is good, but you need size options
on March 3, 2024
Posted by: DJSoundgineer
Gender:Male
Length of ownership:1 month
I bought these Earbuds apprx 1 month ago but I'm not exactly happy about the 1 size fits all - the design idea is good but people have different sized ears, lobes - Long story short these Earbuds don't fit the way that they are supposed to which takes away from the sound quality and people can hardly hear me when I answer calls with them.
Response from bose.comBy Global Customer Service, March 4, 2024
Hello,
Thanks for leaving your feedback regarding the Ultra Open Earbuds.
If you're having difficulties with the fit, please check the earbud fit using a mirror. If they don’t feel comfortable or secure, slide them up or down slightly to find the
best position for you. This positioning will also ensure you get the best optimization for phone calls.
Additionally, firmware update 4.0.22 was released to bring enhancements to your far-end call performance, via improved voice pickup. Try installing this update (or later) via the Bose app, and see if the issue improves.
For any further assistance, we're here to help. Head to https://bose.life/3ET4mCs to get in touch.
Jeff - Customer Support
Thanks for leaving your feedback regarding the Ultra Open Earbuds.
If you're having difficulties with the fit, please check the earbud fit using a mirror. If they don’t feel comfortable or secure, slide them up or down slightly to find the
best position for you. This positioning will also ensure you get the best optimization for phone calls.
Additionally, firmware update 4.0.22 was released to bring enhancements to your far-end call performance, via improved voice pickup. Try installing this update (or later) via the Bose app, and see if the issue improves.
For any further assistance, we're here to help. Head to https://bose.life/3ET4mCs to get in touch.
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
on March 3, 2024
Posted by: JJS
So far I am very pleased with my open ear buds. The sound quality is good an they not only stay in place they so light you forget you are wearing them
Written by a customer while visiting bose.com
Customer Rating
5
Amazing earbuds!
on March 3, 2024
Posted by: Kap424
Gender:Female
Length of ownership:1 month
These earbuds are fantastic for what they are. They are not noise canceling but you definitely have no problem hearing the full scope of the sound while still being aware of your surroundings. These would be ideal for you if you are out on a walk, at the gym, on a plane, etc. The immersion mode is amazing as it completely keeps the sound directly in front of you, so you definitely get a consistent amazing sound. The design of these are excellent for people who don't or can't wear earbuds inserted in your ear, as they sit outside the canal but still give you amazing sound. They are lightweight, easily slide up and down on the back of your ear so you can adjust the way you hear your sounds. Once placed in your perfect spot, they do not move at all. You will not have to worry about them falling off, they definitely won't! They are so comfortable and lightweight that you might forget you even have them on! The battery lasts a long time and quickly charges when needed. As someone who struggles wearing regular style earbuds, I highly recommend getting these! You won't be disappointed!
Written by a customer while visiting bose.com
Customer Rating
1
Not a good Bose product
on March 2, 2024
Posted by: Daniel
Length of ownership:1 week
The sound quality is not good. , because the speaker is totally outside the ear . I don like it at all im gonna return it
Response from bose.comBy Global Customer Service, March 4, 2024
I'm sorry to hear you're not happy with the Ultra Open Earbuds. The open-ear design can take a little getting used to; however, you should quickly start to enjoy the immersive Bose audio, and you may even forget you're wearing the earbuds. Warm regards, Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Love these!
on March 2, 2024
Posted by: Kkj
Gender:Female
Length of ownership:1 month
Love these ! Great for my everyday life and you don’t even feel them. Would have been good if I was prompted for the software update because it is not intuitive in the app nor was it clear that I needed an upgrade for them to work properly.
Written by a customer while visiting bose.com